We have given this location more than a couple of chances to redeem it's self, but no such luck. This last time we went was for my 17 year old's birthday celebration (not my choice after the last horrible experience) and was quite disappointing. We were seated 20 minutes past our reservation time, it was obvious they weren't busy and had ample staff on hand. We discussed with our waitress that our party did not want the same cheese fondue and she assured us that we could do two different kinds with out any additional fee, because we were willing to take a smaller portion. Well she brought us her favorite, when we specifically stated which fondue we wanted first, and her favorite was not it. After waiting for 15 minutes for drink refills, she brought out my daughter's entree. We asked our waitress about our other cheese fondue and she proceeded to tell us that she would have to charge us additionally because we didn't reserve a 2 burner table when we made our reservation. I told her I was confused because she made it clear when we ordered that we would be able to have both, she just shrugged her shoulders and gave us a snide "sorry" as she walked off. We continued to wait 15-20 minutes for water refills until our waitress brought out our dessert. The portions for our dessert were ridiculous, some items we only had one of to "share". Where we had absolutely no cheese fondue left, we had plenty of chocolate. While we were waiting for our gift certificate to be honored we noticed how filthy the walls were around us, and amazed with how ignored we were throughout our meal. It took 20 minutes for the very rude manager (Michael) on shift to honor our gift certificate and for the waitress to bring back our change. In the time she was gone the girl who was busing tables came by 3 times to see if she could get us anything while we waited (someone needs to give that amazing girl a job more than clean up!), still wondering why our waitress couldn't have done that the whole hour and a half almost 2 hours we were there. To make this long story short, this location is awful, try the Seattle location and stay away from this one.
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