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“Outstanding , like home, facility for large gathering and over the top in customer service.” 5 of 5 stars
Review of Courtyard Winchester Medical Center

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Courtyard Winchester Medical Center
Ranked #11 of 25 Hotels in Winchester
Key West, Florida
Level Contributor
155 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Outstanding , like home, facility for large gathering and over the top in customer service.”
5 of 5 stars Reviewed May 28, 2012 via mobile

We were part of a group of about forty out of town guests staying in Winchester for a Memorial Weekend baseball tournament.
Not only were we given a fair rate with breakfast for the weekend- but, after we checked out,and then rained out of our last game, the hotel went the extra mile and eased us comfortably back into a third nights stay.
Fresh omlets for breakfast every morning helped energize us for enjoying Winchesters environment.
Even after we checked out the Courtyards customer focused staff came to our rescue by phoning us to let us know we had left some medicines in our room and held them at the front desk until we returned to pick them up,

  • Stayed May 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Yacht1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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249 reviews from our community

Traveler rating
    103
    79
    35
    25
    7
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Plesant Prairie, WI
Level Contributor
123 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
2 of 5 stars Reviewed April 28, 2012

...but it's not a Super 8. It's a Courtyard whose rating would quickly be higher with a little more effort by the staff and owners to do what should be done, especially for a Courtyard.

When I review a hotel I look at three major areas. The first is basic for every hotel from a Red Roof Inn to a Hyatt Regency: Is it clean (including the environment) and does everything work as it should? Every traveler has the absolute right to a room that's clean and everything works as it should.

Second, I compare to other hotels of the brand and then, third, of the competition and/or local area. When a Courtyard isn't up to snuff it's serious stuff because this is the brand that advertises:

--The best surprise is no surprise.
--Designed by business travelers for business travelers.

So Courtyards are evaluated as well on whether there are unpleasant surprises and whether the property fits in with the model of being business traveler oriented.

The Winchester Courtyard is probably less than a decade old and SHOULD be one of the nicer properties but staff and management neglect and chintziness bring it down.

Checkin was painless and friendly. I got to my room and things looked OK -- but then I got my first surprise.

I opened the door for the refrigerator cabinet to put away my bottle of soda. Surprise! The refrigerator was missing. (Not all Courtyards have refrigerators in the room but if they do there's a space for them.)

Then I went to the desk and saw that slightly under half of the space was occupied by a TV that was state of the art at the end of the last century. Not necessarily a deal breaker but there was dust on the front that I wiped off. Then I pulled out the chair and it had several stains on it. It also would not raise up from the ground. I took the stained kindergarten chair to the front desk and several minutes later a replacement arrived.

I lost some valuable time waiting for the replacement chair. While waiting for it I got some ice to have a glass of soda. Another surprise: no glasses! Just two flimsy plastic cups. Motel 6 would be proud of this chintziness. There was a pen and note pad by the bed but not on the desk. Another chintzy move unbecoming a Courtyard.

The next surprise was in the bathroom. The shower head was gross with significant deposits of lime, calcium or some other sediments. The jets were partially clogged although water temperature and pressure were OK. No lotion in the bathroom (another chintzy move). There was also some sloppily repaired vandalism in the elevator.

So, was everything clean and did it work as it should? Nope. Compared to other Courtyards this one was below average. I'll give it a D+. It also does not rate well vs. Hilton Garden Inn which has real glasses, a very good chair, a refrigerator and microwave and even pads and pens on the desk and by the bed.

This place isn't horrible and what I didn't mention was certainly up to Courtyard's norm. As stated, this would be one of the best Super 8 properties. But it's a Courtyard and the stadd, management and ownership need to get on the stick. Except for something like a burned out bulb a guest shouldn't have to bring a deficiency to the hotel's attention. There are hotel employees in virually every room virtually every day. For example, that gross shower head should have been repaired or replaced and same for the chair. If the hotel's employees don't catch these things and management doesn't have them repaired, shame on them.

  • Stayed April 2012, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank 6530bx4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindon, Utah
Level Contributor
92 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed April 25, 2012

I stayed at this property one night last year and booked a return for 4 nights, followed by another single night. Upon arrival, the front desk staff person went out of her way to meet my requests for top floor/king/with in-room fridge. My room was spacious and comfortable. Everything worked properly. Two nights later, when I returned for the single night, I got another top floor king on the other side of the building; the side facing the interstate. It was quite noisy the next morning. I still like this property very much and would highly recommend it; just ask for the back side of the building if noise will bother you.

Room Tip: Ask for the side away from the highway.
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  • Stayed April 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank OTCHmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Vermont
Level Contributor
117 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 stars Reviewed April 25, 2012

We stayed here on a drive through Virginia 3 weeks ago for one night. Quick check-in despite the hotel being fairly full. It is close to Wal-Mart and several good restaurants in the downtown area. There were two bus tours staying at the hotel but they were not at all disruptive. Noisy neighbors did keep us awake part of the night. There seemed like no insulation in the walls.
Went down to the lounge and ordered a glass of wine. The glass was filthy! I should have complained but returned to my room and cleaned out the glass.
We did not eat breakfast but the dining room was full in the morning.
It is your standard reliable Courtyard brand.

Room Tip: It looks as though all the rooms will have highway noise.
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank fjon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 1, 2012

My company has used this hotel for 4 business meetings over the past 3 years and have been thrilled with the service, attention and food every time. Just ask for anything and the staff will provide it or find it for you. The room rates are a bargain, special food arrangements are flexible and can be custom ordered to your needs. The sales office (Theresa) is so very easy to work with and it is enjoyable seeing many of the same faces each year. The locatoin is right off the highway, 10 minute access to all the nice downtown restaurants and shops, and walking distance to local chain restaurants, Wal-Mart, and convenience stores. They have 3 conference rooms, two very spacious rooms and a smaller boardroom. I have used each of them and been very pleased. We expect to be returning once again.

Room Tip: for just $10 extra I stayed in the Suite. A bit large (2 rooms), 2 TV, sofa and kitchenette area.
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank chrisengle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
65 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed February 8, 2012

Love this hotel, and I'm a picky traveler. I've never had a faster check-in. The rooms are well appointed and cozy, and the pillows and bed are extremely comfortable. The price you pay here is a steal. You won't be disappointed. And I will be back to this one.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Bill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, MD
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 11, 2012

Courtyard in Winchester is just off the highway, and near fast food and Walmart, but it is the only building on a large lot of land, making you feel that you're away from the hustle and bustle. Rooms are very attractive, bed comfy, and staff was pleasant. The indoor pool was a little cool, but it was fine once you got used to it, and the hot tub was great. There is free coffee downstairs, and a bar in the lobby.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank RJSSY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Winchester Medical Center

Property: Courtyard Winchester Medical Center
Address: 300 Marriott Dr, Winchester, VA 22603-3935
Location: United States > Virginia > Winchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 25 Hotels in Winchester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Winchester Medical Center 3*
Number of rooms: 136
Official Description (provided by the hotel):
Nestled in the heart of the Alleghany and Blue Ridge Mountains the Courtyard by Marriott Winchester Medical Center resides among the areas famous orchards and Civil War Battlefields and is located adjacent to the Winchester Medical Center, Museum of the Shenandoah Valley and Rock Harbor Golf Course. Just a mile from Historic Old Town Winchester and Shenandoah University, we are strategically located to all Winchester-Frederick County area attractions and business. ... more   less 
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Also Known As:
Courtyard By Marriott Winchester Hotel Winchester
Courtyard Winchester
Winchester Marriott
Winchester Courtyard

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