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“Homeless in Seattle” 2 of 5 bubbles
Review of Comfort Inn & Suites Bothell - Seattle North

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Comfort Inn & Suites Bothell - Seattle North
Ranked #7 of 9 Hotels in Bothell
Seattle, Washington, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Homeless in Seattle”
2 of 5 bubbles Reviewed September 9, 2012

Way to pricey for a Comfort Inn but that is not my story. I am new in town and my job was paying for my room everyday. All the front desk had to do was run my company's credit card on file everyday and then send them an email. Frontdesk had all contacts info that they need including my cell number. At 7:45 pm I was walking through the lobby and the attendant called me over and said she was trying to reach my HR department and was getting no answer. I explained that HR was mostly likely gone for the day and can this wait till they get in the morning. After being there a week and half with no problems with the bill, she said I had to 8:30 pm to vacant my room or she was going to call the police. I left with no money, no room - Homeless. I manage to get in touch with my company an hour later and check into a nearby hotel at half the rate. I talk to the manager the next day at Comfort Inn and she was just as confused. Claim she was going to have a talk with the attendant, I have not heard from the manager. Comfort Inn has no sense of customer service and has lost one customer here.

  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Charles N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISBOTHELL, Manager at Comfort Inn & Suites Bothell - Seattle North, responded to this review, September 17, 2012
We are sorry about the circumstances of your departure from our hotel. Our front desk had multiple problems getting credit card authorizations for your stay. We cannot allow anyone to stay in our hotel without some method of payment. The day before your departure it took our front desk agent contacting your company 8 times before we recieved an answer about your stay. Your company clearly stated to us at that time that they would only pay for your accomodations until September 4, 2012, after which time they would send a new authorization. We did not recieve a new authorization on September 5, 2012 despite our Front Desk Agent again contacting your company multiple times. Without authorization we could not charge your company card for your stay, just as we would not charge your personal credit card without your permission. This is an industry standard policy regarding credit cards to avoid fraudulent charges. We would like to thank you for taking the time to share your concerns with us and look forward to serving you again in the future.
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141 reviews from our community

Traveler rating
    51
    55
    22
    6
    7
See reviews for
53
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Billings, Montana
2 reviews
5 of 5 bubbles Reviewed September 5, 2012

We stayed at this hotel for 9 days. It is located close enough to downtown Seattle, and the staff is great at printing directions to wherever you request. The rooms are wonderful, and kept very clean. The housekeepers were great and re-stocked and cleaned the room everyday. The front desk staff is more than wonderful, made our stay very enjoyable! the breakfast is excellent- biscuits and gravy, eggs, sausage and a whole lot of other items to choose from. The pool was a little chilly, but the hot tub was perfect! We would certainly stay at this hotel again!

  • Stayed September 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank angie k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS_FrontDeskManager, Front Office Manager at Comfort Inn & Suites Bothell - Seattle North, responded to this review, June 7, 2013
We're so happy to hear your stay went well. Thank you for choosing Comfort Inn Bothell. We hope to see you again soon.

Thanks,
Bri Lopez
Front Desk Manager
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Hull, Massachusetts
Level Contributor
1,078 reviews
175 hotel reviews
common_n_hotel_reviews_1bd8 328 helpful votes
3 of 5 bubbles Reviewed August 9, 2012 via mobile

Stayed for business. Rooms were clean and spacious. Unfortunately breakfast area was too small to accommodate guests. The pool was supposed to be heated and as pretty cold. If you plan in using the pool, bring a wet suit. Would stay again but will double check prices at other local hotels.

Stayed August 2012, traveled on business
Helpful?
1 Thank Edelan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS_FrontDeskManager, Front Office Manager at Comfort Inn & Suites Bothell - Seattle North, responded to this review, June 7, 2013
Thank you for taking the time to give us feedback on your stay. It's guests like you that allow us to constantly improve our service so that we reach our goal of impressing every single guests who stays with us.

Thanks,
Bri Lopez
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Oregon
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed August 8, 2012

Hotel was nice and was located in a very good area for our trip.

Was alittle disappointed by how cold the pool was, brrrrrr. We didn't swim because we had a toddler with us and when she got in she started to shiver.

  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank aly2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS_FrontDeskManager, Front Office Manager at Comfort Inn & Suites Bothell - Seattle North, responded to this review, June 9, 2013
We're glad to hear your trip went well and that you enjoyed our hotel. Our indoor pool is heated to 82 degrees year round. We look forward to taking good care of you and your family on your next vacation in Bothell.

Thanks,

Bri Lopez
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Terre Haute, Indiana, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 6, 2012

Not many hotels can accommodate 6 people oin one room. The 3-queen room in this Comfort Inn was just right for us as we traveled with four of our children. The room was very spacious and clean, and the staff was very friendly and helpful.

Location is great; easy access to I-405, restaurants, and shopping. We will definitely stay here again.

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ClaudeAnderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS_FrontDeskManager, Front Office Manager at Comfort Inn & Suites Bothell - Seattle North, responded to this review, June 9, 2013
I'm glad to hear you enjoyed your stay! We're very proud of our Triple Queen Suite room. We hear your story a lot from our families who have 4 or more kids. Unfortunately we only have one Triple in our whole hotel, so make sure you call us early next time you'll be in town.

Thanks,

Bri Lopez
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
66 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed August 1, 2012 via mobile

We stayed at this Comfort Inn for two days in July. Location was easy to find and very handy being 10-15 minutes away from Alderwood and Northgate Malls. Staff were very helpful in assisting us to set up parking for the Mariners games. Room was clean and quiet. being about 30 minutes away from downtown Seattle might be an issue for some but not for us. Only complaint was that the internet was extremely poor during day evening hours.

Stayed July 2012, traveled as a couple
Helpful?
Thank kydler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS_FrontDeskManager, Front Office Manager at Comfort Inn & Suites Bothell - Seattle North, responded to this review, June 9, 2013
We are so grateful that you took the time to review your stay with us. I'm glad to hear you enjoyed your stay! We look forward to taking good care of you and your family again and again.

Thanks,

Bri Lopez
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed July 12, 2012

My wife and I recently stayed 4 nights at the Comfort Inn & Suites in Bothell. Our room was a king suite and the bed was comfortable with good quality sheets and blanket. The pillows were excellent - 5 pillows of a smaller than usual size with near-perfect softness. Our room was recently redecorated so the carpet and furnishings were clean and non-odorous. The bath was moderately sized and all the fixtures (shower, sink, toilet) worked fine. The TV was a new widescreen with about 100 channels. WiFi internet access in the room was great. We also had a small refrigerator, microwave and coffeemaker - all worked fine. The airconditioner was older but worked fine.

We stayed on the top floor (3rd) toward the west end which the manager said would be the most quiet. It was - very little traffic noise or kids in the halls. The breakfast was very good - scrambled eggs, sausage, waffles, cold cereal, yogurt, bagels, fresh fruit, juices and coffee. The front desk people were always polite and helpful - we did have multiple problems with our room key-card and the front desk folks always got us new ones quickly. I believe the door lock card reader may have been faulty.

The hotel is convenient to drug and grocery stores (a QFC is next door) and several restaurants are within easy walking distance (Denny's, Applebees, Taco Time and others). It is also convenient to the freeway, while not right next to the freeway. We paid about $95/night which I believe was a good value. Overall this is a very solid hotel at a reasonable price. We had no problems and enjoyed our stay. I would rate it very good to excellent.

Room Tip: If you want a quiet room, ask for the 3rd floor at the west end of the hotel.
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS_FrontDeskManager, Front Office Manager at Comfort Inn & Suites Bothell - Seattle North, responded to this review, June 9, 2013
We're so glad you enjoyed your stay! We hope to see you and your family again this summer!

Thanks,

Bri Lopez
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Bothell - Seattle North

Property: Comfort Inn & Suites Bothell - Seattle North
Address: 1414 228th St SE, Bothell, WA 98021-7400
Phone Number:
Location: United States > Washington > Bothell
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 9 Hotels in Bothell
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites Bothell - Seattle North 2.5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Bothell
Comfort Inn Bothell
Bothell Comfort Inn

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