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“IKEA Shopping Relief” 4 of 5 bubbles
Review of BEST WESTERN Potomac Mills

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BEST WESTERN Potomac Mills
Ranked #6 of 16 Hotels in Woodbridge
Certificate of Excellence
Palmyra, Virginia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“IKEA Shopping Relief”
4 of 5 bubbles Reviewed June 26, 2014

Need a place to refresh after shopping at IKEA? Try this Best Western to relax, get a good night's sleep and a hearty breakfast. We were ready to return to IKEA the next morning! You may need to ask to have a microwave and fridge brought to your room. The staff quickly responds.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank MJAB2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review, June 27, 2014
Dear MJAB2014,
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I am thrilled to hear the Best Western Potomac Mills provided you with all the comforts you expected. We look forward to accommodating you again soon!

At your service!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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439 reviews from our community

Traveler rating
    226
    114
    47
    21
    31
See reviews for
189
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21
66
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
lantana, United States
1 review
2 of 5 bubbles Reviewed June 25, 2014

Paying less for a large comfortable, than a smaller cramped room. I paid $277.00 for a beautiful large room for three days. Because a large group was coming in I was moved to a smaller room. My new charges were $300.00 for two nights. 12 busses full of children took over the entire hotel. They were noisy. I felt the busses full of children were more important than their other guests.

  • Stayed June 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Brenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review, June 27, 2014
Dear Brenda S.
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Unfortunately like all hotels in the industry, our pricing does fluctuates. Even when our prices fluctuates we continue to lead our comp set in value. We take great pride in providing the best experience even as you mentioned with 12 bus loads of precious cargo.

At your service!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge, United States
2 reviews
5 of 5 bubbles Reviewed June 17, 2014

I have been staying at this Hotel for many months and the Lobby and Dining room are always well maintained. The rooms are clean and well kept and anything I requested was taken care of immediately. The Breakfast is always ready before 6AM and everything is fresh and hot.

  • Stayed May 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review, June 19, 2014
Dear William S.

Thank you for taking time to comment on your recent experience at the Best Western Potomac Mills. We are honored of the opportunity to serve you and thank you entrusting us with your care.
At your service!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
4 of 5 bubbles Reviewed June 16, 2014

We (4 adults) stayed at this location for one night at the end of May 2014 and had a great experience. This stop was en route to our destination further south but was certainly not a let down! This location was on par with other higher end Best Western locations and was situated near the mall and various restaurants, including buffets and was close to the highway. Good atmosphere, the room was clean (the AC was also on before we arrived), and the breakfast was amazing! There was ample seating and GREAT selection (good quality food) including several hot items (waffles, eggs, hashbrowns, pancakes, bacon/sausages) and cold items (cereal, fruit, yogurt, oatmeal, pastries)—obviously better than your run of the mill continental breakfast. I would definitely stay there again! I hope the management and staff continue the great work.

  • Stayed May 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank orlando_bound174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review, June 17, 2014
Dear Orlando_bound174,
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I am thrilled to hear our commitment to lead the industry in customer care is taking roots. Thank you for entrusting us with your care.

At your service!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dale City, Virginia
1 review
2 of 5 bubbles Reviewed June 1, 2014

its a nice hotel except for the fact that my tiolet clogged and it took them 4 hours to come and fix it bc there was no maintaince person on site. I asked for another room but was told that they didnt have any.. I felt like I was treated poor there.

  • Stayed May 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Denise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review, June 2, 2014
Dear Denise W,

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret that your needs were not taken care of expeditiously. We will review our internal systems, processes and procedures to see where we need to make some adjustments.

At your service!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
drmofjeannie
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed May 28, 2014

I was here on business for two days, there is no mini-fridge or microwave in the room but you can request them for free. Wi-fi signal was sub-par the signal kept coming in and out. The second night I was moved from a double to a single because there was school kids doing tours. There was several pieces of hair in the tub and sides of tub as well as the floor and one on the bath mat. I was awaken at 12am by the ice maker motor in the other side of my wall. I was told I could not be moved because the hotel was sold out. I was pretty upset to be paying $90/ night and couldn't sleep. Security came and unplugged it and it finally stopped after an hour. I was awaken again at 6am by a chaperon raising her voice in the hallway calling to all the kids on the floor. Breakfast was great they had everything you can imagine, real sausage links not lunch meat, eggs waffles and pancakes, and fresh fruit just to name a few. Best overall. Disliked that the entire area was full of students and one table left for me to sit. I think management should of had a section only for regular guests because there was only about four tables out of like 20 tables for us.

  • Stayed May 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank drmofjeannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review, May 29, 2014
Dear drmofjeanie,
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your comments were carefully reviewed, and where there are opportunities to enhance our service delivery we will do so. We are committed to lead the industry in customer care, rest assured we have our eyes fixed on that goal.

At your service!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Summerton, United States
Level Contributor
7 reviews
5 hotel reviews
5 of 5 bubbles Reviewed May 26, 2014

We were very comfortable. Everything was as it should be. I was good to have a hot cup of coffee when we arrived. The breakfast area was kept clean and full although there were two large groups of visiting school children. The room was very neat and bath was easy to use.

  • Stayed May 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Vera M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review, May 27, 2014
Dear Vera M,

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We know you have choices and we feel privilege for being entrusted with your care.

At your service!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Potomac Mills

Property: BEST WESTERN Potomac Mills
Address: 14619 Potomac Mills Rd, Woodbridge, VA 22192-6809
Phone Number:
Location: United States > Virginia > Prince William County > Woodbridge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Woodbridge
#3 Family Hotel in Woodbridge
#3 Romantic Hotel in Woodbridge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Potomac Mills 2.5*
Number of rooms: 172
Official Description (provided by the hotel):
We have been trying to update our exterior shot. Here is the picture again. How long will take to see the new shot? ... more   less 
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Also Known As:
Best Western Potomac Mills Hotel Woodbridge
Best Western Woodbridge
Best Western Hotel Woodbridge
Woodbridge Best Western

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