Except for the handling of an item that was left in the room our stay was above average. However, the experience regarding a lost baseball hat left us with a very negative impression of this particular facility.More
- Free Wifi
- Free Parking
Except for the handling of an item that was left in the room our stay was above average. However, the experience regarding a lost baseball hat left us with a very negative impression of this particular facility.MoreShow less
Thank you very much for letting us know about your most recent stay at our hotel. Please accept my sincerest apologies for the delay in replying to your lost and found inquiry. We do realize how important it is to our guests to receive a response to such inquiries on a timely basis. Unfortunately, after a thorough search, we were unable to find your baseball hat. I have discussed your issue with our Housekeeping and Front Desk team and we have taken the necessary steps to ensure that this is an isolated incident. I do appreciate your statement regarding an above average stay, except for the lost and found issue. Please do not hesitate to contact me directly if there is anything at all I can assist you with. I thank you for your patience and kind understanding.
We enjoyed our stay here. Rooms were great, friendly staff, pool and jacuzzi, nice quiet zone. Lots of place for the dogs to do their thing. Close to Sammamish State Park (take the local back road route NOT interstates) where you can rent kayaks etc.. Only drawback for some might be the travel to Seattle. Plan trips around rush hour! We went to evening Mariner games and trip was 20 min max down i-90.. Easy!
Dear Peter M,
Warmest greetings from the Fairfield Inn & Suites. Thank you so much for your feedback on your recent stay with us. We are so glad you and your travel companions had a great stay with us and we look forward to welcoming you and your furry companions back to our hotel in the future when your travels bring you back to our area.
Hotel was clean. Pool small, which is consistent with the rooms. Rooms were a bit small to my liking. The breakfast was just so so. Sausages were rubbery. Disappointing as I have had better at other Marriott Hotel Chains. Pictures of the pool set on their website exaggerate a whole lot. However, hotel for the most part was clean and comfortable.
Dear Kristine C,
Warmest greetings from the Fairfield Inn & Suites, we always strive to provide a 100% satisfactory stay for our guests and it appears we have fallen short in some areas during your time with us. Please accept our sincerest apologies for the aspects of your stay that were disappointing. Feedback like yours about the pool photos are key pieces of information to pass on to our marketing team to evaluate changes for future website changes. Please let us know if there is anything else we can do to have the opportunity to serve you in the future when your travels bring you back to Bellevue.
Kelly Gale - Director of Sales
Bathroom smell like cigarettes. And after I requested front desk, they come with spray. That helps a little. But our feeling was so bad for this hotel especially my wife and kids. This hotel should be smoke free and they should know before I come in room, during cleaning time.
Please accept my sincerest apologies for the room smell issue you experienced at our hotel recently. As a 100% smoke-free hotel we always strive to ensure our rooms are fresh for our guests and are extremely apologetic that this was not your experience during your stay with us. all evidence of smoking in a room of any kind is taken very seriously and we always address the issue prior to renting the room to a new guest. We are investigating the history on your room to ensure this is an isolated incident. Please let us know what we can do to make this right for you and hopefully receive an opportunity to serve you in the future to provide a better experience for you and your family. Thank you for letting us know about your stay and again, our sincerest apologies.
Great pillows, beds and breakfast. Very clean and comfortable. I'm kind of a hotel snob and I was pleased with this hotel. The only suggestion I would make is to keep the pool and spa open past 9 pm!!
Hello from the Fairfield Inn and Suites Seattle Bellevue Redmond! Thank you for taking the time to let us know about your very satisfactory stay at our hotel. Our pool closes at 9 PM out of consideration for the guests who have rooms close or above the pool who want some quiet time as early as possible. We will definitely make a note of your suggestion as we make plans of improvement for our hotel. Please do not hesitate to contact me directly if you have any further suggestions. We truly value your feedback as it helps us tremendously as we come up with plans to improve our services and amenities. Thanks again and we hope to be of service to you again sometime soon!
First a Marriot could not give a corporate rate to a Platinum Elite. After several attempts, they just sent me an email with a certain URL and asked me to book next time with that rate. That was very bad as I have a cap on my spending and Maririot always lives up to my expectation of giving me a courage rate.
Please accept my sincerest apologies for the rate issue you experienced at our hotel recently. We thank you for being a Platinum Elite member and truly appreciate your loyalty to the Marriott brand. We do offer special discounted rates for our valued Marriott Rewards members which are a lot better than the best available rates offered to non-members. Special corporate rates however can be availed of by making reservations through specific travel desk portals of companies that have special corporate agreements with us, which is probably why you were sent a URL to make the reservation. The person who is making the reservation will then need to enter a special corporate code in order to avail of the Corporate code. I am very sorry that this was not clearly explained to you. If you need further clarification, please contact our Director of Sales directly and she will be very glad to speak to you about your corporate plan. Thank you for letting us know about your experience and again, our sincerest apologies.