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Reviewed November 1, 2016

Booked an off season weekend. Arrived and the campgrounds was messy, dirty. Cabin was dirty - sticky floors. Cats running around. We spend one night just because it was late. Husband being allergic to cats had a rough night. Nothing like the pictures or other reviews.

Date of stay: October 2016
Trip type: Traveled with family
6  Thank amR3324SK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2016

This was the second time at this resort. I absolutely loved it. Staff was super friendly and helpful. The rooms have a very rustic feel with amazing views of the bay if your lucky enough to get one of the front suits. Close to downtown and some good eating. Very quiet and wasn't bothered at all. Will definitely be staying at this location again. Thank you birch bay getaway staff!!!

Date of stay: September 2016
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank papipapi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jake N, Front Office Manager at Birch Bay Getaway, responded to this reviewResponded November 5, 2016

Great-- Thanks for the positive feedback! we are so, so happy you keep coming back!

Andrea L- Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2016 via mobile

My family and I had an absolutely wonderful time at the Birch Bay Getaway. We travelled from Texas. This is a family friendly place that has a very homie feeling. The kids loved to roast marshmallows over the large fire pit. And all the adults loved the fact that we could all Bbq with the whole family on site.

The Birch Bay Getaway is the greatest place to stay for large family groups like ours. Right on the beach with beautiful sunsets you can build your own fire and perfection.

Thank you to the staff for such a memorable vacation!

Date of stay: September 2016
Trip type: Traveled with family
Thank Rae555555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jake N, General Manager at Birch Bay Getaway, responded to this reviewResponded November 5, 2016

..Thank you so Much for sharing your experience! The fire wood is free for the guests- we hold you review dear to our Heart!


Jake N- GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2016 via mobile

After searching for an affordable vacation venue we were initially excited to find this place. Unfortunately, the day before our reservation my husband came down with a potentially contagious condition. We still could have traveled but wanted to be considerate of the establishment and other guests. We called right away and let them know we wouldn't be traveling and asked if they could do anything for us (partial refund, future credit, really anything). After several attempts to contact we were told that "they wouldn't do a full refund, but could do something", which we greatly appreciated. After several more email/follow ups with Jake (who is apparently the GM), it became apparent he had no interest in helping us out or even hearing our concerns. Given how he has responded to his previous negative reviews (by making fun of his guests verbiage), I'm sure he will make fun of us, perhaps my husband for getting sick. My hope of sharing our experience is to warn other perspective guests of this venue, as it's clear how they feel about customers.

Date of stay: August 2016
Trip type: Traveled with family
6  Thank 99carpediem99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2016

I would caution anyone before staying here or booking a room. It is not as pictured on the website. Our suite door's lock was easily opened without the keys given to us (which did not work in the lock!) making it completely unsafe- anyone could enter our room. We did not stay the night because of this. When we approached the manager Jake about this issue, he said he would issue us a refund in the morning. We have never received our refund and it's been almost a month. Each time I call there are excuses. The suite we were supposed to stay in was not clean- stains on the carpet, old sunken in couch, "massage" chair that was filthy, an opened bag of ice and dirt in the freezer. It is not as pictured on the website. For example- it shows a dining room table and chairs that aren't really in the room. I think someone lives in the suite when it is not booked- it smells of cigarettes and all around dirtiness. Stay away from this place! You learn everything you need to know about their business practices by reading the managers responses to negative reviews on this site- he insults people and uses profanity instead of addressing the issues.

Date of stay: August 2016
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
10  Thank caitlinr0ss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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