Experience going from bad to worse. The experience at Rock Bottom has never been a great one, but today was too much. Several of us waited for 1 hour and 40 min for lunch watching other tables around ours get theirs and eventually paying and leaving. We brought it up to the waiter who was not concerned, blaming it on the kitchen. We ended up having to take it to go it to go back to work, only to find something a bit chewy in my sandwich, that would be a sheet of paper next to the cheese the cook did not bother to remove.
This location has a real problem with service and apparently an inept kitchen, many of our orders came out wrong. If it wasn't for the great location, and the fact that when you feed 20 southings enough beer they don't care, this location should be out of business.