Over the past 10 years, my wife and I have volunteered to arrange hotel reservations for the various teams our four children have played on. We are very familiar with how to “block reserve” hotel rooms and also how to cancel the rooms not reserved by members of our team(s). We were very hesitant to book with the Rodeway Inn in Bellingham, WA because while booking the rooms, the clerk seemed to struggle with how to do this and we almost moved on to another option but we gave them the benefit of the doubt. One very odd thing the clerk told us when we asked her to mail us the confirmation was that they didn’t have envelopes and stamps! We gave the families from our team the information so they could call and reserve the one of the rooms in their own name with their own credit card. We have submitted a copy of an email to the team showing this communication.
On Saturday August 4th at 8:42pm we called the Rodeway Inn as proven on our Verizon cell phone detail listing. The phone call is listed as 3 minutes but these numbers are usually rounded up so it was probably somewhere around 2 ½ minutes. When the call was made the clerk (young girl) found our reservations and we asked who had reservations thus far. We then asked the clerk to cancel ALL of the remaining rooms that were not yet reserved by anyone and we made it clear we would not be staying there either. The clerk assured us that ALL remaining rooms would be canceled and that was the end of the conversation as it appeared the clerk was in a hurry to get off the phone. Later we received the $697.32 charge on our Visa card and immediately called the hotel to find out why we were charged. They were very unorganized and could not give us the information we requested and finally the manager called back and knew who the clerk was and told us he would talk to her to find out her side of the story. He then called back and told us we had to pay as we didn’t cancel all the rooms. I immediately disputed the charges with Bank of America and eventually "lost" the dispute claim so now I am personally on the hook for almost $700. Minsoo [-] is the thief from the Rodeway Inn that was involved in this dispute and should be ashamed of him/herself for perpetrating this fraud on a volunteer such as myself.
If the person at the desk couldn't even properly handle cancellations or reservations, you NEED to steer clear of this place at all costs or you will pay. Read the other "rip off" reviews. It is a recurring theme. These people are unorganized and inept at the very least.
- Official Description (provided by the hotel):
- The Rodeway Inn hotel is conveniently located just two miles from the Bellingham International Airport. This Bellingham, WA hotel is minutes from Western Washington University, Squalicum Harbor marina, the Nooksack River Casino, Whatcom Falls Park and Bellingham Bay. The hotel is also close to many world-class ski areas. Several shops and a variety of restaurants are within walking distance. With magnificent natural scenery, unique cultural attractions, charming villages and waterfront adventures, Bellingham is a unique area of Washington. The mighty Nooksack River, a challenging river for rafting and fishing, flows from Mount Baker to Bellingham Bay. Amenities offered at this hotel include free wireless high-speed Internet access, free continental breakfast, free local calls and a hot tub. This Bellingham, WA hotel provides business travelers with access to copy and fax services. All guest rooms have irons, ironing boards and cable television. Some rooms feature whirlpool bathtubs. There is a concierge desk located on the property for your added convenience. This is a pet-friendly hotel; extra fees apply. ... more less
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- Also Known As:
- Rodeway Hotel Bellingham
- Rodeway Inn Bellingham
- Bellingham Rodeway Inn