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“Not the greatest hotel experience.”

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Country Inn & Suites By Carlson, Wytheville
Ranked #2 of 20 Hotels in Wytheville
Certificate of Excellence
Etters, Pennsylvania
Level 4 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not the greatest hotel experience.”
Reviewed April 20, 2013 via mobile

We've stayed at this hotel twice before once when on our way to Tennessee and another time on our way home from Florida and loved it both of those times, however the third time was quite a different experience. When we checked in the girl at the desk was friendly and the room was nice and clean, but unfortunately we got a room that was facing the highway so we heard the interstate traffic all night. We went to go use the pool and hot tub and were we hit with this pungent odor of cigarette smoke upon walking in which was gross! I went to the front desk to ask if smoking was allowed in the pool area and was told that it wasn't the girl apologized and offered to open the door to try to get the area to air out. Unfortunately that didn't really work. We tried to use the pool for a little bit until I figured out who was probably the person that was smoking in there. Since we were there he did step outside but propped the door open and stood right by it causing it to all blow back in! We immediately got out of the pool and upon exiting the pool I noticed a cigarette butt floating by the steps into the pool, DISGUSTING!! Will probably look for somewhere else to stay when traveling through the Whytheville area!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dolphinangel130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda B, Guest Relations Manager at Country Inn & Suites By Carlson, Wytheville, responded to this review, April 22, 2013
I am incredibly sorry about your experience you’ve shared about your stay at our facility and have spoken with the desk clerk working at the time of your check in and ensure you that a similar situation will not occur in the future. We hope that you will stay with us again in the future to right the issues of your last stay.
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503 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • Any
English first
Hilliard, Ohio
Level 6 Contributor
123 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed April 10, 2013

This trip was the first time I ever stay at this hotel chain. Based on the two nights at two different Country Inn & Suites, I will be staying with them again. This hotel is a little off the beaten path in Wytheville and a good ways back from the highway which is good. The hot breakfast is one of the better ones that I've had at hotels chains of similar quality (Hampton/ Holiday Inn Express/ Fairfield Inns). I would highly recommend.

Similar to another recent comment, there was room/space for a lazyboy chair or small sofa in the room however it was left empty which made to room look "odd". I would have rated the room "excellent" had there been at least a comfortable chair.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank RonH43026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda B, Guest Relations Manager at Country Inn & Suites By Carlson, Wytheville, responded to this review, April 13, 2013
We are so glad to hear that you enjoyed your stay at our hotel and that our hot breakfast went above and beyond your expectations. In some of our double queen rooms we have a large open space for cribs or rollaway beds if a guest were to need them. We hope that you will come stay with us again your way through Virginia again.
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Richmond, Virginia
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 8, 2013

We use Country Inn and Suites alot when we travel because they are pretty consistantly good. We recent stayed at this property and did not have a good experience. There were no pool towels so people walked through the hotel, elevators etc sopping wet to get to their rooms. Front desk staff was made aware but did not correct this. Drink machines were empty on every floor. Doesn't sound like alot but when you have been driving for hours and ready to chill for the night, it is a big deal. This is my first bad experience at a Country Inn and Suites.

  • Stayed March 2013, traveled with family
    • Value
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Helpful?
1 Thank Nancy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda B, Guest Relations Manager at Country Inn & Suites By Carlson, Wytheville, responded to this review, April 11, 2013
I greatly apologize for the inconviences that you have written about during your stay at our hotel. I have looked into this and spoken with the staff and assure you that similar situations will not occur in the future. We hope that you will consider staying with us again in the future when you travel through our area.
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Amherst
Level 6 Contributor
102 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed March 27, 2013

We stayed overnight on March 11th. Great experience. We had stayed at a Country Inn out in Kansas back in September. It too was great. Very good breakfast - real china dishes and real silverware too. Highly recommended!

  • Stayed March 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank mguill1224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda B, Guest Relations Manager at Country Inn & Suites By Carlson, Wytheville, responded to this review, April 11, 2013
We appreciate your positive comments about your stay and are so glad you enjoyed our real china. We hope to see you on your next visit through our area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 17, 2013

Spent two nights on a golf trip and very satisfied. New facility, easy to locate. Hot breakfast that CHANGED from day to day. Folks were great -- well organized. Only negative -- There was space for but no couch or extra chair in the room.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 5moreminutes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda B, Guest Relations Manager at Country Inn & Suites By Carlson, Wytheville, responded to this review, March 29, 2013
We are always so pleased to hear positive remarks about our property and staff. We take pride in our always changing breakfast menu and our real dishware as well. In some of our double queen rooms we have a larger corner area for cribs and rollaway beds for our larger families. We hope that we will see you all again next year when your travels come back down to our area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johnstown, Pennsylvania
Level 6 Contributor
203 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed February 10, 2013

This hotel is located right off the highway and a great place to stay. The rooms are clean and the pool was excellent. The breakfast offered is one of the best I have ever had at a hotel. There were so many options and they were all delicious. The staff was friendly and made sure we had everything we needed. Overall, this hotel was excellent and its location is perfect if you need a stop for the night,

  • Stayed February 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank jtwned24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda B, Guest Relations Manager at Country Inn & Suites By Carlson, Wytheville, responded to this review, February 12, 2013
We appreciate the positive comments about our establishment. We strive in keeping our hotel clean and our staff gracious to all our guests. We are so glad that you enjoyed our hot breakfast and our pool. We hope to see you all again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Virginia
Level 5 Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 28, 2013

My four children and I had been traveling throughout the US on vacation for five weeks. We checked in, put our bathing suits on and headed to the pool for a quick swim before dinner. In less than two minutes my five year old had hit her chin on the side of the pool and needed stitches. I headed to the front desk for towels and directions to the nearest ER. While I headed to the room to get clothes on myself, my 18 month old, and my 5, 7, and 8 year olds, the front desk assistant obtained the address, phone and name of the local hospital. Although spending two hours in the ER was not on my planned activities list, the knowledgeable and helpful front desk staff made the stay so very bearable. Her concern for her guests was clearly evident.

  • Stayed July 2012, traveled with family
    • Value
    • Location
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    • Rooms
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Helpful?
Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda B, Guest Relations Manager at Country Inn & Suites By Carlson, Wytheville, responded to this review, January 29, 2013
We greatly appreciate your positive feedback on the attentive care that our desk clerk gave to you and your family in such a stressful time during your stay. We hope that if your travels ever bring you and your family back to our part of Virginia that you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Wytheville

Property: Country Inn & Suites By Carlson, Wytheville
Address: 697 Peppers Ferry Rd, Wytheville, VA 24382-2065
Phone Number:
Location: United States > Virginia > Wytheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Wytheville
#2 Business Hotel in Wytheville
#4 Romantic Hotel in Wytheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Wytheville 3*
Number of rooms: 61
Reservation Options:
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Also Known As:
Country Hotel Wytheville
Country Inn And Suites
Country Inn Wytheville
Wytheville Country Inn

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