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“Beautiful place needs to tweak servicesc”
3 of 5 bubbles Review of Wintergreen Resort

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Wintergreen Resort
Ranked #1 of 1 Hotels in Wintergreen
West Chester, PA
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Beautiful place needs to tweak servicesc”
3 of 5 bubbles Reviewed October 18, 2013 via mobile

My family of three stayed in a compact but well decorated "easy access" condo for two days. Unfortunately the entire time we were there the fog and light rain were constant. This happens at the top of the mountain. But each day we drove...carefully down the zig zag road....to the valley and it was either just overcast or actually sunny. Nothing wintergreen can do about this but worth noting. Somewhat depressing environment. Maid service excellent at condo. Two problems we encountered: no cell reception and inconvenient grocery store hours. The former was frustrating but the later should be better handled by the resort. Out if frustration I went to the reception area to ask where I could obtain milk tea and sugar. I was told I could drive to waynesborough. That's 20 miles away on zig zag roads...at night. Wouldn't it be nice to have a few small items available at the desk for purchase? Service is important in any industry but your folks,for the most part, were flat faced

As

Stayed October 2013
Helpful?
2 Thank katlady1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_Wintergreen, Director of Lodging at Wintergreen Resort, responded to this review, October 21, 2013
Dear Katlady1,

Thank you for providing feedback from your recent stay with us. We have had our share of rain this year and in a mountain setting it can be a little depressing when the fog makes our property less visible . Cell coverage is spradic around the resort based on your carrier and we try and advise guests as best we can on this issue. I have passed on your comments regarding the options you had been given in regards to convenence items that you needed and how to assist the guest in obtaining them without having to drive off the mountain into the nearest town. I hope you will visit us again in the near future and see the resort in its wonderful fall color, We look forward to welcoming you back If I can be of any assistance, please do not hesitate to contact me at 434-325-8212, Geoff Truslow, Director of Lodging
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372 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Kingsport, Tennessee
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed October 11, 2013

Beautiful views of the Blue Ridge mountains. Stayed in the Mountain Inn. No elevators, lots of stairs, even in the condo itself. Very out-dated lodging with bathroom on main level and bedroom in a loft area (more stairs) on second level. Won't stay in a lodge room again. No hotel on the property. Best bet is to try to rent a newer, updated condo from someone you know there. The restaurant at the golf course is nice; the others are adequate. Nothing going on during the weekdays there; even the coffee shop is closed during the week. Not enough business.

Room Tip: All units are privately owned; so there is no way to choose a room. There are several ways to rent a...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank TNLADY155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorofLodging, Director of Lodging at Wintergreen Resort, responded to this review, October 14, 2013
Dear TNLady155,

Thank you for providing feedback from your recent stay with us. I apologize that the layout of the condo was not to your liking. You are correct that each individual unit is privatley owned that we manage and each are decorated to the owners taste. I have forwarded your comments to the appropriate department to review and then work diligently with our rental owners to update their condos to more modern themes and colors. We do appreciate your feedback and we use our customer responses to fix the things that we failed in to make yours and each guests a memorable one. I am happy to discuss your entire stay at your convenience if you would allow me the opportunity. You can contact me directly at 434-325-8212, Geoff Truslow, Director of Lodging.
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Warminster, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed October 5, 2013

Good place to stay our chalet was quite good (it was up for sale) but needed a bit of refurb. Daily maid service which was excellent. Yes it isn't a place to walk by the roads but there is a free bus which takes you anywhere in Wintergreen (over 3.500 ft above sea level) so roads to resort are really zigzag which they are re-laying. There are nature trails you can walk. Skiing holidays are very well catered for by what I can tell (am not a skiing person). Golf courses were very good (Stoney Creek I liked). Greens really fast!! Loads of wildlife binoculars are a must. Was disappointed as the lights outside our chalet and over half of the chalets were in darkness. I called reception twice, as it was so dangerous in the evening, but when we left after a week, still had not been sorted. I mentioned this to the front-line staff on leaving - but no response on their faces at all. Shame.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marion T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorofLodging, Director of Lodging at Wintergreen Resort, responded to this review, October 7, 2013
Dear Marion T,

Thank you for providing feedback from your recent stay with us. We are so happy to read that you enjoyed your stay . I will personally look into the outdoor lighting in and around our chalets so that they are well lit and do not cause safety concerns. I apologize that the lack of facial expression about your comments to the front desk were not taken serious. I will meet with them to understand the importance of customer feedback and appropriate actions that should be taken. We take great pride in our resort and service and the amenities we have to offer our guest, and are pleased to read that we once again made a memorable experience for you. We look forward to welcoming you back
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Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed October 4, 2013

With so much competition in the resort business, Wintergreen is one you can miss for many reasons: 1) Funny smell in the rental condo; 2) Stores that maintain banker's hours; 3) Everything is spread out so you can't walk to the fitness center or spa unless you want to take your life in your hands; 4) Slow play on the golf courses - yes plan on 5 hours and start times no earlier than 9 am. I could go on... So save your money there are better alternatives.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Lightblue3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorofLodging, Director of Lodging at Wintergreen Resort, responded to this review, October 7, 2013
Dear Lightblue3,

I want to thank you for your recent review of our resort and want to apologize that we did not meet your expectations throughout the resort in our lodging, golf, and shopping. I welcome the opportunity to discuss your stay with us so that we may meet all of our guests needs and expectations in the areas that you mentioned. Please contact me directly at 434-325-8212, Geoff Truslow, Director of Lodging
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rock Hill, South Carolina
Level Contributor
347 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 359 helpful votes
4 of 5 bubbles Reviewed September 30, 2013

We spent a weekend here with another couple. The Lodge rooms are nothing fancy, but had everything we needed. The scenery was beautiful, and we saw lots of wildlife including deer, bears, and groundhogs, lots of groundhogs. The restuarants were nice, with The Edge being our favorite. This is a great place for a relaxing getaway, before the snow season, esp if you do not ski. The only complaint I heard from our ladies was the shops at the Lodge closing early. We will stay here again!

Room Tip: If you stay here a few days and travel down the mountain, make sure you come back up before dark. It...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mikeyt62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorofLodging, Director of Lodging at Wintergreen Resort, responded to this review, October 1, 2013
Dear Mikeyt62,

Thank you for providing feedback from your recent stay with us. We are so happy to read that you enjoyed your stay . We take great pride in our resort and service and the amenities we have to offer our guest, and are pleased to read that we once again made a memorable experience for you. We look forward to welcoming you back
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
201 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
2 of 5 bubbles Reviewed September 27, 2013

We stayed here recently over a weekend. The weather was rainy and thus you truly focus on your surroundings. The room we were given in the main lodge was clean but old and tired. Frayed stained rugs, worn finishes, torn linens, worn out mattress and quite simply cheaply built/furnished. The teenagers at the front desk are not helpful nor friendly; certainly not professional and an adult needs to be there for reasonable questions and some basic courtesy and training. As there is no elevator to the second floor, be prepared to carry your luggage--no assistance was offered and we were not informed of this prior to arrival. Perhaps the homes and condos are kept better but the owners of the rooms in the lodge need to spend some funds on them. For the expense, it is certainly not worth staying in the lodge. Two stars is generous. The staff at the Copper Mine Restaurant was exceptional and we enjoyed many of them as it was a quiet evening and we were seated near the fireplace--very nice; food was mediocre however.

Room Tip: DO NOT choose the main lodge.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank zoe1mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorofLodging, Director of Lodging at Wintergreen Resort, responded to this review, September 30, 2013
Dear zoe1mom,

Thank you for providing feedback from your recent stay with us. I am sorry to hear about your lodging experience and how we fell short of your expectation in our lodging product and also that our front desk staff was unable to answer your questions and knowledge of our resort. We use our customer feedback to train our staff and also provide feedback to our owners to remedy the things that cause an unfavorable stay at our resort. We take great pride in our resort and services and the amenities we have to offer our guest, and I welcome the opportunity to discuss your stay in hopes that we can make memorable experiences for you and future guests. We look forward to welcoming you back if the opportunity presents iteself. my contact information is Geoff Truslow, Director of Lodging, 434-325-8212
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton, Virginia
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed September 4, 2013

This was our first trip to Wintergreen and we enjoyed it very much. We traveled with another couple and stayed in a nice condo on the 18th hole of the mountain golf course. There was a terrific patio with plenty of shade so we could enjoy some time outside. The staff were nice and we enjoyed a meal in The Edge which was good. Our friends went hiking nearby and loved that - we will be back!

Stayed August 2013, traveled with friends
Helpful?
2 Thank Patricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorofLodging, Director of Lodging at Wintergreen Resort, responded to this review, September 17, 2013
Dear Patricia L,

Thank you for providing feedback from your recent stay with us. We are so happy to read that you enjoyed your stay . We take great pride in our resort and service and the amenities we have to offer our guest, and are pleased to read that we once again made a memorable experience for you. We look forward to welcoming you back
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wintergreen Resort

Property: Wintergreen Resort
Address: Route 664, PO Box 706, Wintergreen, VA 22958
Phone Number:
Location: United States > Virginia > Wintergreen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Wintergreen
Price Range (Based on Average Rates): $
Number of rooms: 242
Also Known As:
Wintergreen Hotel Wintergreen
Wintergreen Ski Resort Virginia
Wintergreen Resort Virginia

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