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All reviewspotomac millsschool tripoutdoor pooleggssouth carolinaroom was cleanyogurtthree nightssausagenice staylarge groupgreat place to staybreakfast buffetwashington dcwould stay here againthe breakfast areafront desk staff
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Reviewed August 5, 2013

We will make sure to stop here again on another one of our road trips! Clean, friendly, guess that's why they call it the "Best" Western.....maybe they should rename it the Bestest Western! and........the breakfast is great!

  • Stayed: July 2013, traveled with friends
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Review collected in partnership with Best Western
Thank vesperado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at Best Western Potomac Mills, responded to this reviewResponded August 7, 2013

Dear vesperado,
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We are committed to lead the industry in customer care. We appreciate the opportunity to put it in practice.

At your service!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2013

First, my family and I reserved an extended stay hotel further from where we needed to be. By Management permission here at BW Potomac Mills, we were able to preview a suite before making reservations. On our first night, the hospitality was and has been beyond our expectations. Seriously Superb Service!!! Any issues with the suite were resolved within minutes, not hours or days. Our stay... extended stay, here will be prefferable to any other extended stay facility in the region. HIGHLY RECOMMENDED!!!!!!!!

  • Stayed: August 2013, traveled with family
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Thank Ryukhan46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at Best Western Potomac Mills, responded to this reviewResponded August 2, 2013

Dear Ryukhan46,
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We are thrilled to hear our efforts to lead the industry in customer care is improving.

At your service!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2013

Hotel location is convenient to all of the metro area attractions with easy access to main highways. There are a great number of restaurants nearby as well as a large shopping mall. The outside swimming pool is nice in the summer months.

  • Stayed: July 2013, traveled solo
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Review collected in partnership with Best Western
Thank SylviaM1788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at Best Western Potomac Mills, responded to this reviewResponded July 29, 2013

Dear Sylvia M,

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We thank you for entrusting us with your care.

At your service!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2013

My family has stayed at this property a few times while visiting family in Lake Ridge. In the past, we have had less than stellar experiences. From rude staff, to malfunctions in the room. Decided to try once more and we are so glad we did. Property has made a complete 360. I noticed a new GM has made some changes in how the staff anticipates a guests needs and responds accordingly. The rooms have been updated with new plasma TV's and neat little shampoo/body wash dispensers. The carpets could have been cleaned a little better but were tolerable. Breakfast was great and checkout was fast and easy!

  • Stayed: July 2013, traveled with family
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Thank rms0328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at Best Western Potomac Mills, responded to this reviewResponded July 24, 2013

Dear rms0328,

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Thank you for your renewed confidence in our product and service. We have been working very hard to get back on track.

At your service!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2013

Hotel was spotless, pool was clean and lots of towels available, great breakfast selection. Hotel staff was super friendly and personable. We arrived a few hours earlier than we had anticipated they let us check in immediately. Would definitely stay again and recommend to anyone.

  • Stayed: July 2013, traveled with family
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Thank Tiffany J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at Best Western Potomac Mills, responded to this reviewResponded July 24, 2013

Dear Tiffany J,
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I am thrilled to hear your experience was positive.

At your service!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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