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Reviewed September 18, 2016 via mobile

My family and I had an absolutely wonderful time at the Birch Bay Getaway. We travelled from Texas. This is a family friendly place that has a very homie feeling. The kids loved to roast marshmallows over the large fire pit. And all the adults loved the fact that we could all Bbq with the whole family on site.

The Birch Bay Getaway is the greatest place to stay for large family groups like ours. Right on the beach with beautiful sunsets you can build your own fire and perfection.

Thank you to the staff for such a memorable vacation!

Date of stay: September 2016
Trip type: Traveled with family
Thank Rae555555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jake N, General Manager at Birch Bay Getaway, responded to this reviewResponded November 5, 2016

..Thank you so Much for sharing your experience! The fire wood is free for the guests- we hold you review dear to our Heart!


Jake N- GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2016 via mobile

After searching for an affordable vacation venue we were initially excited to find this place. Unfortunately, the day before our reservation my husband came down with a potentially contagious condition. We still could have traveled but wanted to be considerate of the establishment and other guests. We called right away and let them know we wouldn't be traveling and asked if they could do anything for us (partial refund, future credit, really anything). After several attempts to contact we were told that "they wouldn't do a full refund, but could do something", which we greatly appreciated. After several more email/follow ups with Jake (who is apparently the GM), it became apparent he had no interest in helping us out or even hearing our concerns. Given how he has responded to his previous negative reviews (by making fun of his guests verbiage), I'm sure he will make fun of us, perhaps my husband for getting sick. My hope of sharing our experience is to warn other perspective guests of this venue, as it's clear how they feel about customers.

Date of stay: August 2016
Trip type: Traveled with family
6  Thank 99carpediem99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2016

I would caution anyone before staying here or booking a room. It is not as pictured on the website. Our suite door's lock was easily opened without the keys given to us (which did not work in the lock!) making it completely unsafe- anyone could enter our room. We did not stay the night because of this. When we approached the manager Jake about this issue, he said he would issue us a refund in the morning. We have never received our refund and it's been almost a month. Each time I call there are excuses. The suite we were supposed to stay in was not clean- stains on the carpet, old sunken in couch, "massage" chair that was filthy, an opened bag of ice and dirt in the freezer. It is not as pictured on the website. For example- it shows a dining room table and chairs that aren't really in the room. I think someone lives in the suite when it is not booked- it smells of cigarettes and all around dirtiness. Stay away from this place! You learn everything you need to know about their business practices by reading the managers responses to negative reviews on this site- he insults people and uses profanity instead of addressing the issues.

Date of stay: August 2016
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
10  Thank caitlinr0ss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2016

This place is a dump, stay here at your own risk. And if you want your money back that you prepaid for...............good luck on that.
Once we realized this place was in the shape it is, we had to book a room at another hotel, no way we were going to stay here!
The room was found dirty with multiple issues.
1. Open holes in the wall behind the pedestal sink in the restroom
2. Exposed water heater in room- seems unsafe and very unusual to be visual in a suite
3. The ottoman is filthy
4. Large spider on wall
5. Gun in drawer- not sure if its fake or real- I find this to be inappropriate to be in a suite
6. The recliner chair is filthy
7. There were several gnats flying around in the room
8. There are several holes in the walls that were poorly patched
9. Facility seems to be unsafe to stay overnight.
10. Overall the room was dirty, had a very bad smell that was attempted to be covered up by deodorizer.
11. Place has abandoned cars in the parking lot and junk laying around

Date of stay: June 2016
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
10  Thank Rickster67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2016 via mobile

Don't be fooled by old photos of Birch Bay Getaway Cottages. My son, two grandkids and I stayed for 4 nites. Microwave didn't work, leaky faucet, very run down with broken porch swing outside. Rundown, musty, awful. An expensive lesson in misrepresentation.

Date of stay: August 2016
Trip type: Traveled with family
5  Thank Pam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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