My husband and daughter stayed there for only part of a night. They were not impressed by the appearance of the desk clerk when the checked in. The overall first impression was not too reassuring, but they had no choice. They figured we got two beds, a fridge and microwave..good enough for one night. My husband woke up in the middle of the night to go to the bathroom and discovered water flooding the room. Apparently from an adjoining room that had a toilet overflowing without anyone realizing it. Some of there purchases from the day before got wet and they ended up packing everything up to get out of the room. It was 4:30 in the morning. They were planning on checking out later that morning. So they just checked out then. The desk clerk at that time offered no help, switch (as if they would at that time) or the least an apology. They ended up going to Denny's at that hour so of course didn't get to take advantage of the cont. breakfast, which is something we look for to help save on breakfast costs. When I called later that day about getting our charge refunded the man from the hotel became belligerent. He told me it was their fault they did not switch to another room. I told him that at 4:30 am they were not going to cart all their stuff to another room, unpack it and then try to sleep for what, another hour or two before packing back up and checking out. He was not very kind on the phone or reasonable. His customer service demeanor was as if he was picking a fight with me. He told me they got their full stay there and was reluctant to credit our card even a little. He did knock off $25. We will dispute this with our credit card company. By the way, I never write reviews, but this merrited WARNING ANYONE WHO CHECKS TO STAY AWAY!
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- Also Known As:
- Econo Lodge Potomac Mills Hotel Woodbridge
- Econo Lodge Woodbridge
- Woodbridge Econo Lodge