Staff was very friendly as soon as I walked through the door. Room was spotless and inviting. Choice of breakfast items was super. Would recommend this hotel to anyone who has had a bad experience in the past.More
Staff was very friendly as soon as I walked through the door. Room was spotless and inviting. Choice of breakfast items was super. Would recommend this hotel to anyone who has had a bad experience in the past.MoreShow less
Dear Eugene P.
Thank you for your continued support and for entrusting us with your care. I will be sure to share your comments with the rest of the team who gets up every day with a singular focus of trying to lead the industry in customer care. When such efforts are recognized, it is most gratifying.
At your service!!
We have stayed in this hotel 5 or 6 times in the last 16 months. Each time there is improvement but it would be difficult to improve on the customer service at this hotel. This is an older hotel and the ambiance is a bit dated. The elevator has been a problem over the last year and the elevator was being repaired. There was a new flat screen TV in our room. The staff knew us and greeted us by name. The breakfast is one of the best in the industry. The staff makes this a very unique hotel. And yes, the swans are lovely,
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Both elevators are going through an extensive moderniztion and upgrade. We continue to upgrade to better serve you and we apologize for any inconvniences as we complete this modernization. We appreciate your business and feedback.
At your service!!
Customer Service Excellent and the overall visit to this property was great!
Close to the mall and just a overall nice and friendly property to take a trip
to Woodbridge, VA. Managment was great to work with for our group also!
Dear Cissy J,
Thank you for taking the time out of your busy schedule to comment on your recent experience at the Best Western Potomac Mills. I am thrilled to know in this instance we lived up to our commitment to lead the industry in customer care. We hope to see you again soon!
At your service!