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“Service needs improvement”

Lighthouse Bar & Grill
Ranked #46 of 444 Restaurants in Bellingham
Certificate of Excellence
Price range: $10 - $45
Cuisines: American, Bar, Seafood, Pub
More restaurant details
Restaurant details
Good for: Scenic view, Bar scene, Large groups, Romantic, Local cuisine
Dining options: Breakfast, Lunch, Dinner, Late Night, Full Bar, Outdoor Seating, Parking Available, Seating, Serves Alcohol, Television, Waitstaff, Wheelchair Accessible
Bellingham, Washington
Level Contributor
206 reviews
79 restaurant reviews
common_n_restaurant_reviews_1bd8 123 helpful votes
“Service needs improvement”
2 of 5 bubbles Reviewed October 14, 2013

For the price and location, this should be one of the best places in town. But the service is very slow and our servers have all had a bit of an attitude.

Visited September 2013
Helpful?
Thank uncle_albert5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotBelle, Manager at Lighthouse Bar & Grill, responded to this review, March 6, 2014
I want to offer you my sincere apologies for the poor service you received in the restaurant. In the time since you wrote this review we have undergone major changes to our staffing and service standards. We hope that you will give us another try to show you the level of service we now provide.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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106 reviews from our community

Visitor rating
    48
    32
    11
    9
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Bellingham, Washington
Level Contributor
80 reviews
65 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“Rudest Bartender!!!”
1 of 5 bubbles Reviewed October 4, 2013

I am not usually a glutton for punishment, in that I came back after the previous poor
experiences. Only because Anthony's and Hearthfire had no seating available for
happy hour, did I give in. About 5 minutes after seating ourselves, the bartender walked
over and dropped two menus on our table, making a small thud, and simply turned and
walked away!! No greeting. No, 'Your waiter will be right with you". I looked at my husband
in utter disbelief. We left immediately. The fact that management does not reply to any
of their reviews says a lot in itself. They don't care.

  • Visited October 2013
    • Service
Helpful?
Thank CharleneLP P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotBelle, Manager at Lighthouse Bar & Grill, responded to this review, May 4, 2014
Firstly, it is important to inform you that many significant staffing changes have occurred at the Hotel Bellwether and Lighthouse Bar and Grill in the time since this review was posted. Neither the restaurant manager nor the bartender to whom this review refers are with the company anymore. And while we cannot make up for past mistakes by former employees we can assure you that we now have a friendly and polite staff and a management team that truly cares about our guests experiences.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Linn, Oregon
Level Contributor
257 reviews
89 restaurant reviews
common_n_restaurant_reviews_1bd8 128 helpful votes
“Convenient if you are a guest at the Bellwether”
3 of 5 bubbles Reviewed September 16, 2013

We had breakfast the first morning of our stay. The staff was attentive and the portions generous. Food was average. We had breakfasts the rest of the time at little cafes/bakeries in the Fairhaven district....food quality was better.

Visited September 2013
Helpful?
Thank Sherry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory D, Manager at Lighthouse Bar & Grill, responded to this review, April 17, 2016
Sherry P,

I am sorry to hear that you had a less than glowing experience, I would encourage you to come again as many things have changed since 2013. If your ever in the area again we would love to have you back. Hope all is well.

Kind Regards,

Cory DeWispelaere-Rusch
Restaurant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Level Contributor
40 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Hidden Gem”
5 of 5 bubbles Reviewed August 25, 2013

The Lighthouse is the Bellwether Hotel Restaurant. Competition from nearby restaurants make it hard to stand out but I commend it for a quiet, quality dining experieince

Visited July 2013
Helpful?
Thank ild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enniskerry, Ireland
Level Contributor
45 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Outstanding view, poor service, poor food. Too bad!”
2 of 5 bubbles Reviewed August 11, 2013

We have been here several times and, not being quick learners, have been repeatedly disappointed in the service, especially in the bar. We kept hearing one of the bartenders gripe about fellow workers, gripe about customers and then gripe about tips. Seems like he should have seen that one coming. We love the location and watching the boats come and go, so it's too bad that we finally came to the realization that it's just not worth it. We will not be going back!

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank jholmes1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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