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Reviewed January 6, 2009

My wife & I visited the Winchester area early January for a relaxing vacation and thoroughly enjoyed our stay. The hotel exceeded our expectations in so many areas. A great job in renovating a historic gem in Winchester.

Our guest room & public areas were very clean & comfortable. The team from the front desk, concierge & housekeeping was very friendly & helpfull. We had a couple of technical issues with the TV & phone. Otherwise, a very nice stay.

Thank you again!

David G

  • Stayed: January 2009, traveled as a couple
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Thank WyndhamRTP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2009

This was to be a special getaway for us away from the kids, not to mention, we were married in this town, so it means something to us.

We almost did not stay at this hotel as we received a phone call from management 3 days (what great notice-we live 4 hours from there) before our check in date telling us that the hotel was overbooked and the king luxury suite we wanted was no longer available. She told me that it was not the hotel's fault, but central reservation's fault. I contacted the central number and was told it was the hotel's fault. So they blamed each other. After a day of staying there, we were informed that a 200 person wedding reception was taking place there on New Years' Eve. I suspect the suite we booked was given to the bride and groom as part of the huge money making deal for the George Washington. In any case, I was told that a room was available to me that was exactly the same except it did not have the jacuzzi or separate dining room. The jacuzzi was a big deal to us as we wanted to spend time doing nothing but relaxing. We wanted the option to not have to go down to the public space to use the hot tub.

So even before we arrived, we arrived with a bad taste in our mouths, especially since no special renumeration was offered to us. No, we didn't have to go, but we were pretty much locked in for other reasons. We were welcomed by staff that were very young, "local," types. Not very impressive. They were cordial, if anything. Check-in went smoothly though. We liked the room, even without the extra amenities. It was very quiet there too, which was nice. Even with the supposed "overbooking," we never really heard a peep out of anyone.

Our reasoning for not wanting to have to go down to the pool area to use the hot tub proved itself over and over. We went down once or twice a day. Over half of the times we went, the hot tub was filled with not too classy looking people and their SMALL CHILDREN screaming and splashing. I can understand if they do that in the pool, but the hot tub? I blame it on the ignorance of the parent/s, however, I guess no harm was done to the children as the hot tub was not really "hot." Also, the pool was freezing. The temperature gauge said 82. Either it was broken or perhaps the room temperature being so cold made it feel, colder, not sure. Normally in indoor pool areas, the windows are steamed up in the winter and even summer, but not at this place. Everyone was complaining. We went over to the "control" wall and tried to see if we could do anything. Several guests went over and tried to see if they could turn some temperature up by pressing the controls to no avail. We along with others used the phone in the pool to call about the heating problem. They said they would send someone, no one ever came. The pool area is beautiful though. Just wasn't really usable to anyone because it was like an arctic zone.

We looked at the menu for the restaurant "Dancing Goat." It was totally overpriced and limited. Every time we walked past there on our way to dinner, hardly anyone was in there, which isn't a good sign, so we didn't even eat there during our stay. Room service was good both regarding the quality of the food, price, and the service. The pedestrian mall is right around the corner. We recommend Village Square Restaurant and Union Jack's. The owner of Union Jack's was amazing. We were in there twice, the place was hopping both times. Village Square had great ambience and a great menu with tons of choices-very relaxing place. Picadilly brew pub is almost right next to the hotel, if you make a right. Nice place. We are from a city filled with some of the world's best restaurants, so we aren't impressed by much, however, One Block West--completely impressed by this place. The menu is brave, fresh, and innovative. The menu is dated each day. I had elk for my main dish. It was unbelievable. The range of offered wines was pretty impressive as well.

We ate at One Block West on New Years' Eve and then went to the 3rd floor of Union Jack's to dance until midnight. We didn't have one drink at the hotel that night. Why? We were told that even though we were GUESTS at the hotel, it would cost us $50 per person after 9pm just to walk into the lounge because they were having some appetizer type food/desserts, and a champagne toast at midnight. So again, another amenity taken away - no lounge!

On another side night, be aware that the hotel lounge is only open until 10pm on normal nights and pubs only until 1am (some of them earlier). If you are from the city and are used to eating dinner late, make sure you get to the restuarant by 8:30 at the latest, because most of the places stop their full menu at that time. Also, this is the south folks, we were disappointed to see many businesses "closed until the middle of January," etc. They close when they please.

  • Stayed: December 2008, traveled as a couple
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2  Thank rocksteady822
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmbotto, Manager at The George Washington a Wyndham Grand Hotel, responded to this reviewResponded January 8, 2009

We appreciate this feedback as it allows us to evaluate how we may have fallen short of guest expectations, and subsequently implement corrective plans. Regarding the overbooking issue, our team discovered a reservation systems error with this particular room type which is now corrected. As a proactive measure to this discovery we made contact with the guest in advance of their stay so they could make alternative arrangements. We have recieved previous requests from other guests to lower the pool temperature as they preferred a cooler and more refreshing temperature for their swim. We have since increased the air temperature in the space to provide a more comfortable temperature for future guests. Our menu offers a balanced selection of items and is priced in line with other local restaurants. This particular evening was a special event (New Year's Eve) in which we offered a fixed 5 course dinner. The Dancing Goat has an excellent reputation and received the "Taste of Town" critics choice award. In response to the our Half Note Lounge, this was reserved for the New Year's Eve celebration and guests had the option of buying tickets in this space or enjoy a drink in our other hotel bar. We strive for the highest level of quality and guest satisfaction and this guest experience has been reviewed with our team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2008

We have lived near the Winchester area for about 20 years, and we had our best dinner ever at Dancing Goat which is in the George Washington Hotel. (We did not stay at the hotel but we had our anniversary dinner there.) I had NY Strip Steak and my wife had scallops and both dishes were exceptional. We travel a lot and eat out a lot and it was nice to finally find a place near home with such exceptional food.

  • Stayed: December 2008, traveled as a couple
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Thank TravellingCEO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2008

The hotel is in downtown WInchester. Lovely. Completely redone. Excellent location. Across the street is the walkable Old Winchester. Fun shops. Very pretty.
We stayed over the Thanksgiving holiday . The hotel was quiet, but the staff were professional and on their game.

The bar is modern, as is the restaurant. We did have drinks in the bar. Very nice. We were visiting relatives for Thanksgiving so we never ate in the restaurant.

The pool is fun, especially for kids. It is not a lap pool. It is pillared throughout. And there is also a hot tub.
The small cubicle of a gym is sufficient, nothing great--but it has enough & we worked out there each day.

We booked a suite. The bedroom and bath were top-notch.
Gorgeous. But the living room was odd.

We walked into the suite and there is a pretty couch, tables, chairs, lamps, flat screen TV. All the furniture was pushed to the walls and there is no rug. The room is just a large expanse of hardwood floor. It looked like the hotel ran out of money and couldn't furnish this room properly. The rest of the hotel is plush and strewn with fabulous Oriental rugs. By comparison, our suite living area was bare and out of place. And yet, the bedroom area and bath were warm and tastefully decorated.

Didn't make sense to us.
The morning maid said that all the suites looked this way--with no carpet or rug in the livining area of the suite. She too felt that the room didn't match the rest of the suite or hotel. We brought guests up to watch a bit of a football game, but we all left, and went back down to the bar--the room was that stiff and poorly thought out.

This is a little gem in the middle of the Shenandoah Valley of Virginia. It's reasonably priced too. I recommend it.
Just tell corporate management to come up with the money for a few rugs to finish off the suites and this gem will sparkle like the diamond it should be.

  • Stayed: November 2008, traveled with family
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1  Thank KateOK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2008

My husband and I stayed for his birthday weekend. It was absolutely beautiful. It felt like we were staying at a very upscale, expensive hotel. Clean, comfortable, great staff, smelled new.
We also loved the walking mall a few blocks away. A+experience at a very reasonable price.

  • Stayed: November 2008, traveled as a couple
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Thank BrusselVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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