As avid pet lovers, we stay at La Quinta almost exclusively and thus, have a solid metric on which to base our expectations of their hotels. We have stayed at this particular one three times and each time is more disappointing than the last. We always request the first floor and as La Quinta Returns Elite members, our requests are generally honored. Unfortunately, upon check-in we were informed that the first floor was booked solid and the clerk asked if the top floor was ok. I asked that if there was anything available on the second floor and was given an emphatic "no." These things happen; I took it in stride and went to collect my bags. As I was carrying my bags in, however, another woman was checking in. The clerk put her in a second floor room after telling me no rooms were available on that floor. I was a little irritated at this point, but we had already carried most of our luggage up so I decided to just let it go.
Shortly after getting settled, we attempted to use the bathroom only to find the toilet wouldn't flush. I promptly went down to the front desk to ask for a plunger. The clerk was on her cell phone engaged in a personal call and didn't even acknowledge my presence. I stood there for several minutes before giving up and returning to my room. When it came time for bed, I turned the TV on and was greeted with a level of television reception reminiscent of the days of tinfoil and rabbit ears antennas. In other words, the picture quality was so bad that the images on screen were barely recognizable. I shut the TV off and went to bed.
Upon checkout, I asked to speak with the manager. The woman at the desk stated that she was "one of" the managers. I relayed my concerns to her and she apologized. She then asked what I thought was fair compensation for my troubles. I informed her that I would leave that to her as she was the manager and this was her job. She gave me 20% off one night even though my stay was for 2 nights. I can't even begin to comprehend the logic behind that decision. I spent TWO days trudging up and down four flights of stairs with my dog, watching waste pile up in the toilet, and having no TV. Nonetheless, I had no desire to get into a debate with anyone at 8 AM and I wanted to enjoy the last day of my weekend getaway, so I begrudgingly nodded and was on my way. I will likely return as this is the only truly pet-friendly hotel in this area (which I travel to annually), but if you don't HAVE to stay here, I highly recommend you stay elsewhere.
- Official Description (provided by the hotel):
- Located just off Highway 11, La Quinta Inn & Suites Wytheville is just around the corner from the area's most popular attractions. Enjoy a delicious and free Bright Side Breakfast(R), including waffles, biscuits, bagels, and fresh pastries while sipping on bottomless cups of coffee and juice. Whether you're staying for business or pleasure, you'll enjoy our hotel's numerous free amenities designed to optimize your comfort and allow you to relish in the joys of home. Relax in your spacious suites, take a tip in our indoor swimming pool, or try our free Wi-Fi available throughout the hotel. Staying for business? We're less than five miles away from Longwood Industries, Inc., Quaker-Tropicana-Gatorade, and Hutchinson Sealing Systems. Just check into our hotel, and then head out to wrap-up your business affairs. Leisure travelers enjoy our hotel's convenient location to a myriad of local attractions, including Gate Wind Amusement Park, Fort Chiswell Animal Park, and more. Afterward, when you're ready to call it a day, you can head back to our hotel and relax in a spacious suite, equipped with a lush pillow-top mattress, cable TV, and other modern-day amenities. ... more less
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- Also Known As:
- La Quinta Inn Wytheville Hotel Wytheville
- La Quinta Wytheville
- Wytheville La Quinta
- La Quinta Hotel Wytheville