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Extended Stay America - Seattle - Bellevue - Downtown
Ranked #21 of 29 Hotels in Bellevue
Redmond, Washington
1 review
“Inexpensive”
4 of 5 bubbles Reviewed February 18, 2013

The pans in the room are cheap but was advised by front desk not to worry about replacement. If they can't get them clean they throw them away. The bed was pretty hard, had some bruises on my shoulders after 3 nights (stayed 6) but I am used to a very soft bed and my partner had no complaints. I paid barely anything for this room so the value was incredibly high. (Name your own price on priceline) I would definitely stay here again. The dryers all worked well, the washer on the left first side didn't ring out my clothing all the way but the dryer(top right) made up for it. I didn't even need the full amount of time to dry my clothing (Mid sized load.) Not within walking distance of much, and I didn't use the bus system. But I didn't mind walking the extra few blocks to places. I really enjoyed my stay. Stayed on the 5th floor (smoking floor!) Some kids were smoking pot but what can you do? lol but it was very nice to smoke inside the room. The cleanliness was always top notch and the cleaning staff was very friendly. :)

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebecca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAGDYI, Manager at Extended Stay America - Seattle - Bellevue - Downtown, responded to this review, February 22, 2013
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Seattle - Bellevue. It's always satisfying to read positive feedback from our valued guests, like you. I was glad to hear that the cleanliness was top notch and the staff friendly. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!
It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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134 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (42)
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English first
Lake Oswego, Oregon
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed February 11, 2013 via mobile

Nice receptionist but sort of strange smell throughout the 5th floor. Water pressure in sink out of control, all over u if not careful. Nobody at reception at checkout. Bed okay. Some coffee and package oatmeal and muffins for breakfast included.

Stayed February 2013
Helpful?
Thank steeliegrande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAGDYI, Manager at Extended Stay America - Seattle - Bellevue - Downtown, responded to this review, February 12, 2013
I recently received a copy of your review of the Extended Stay America Seattle - Bellevue. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.

I do appreciate the opportunity to respond to your issue in a way that might be able to help future customers. It's very important to us that our guests know exactly what to expect when staying with us - a great room at an exceptional rate. In order for us to continue offering such value, we maintain fully staffed front desk hours between 7am and 11pm seven days a week. During other times, our overnight staff is always available to check in guests and assist with other issues.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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Thiruvananthapuram (Trivandrum), India
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed January 23, 2013

The hotel was really worth the money. I stayed here for 4 nights and 5 days after an intercontinental flight. Though I reached at the middle of night, the hotel staff was receptive as my accommodation was pre-booked in Room 407 on Jan 16th. I liked the rooms because you get an attached fully equipped kitchen in a queen suite.

The only cons were that
- One receptionist called me two times mistaking my room extension for another person who was supposed to check out on my 3rd day
- Fire alarm went off on Saturday noon and no maintenance staff is available on weekends. Later was informed that some work was going on in nearby rooms.

Caitlin was the person who helped me check out. She was really helpful in giving me the pointers regarding the nearby happening places in Bellevue. Overall, I would rate the stay memorable and would stay here in future for personal purposes as well.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank krishp123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAGDYI, Manager at Extended Stay America - Seattle - Bellevue - Downtown, responded to this review, February 4, 2013
I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed January 17, 2013

Stayed here two nights with cheap deal from hotwire. We have stayed in few extended stay of america chain and this one is definitely the better ones out there. I like the set up of the room, very spacious and convenient. The hotel seems to be newly remodeled, or at lease more so than the other ESA, Bed is quite comfortable, and kitchen is fully loaded with basic things we need to prepare a meal. Room is also very clean.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wck112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAGDYI, Manager at Extended Stay America - Seattle - Bellevue - Downtown, responded to this review, January 18, 2013
It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. Our company motto is "Excellence Every Day, Every Way," and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vancouver
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed January 15, 2013

Stayed Jan 11 - 13 in room 418. Sure its off the freeway, didn't hear much noise even with our room facing the freeway, don't understand the complaints... if noise bothers you don't book or stay at a hotel off the freeway. We have stayed across the freeway at the Sheraton and the HIlton and again not much noise, but ask for a room not facing the freeway. We travel to Bellevue to shop at Bellevue Center quite a bit and were not disappointed at all with the hotel. Room was spotless with full size fridge and kitchen, free internet and coffee, muffins, granola bars, fruit for breakfast in the Lobby. The staff was amazing, thanks again, we will definitely be back !

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jdmss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAGDYI, Manager at Extended Stay America - Seattle - Bellevue - Downtown, responded to this review, January 18, 2013
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, oh
1 review
5 of 5 bubbles Reviewed December 29, 2012

My Husband had reserved this hotel, and when I found out that it was a two star hotel I was kind of scared. He promised me that the first thing in the morning we would change our hotel. I walked in to the hotel with ewww feeling and expectation. I was very wrong the lobby was nice and clean; the gentleman who helped us was very friendly and helpful. I still didn’t want to back out of my ewww feeling and was waiting to get to the room and show my husband why I didn’t want this hotel. Yet again I was wrong, the room was very clean, shower, and the toilet area was clean as well. All together this hotel is really nice. I was very surprised about the number of the stars for this hotel. I understand some people can have a bad experience, but having too much of a high expectation is not right. This hotel is pet friendly, but you can’t tell, because there were no odors to remind you of pets, not the outside area.
As I mentioned before, we came to stay for one night, but ended up extending our stay for additional four nights.
I want to thank the staff for their great, and friendly customer service.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAGDYI, Manager at Extended Stay America - Seattle - Bellevue - Downtown, responded to this review, January 4, 2013
I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed December 25, 2012

For a price of $54 per night, boy I was happy with this hotel. I stayed here for a good 20 days and didn't have much to complaint about. The only problem I faced was with the garbage not being cleaned on time. I had to call front desk thrice to ask them to clean the garbage bin.

In the default booking price houskeeping is done just once a week. you can pay for extra rounds though. I normally keep my room clean so this wasn't a problem for me. Clean toiletries are available at front desk and garbage is supposed to be cleaned once every three days.

The kitchenette was small but nice and I got clean extra pans and utensils when asked for.

It is less than a mile from Bellevue square so if you are looking for leisure, you can just walk over to the heart of the city.

There are no fancy amenities though - like pool or gym. but if you are on a business trip, you might rarely find time for it. Internet was slow at just 1 mbps. An upgrade to 3mbps was available but I didn't need it.

My room - 412 was clean and well lit.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank soni86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAGDYI, Manager at Extended Stay America - Seattle - Bellevue - Downtown, responded to this review, December 28, 2012
It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. Our company motto is "Excellence Every Day, Every Way," and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Seattle - Bellevue - Downtown

Property: Extended Stay America - Seattle - Bellevue - Downtown
Address: 11400 Main Street, Bellevue, WA 98009
Phone Number:
Location: United States > Washington > Bellevue
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #21 of 29 Hotels in Bellevue
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Seattle - Bellevue - Downtown 2.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Extended Stayamerica Bellevue Hotel Bellevue
Extended Stay America Bellevue
Extended Stay Bellevue
Bellevue Extended Stay

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