My husband, our 15 year old son, and 16 year old friend recently stayed for two days. I had read about check in lines being long and rooms not being available at check in so we went in thinking we weren't going to be gong to our room before the water park. We were pleasantly pleased with a quick check in and our room was ready. I LOVE the fact that the wristband they give you is your room key and can be used to place charges on your room account so you aren't always having to carry cash.
The overall staff was VERY friendly. Any time you passed a staff member, they always said hello. The improvements that need to be addressed in the buffet and the bar and grille. The buffet line was terrible as the omlet station was in front of the line, so people were backed up (not knowing that people were in line for omlets). Also, I had to ask the waitress for more coffee and she never offered my husband a refill on his drink. The bar and grille was just as bad. Long wait time (40 minutes for a table) and then slow service after that. I don't know if it is a kitchen problem or what, but if we do return, besides the pizza hut, we will eat elsewhere. We were happy with the bar service at the pool.
Overall, my son and his friend enjoyed the teen-age room and we were pleased with our stay.
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- Also Known As:
- Great Wolf Hotel Centralia
- Great Wolf Resort
- Great Wolf Lodge Washington/Centralia