We went away for the weekend to celebrate our anniversary. We had stayed at this hotel the year before without any issues, but on this trip we experienced the worst customer service ever! We checked into our first room only to walk in and find others staying there. Ok funny, mistakes happen. Second room we find the same thing! They had given us keys to another couples room! We are good natured and told the staff mistakes can happen. They offered us free breakfast for the inconvenience and we were happy with that until we checked into our third room which was a smoking room. We can't tolerate smoke so we again made a trip to the front desk for a new room. This is when the staff started giving us attitude as though we were to blame for all the trouble. The front desk person informes us that they didn't have any smoke free rooms for two consecutive nights so we would need to switch rooms after the first night. She then proceeded to take away our free breakfast! We asked why and she said the free breakfast was for taking a smoking room. We quickly reminded her it was for the inconvenience of the first two rooms and she gave it back to us, but with much attitude. The fourth room was fine, but we were inconvenienced when we had to move the next day. I will never stay in this hotel again just because of the poor customer service!
- Official Description (provided by the hotel):
- Enjoy our spacious guest rooms, 732 in all, plus over 70,000 square feet of meeting space, and our Four Diamond Hotel Status makes us the premiere Pacific Northwest destination. As an iconic part of the Bellevue Skyline, Hyatt Regency Bellevue is known for its comfortable luxury and central locale within the Pacific Northwest's premier shopping and dining destination. ... more less
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- Also Known As:
- Hyatt Regency Bellevue Hotel Bellevue
- Bellevue Hyatt Regency
- Hyatt Bellevue