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“Bed bugs!” 1 of 5 stars
Review of BEST WESTERN Potomac Mills

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BEST WESTERN Potomac Mills
Ranked #5 of 16 Hotels in Woodbridge
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Bed bugs!”
1 of 5 stars Reviewed October 6, 2012

When we got a room the front desk kept calling cleaning to make sure the room had been cleaned. Strange, I've never seen that happen.

Got to the room and it has a fumigation smell. Within hours we found bed bugs. We were with a group and all if their rooms were the same, we all checked out immediately.

I ask the front desk if they knew when they checked us in. "Of course not", was their reply. But no surprise on their part and they did not seemed shocked or at all apologetic. They did not apologize.

  • Stayed October 2012
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Happycamper9237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at BEST WESTERN Potomac Mills, responded to this review, October 8, 2012
Dear Happycamper9237,
Thank you for your feedback. There is nothing usual if the hotel is coming from a sold out night and we are in the process of turning the over you arrive early and order to get you in a room to call housekeeping for a room status.

We have one the most stringent pest management control and preventive measure in the industry. Matters such as this are very important to us. We have turned the matter to our pest management company for immediate resolution.

At your service!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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411 reviews from our community

Traveler rating
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    43
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed September 26, 2012

My wife and I booked one night at this Best Western due to a quick change of plans. I get the concept of value priced hotels and as a very experienced worldwide business traveller my expectations are I feel realistic.

This hotel is well beyond worn out, it is beat up and way overdue for a top to bottom renovation.
The walls are paper thin and every street noise can be heard as if the windows are open. The in wall HVAC unit literally sounded like crickets filled the cabinet (we switched from one room to another because of the sound but the second room unit had the same problem).

The bottom line is that this hotel should ONLY be booked when there is nothing else available and under NO circumstances consider this location for a vacation stay.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at BEST WESTERN Potomac Mills, responded to this review, September 27, 2012
Dear Charles B
Thank you for your comments. Our mission statement is to ensure the best value to each guest while consistently delivering genuine customer service in an environment that is consistently friendly and caring. We serve hundreds of customers daily with focus on that mission. I regret in this instance we did not achieve that.
At your service!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winston Salem, North Carolina
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed September 10, 2012

We stayed here one night on 9/8/12 while in town for a family event. Many extended family members stayed and there were no complaints. The price was very cheap (75.00 for the group rate), and it came with a breakfast, that we did not take advantage of. The room was clean and comfortable. The shower was great. The HVAC worked well. Check-in was quick. What more do you really need for an overnight? Excellent value for a simple good nights sleep.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank KimandMitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at BEST WESTERN Potomac Mills, responded to this review, September 12, 2012
Dear KinmandMitch,
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better serve you as in bathrooms renovation, more flat panel TV’s, more microfridges and a full elevator modernization. I will be sure to share your comments with the team.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 6, 2012

We were in town for a soccer tournament and found this hotel to be a great deal. Although getting to the hotel was a little tricky (it is located within a strip mall), it has easy access to I-95 and is located right beside good restaurants that are within walking distance. Additionally, Potomac Mills Mall and IKEA are a short 3-5 minute walk away. Check in/check out was quick and easy. Staff was pleasant and accomodating. Our room was comfortable and had the softest beds we have found in a hotel. Although our TV was not a flat screen, it had plenty of channels to keep us occupied. We enjoyed the spacious outdoor pool and loved the "all you can eat" breakfast buffet. The breakfast was the most expansive we have seen at a hotel (waffles, pancakes, eggs, bacon, potatoes, muffins, danishes, cereal, fresh fruit, juices, toast, bagels, rolls, etc). The hotel was quiet and we had an enjoyable stay. Definitely the best value for hotels in the Potomac Mills/Woodbridge area. We will definitely be returning for any future soccer tournaments.

Room Tip: We stayed on the 6th floor with a view overlooking the front of the hotel. Although the view isn...
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank westc37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at BEST WESTERN Potomac Mills, responded to this review, September 8, 2012
Dear westc37
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better serve you as in bathrooms renovation, more flat panel TV’s, more microfridges and a full elevator modernization. I will be sure to share your comments with the team.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hounslow
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed September 5, 2012

I stayed for one night of the 4th September.
After my flight and the drive from the rental place I was looking for a room shower and food then bed.
Well the best western at Woodbridge filled all the slots.
Found it ok got a great welcome as if I was a regular.
Booking in was very quick for the 4th Floor at front .
Room was very clean looked very fresh.
Had a great shower got rid of the tiredness.
Then went for food the ladies were making available a list of restaurants’ around the area.
When she said that the Outback did some great rack of Lamb.
Well mind made up went across the road to the Outback.
Great recommend they were great and the drink was great they had some octoberfast beer.
Good job was only next door wow.
The breakfast was Eat as much as you wanted all for free.
Every where looked Clean and tidy
Had a great first night at the Potomac mills I would have stayed longer but had already booked my next room

  • Stayed September 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank usaagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at BEST WESTERN Potomac Mills, responded to this review, September 8, 2012
Dear usaagain
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better serve you as in bathrooms renovation, more flat panel TV’s, more microfridges and a full elevator modernization. I will be sure to share your comments with the team.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed August 30, 2012

This is about as close as you can stay to the Potomac Mills mall and IKEA, but still not in convenient walking distance. Entry/exit to and from the parking lot is a little tricky. Checkin was smooth and the staff was pleasant and helpful. Best beds we had in weeklong trip; nice linens and just the right firmness. The full breakfast buffet is generous, although not necessarily the highest quality food, esp. the sausage. But, they do have cereal, yogurt, waffles, milk, juice, eggs, bagels, etc. so one cannot complain too much. WiFi was too slow to be useful. We've stayed here before and would again.

Room Tip: You might want to ask for a room away from the street; there's a fire station nearby and the str...
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TarHeelTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at BEST WESTERN Potomac Mills, responded to this review, September 3, 2012
Dear TarheelTraveller,
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I will be sure to share your comments with the team.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 26, 2012

Spent one night, price was right. There were two armed security guards in the lobby at night when I checked in. Makes you wonder why they needed to be there. The room was clean and comfortable. The next morning we were going to get the free breakfast at the hotel and found it to be very crowded and noisy. We decided to leave and go somewhere else.

Room Tip: End of hall rooms are larger and have additional windows.
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Frank L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at BEST WESTERN Potomac Mills, responded to this review, August 30, 2012
Dear Frank L
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strive daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I will be sure to share your comments with the team.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Potomac Mills

Property: BEST WESTERN Potomac Mills
Address: 14619 Potomac Mills Rd, Woodbridge, VA 22192-6809
Phone Number:
Location: United States > Virginia > Prince William County > Woodbridge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Woodbridge
#3 Romantic Hotel in Woodbridge
#3 Family Hotel in Woodbridge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Potomac Mills 2.5*
Number of rooms: 172
Official Description (provided by the hotel):
We have been trying to update our exterior shot. Here is the picture again. How long will take to see the new shot? ... more   less 
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Also Known As:
Best Western Potomac Mills Hotel Woodbridge
Best Western Woodbridge
Best Western Hotel Woodbridge
Woodbridge Best Western

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