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“Poor Service”

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Best Western Plus Park Place Inn & Suites
Ranked #1 of 4 Hotels in Chehalis
Certificate of Excellence
GreenLeadersBronze level
Everett
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Poor Service”
Reviewed June 29, 2013

We are staying for a 14u baseball tournament in Centralia. We read the online reviews however, we ignored the negative comments. Wish we would have paid closer attention. The breakfast was very poor. No waffle maker, no fruit limited breads and overall very poor selection. The elevator didn't work had to take the stairs. Our room wasn't cleaned when we came back from a day of playing baseball in 90 degree heat. When confronting the help they offered excuses instead of solutions. We will not be staying at this Best Western in the future.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rod V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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492 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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  • English first
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English first
Kent, Washington
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 18, 2013

This was the second time I had stayed at this location and the friendly people and service were great as before. Will be back again !! The pool could have been warmer , it was cold so I could not use it but the hot tub was great. The lady making the omlettes was so nice to bring them to your table.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dorothy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freshwater, United Kingdom
Level 5 Contributor
90 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed June 11, 2013

We stopped in for one night and were very happy with our night. Rooms are large, modern and clean with a small bar fridge, microwave and coffee making supplies. Beds were sooo comfortable - one of the best sleeps we've had. Hotel is quiet and the breakfast in the morning is quite decent. Staff were nice as well. We will definitely stay here again.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KristaBratton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sammamish, Washington, United States
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 28, 2013

Everything from the check-in to the room layout to the hot breakfast (with cook to order omelettes) was excellent. The remote even had a sanitary wipe with it which was a nice touch. The king bed was very comfortable...pillow top with a firm mattress. My daughter had no complaints about the pull out couch. The front desk will even provide wine glasses (red and white) upon request. And it is within walking distance if you are in town for a tournament at Recreation Park (we still drove to carry all the softball and bbq gear but walked back and forth a couple of times during the day).
Only complaints (or nits I guess) would be that while every room has a 42 inch HD all the channels are in SD (at least in our room) and the elevator broke down one of the nights we were there and nobody seemed to know what to do about it.

Room Tip: The pool is on the first floor so if you don't like chlorine smell you should choose the 2nd or...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel R, Front Office Manager at Best Western Plus Park Place Inn & Suites, responded to this review, October 9, 2013
Dear luasch,

I would like to thank you for taking the time to complete a review on our property. We value the feedback we receive and will continue to give our guests the best customer service we can offer.

Our property was renovated in the spring of 2012, and changes are still taking place. The pet-friendly rooms had hardwood floors added, with bathrooms being updated, new decor in the public areas, and new televisions in guest rooms, lobby, dining room, and fitness center. The changes made were done to make guests feel more at home when traveling, sometimes for extended periods of time.

I will pass along your comments to the breakfast and housekeeping staff as they like to hear when guests appreciate their hard work.

We hope to see you again when traveling through the area and if you have any questions in the meantime, please let us know!

Thank you,
Maddie
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellingham, Washington
Level 4 Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 14, 2013

Stopped here overnight on vacation; was surprised at such a large clean room and bathroom at a very reasonable price. Room had a fridge w/ tiny freezer and microwave. Very clean; appeared to be new or recently renovated. Helpful, polite staff...one of the best hotel continental breakfasts ever, with a decent fresh custom-made omelet. Easy on/off freeway access, but very quiet.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luasch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Park Place Inn & Suites

Property: Best Western Plus Park Place Inn & Suites
Address: 201 Interstate Ave, Chehalis, WA 98532
Phone Number:
Location: United States > Washington > Chehalis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Chehalis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Park Place Inn & Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Plus Park Place Hotel Chehalis
Best Western Plus Park Place Inn And Suites
Best Western Chehalis
Chehalis Best Western

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