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“Beautiful Place, but Unfriendly Staff, Poor Service”

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Old Waterstreet Inn
Ranked #1 of 3 Winchester B&B and Inns
Harrisonburg, Virginia
1 review
“Beautiful Place, but Unfriendly Staff, Poor Service”
Reviewed November 9, 2010

Very pretty place and nicely decorated. That'sa about it on the plus side.

Jeannie, the owner and InnKeeper operates the place with the primary objective of minimizing her time servicing the guests. You are sternly asked when you make a reservation to state your arrival time (so that she does not have to wait around for people I guess). Once we arrived, we were given about 5 min of face time with Jeannie, and then got sight of her the rest of the evening. We had no way of getting some ice that we wanted in the room later that eve. Too much trouble I suppose.

Incredibly, Jeannie asks you to schedule your time for breakfast the night before. It seems that Jeannie wants to reduce her cooking time, and save money by avoiding hiring staff by jamming all guests into a short morning breakfast period. We refused to pick a time even though she left a note on our bed when we were having dinner to please select a time for breakfast. The next morning when I got up to out to the car, Jeannie followed me out to ask when we wanted to eat. I finally told her, and explained to her that we were not happy about adhering to a schedule on a leisurely night away. She brought out a small egg dish of some kind and disappeared. I had to chase her down to ask for a bit of OJ.

I've had much friendlier service at an EconoLodge and better food at a Waffle House. At least Jeannie can watch a bit more TV operating the place as she does. We won't be back.

  • Stayed November 2010, traveled as a couple
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Helpful?
Thank superbee83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bbjeanne, Owner at Old Waterstreet Inn, responded to this review, November 14, 2010
I won't respond to this review in detail, since I think that all of the other reviews speak for themselves. I will say a few things though - this was the fourth time they stayed with us. Also, most small b&bs do have a breakfast time period. We serve breakfast between 8:30 - 9:30, anytime during that time, except when we have 8-10 guests. Then we ask guests to sign up for a 20 minute period during which they'll come to the table. I am often alone making and serving breakfast, and this makes it a more relaxing experience for both the guests and myself to space it out a bit. When guests talk to us about their needs we certainly try to accomodate them. Please do read the other reviews to get a consistent picture of our guests experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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105 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
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English first
charlotte nc
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 4, 2010

My husband and I stayed here as a stop on the way back home to shorten the ride, so we weren't able to fully enjoy all amenities. However, Jeannie and Erik have one of the most beautiful and comfortable B&Bs. They were extremely accommodating when we were running late getting to the B&B that evening, which we really appreciate, and it was great that they provided restaurant information in advance, so we knew exactly where to go. We took a quick walk to the main center of town after we arrived and had a great dinner. The Cottage Suite upstairs was huge, and the bed and bedding was sooo comfortable that we were asleep when our heads hit the pillows! We had plenty of heat and hot water, and the breakfast was scrumptious. We plan to return to explore Winchester and will stay again at this B&B. Thanks Jeannie & Erik!

  • Stayed October 2010, traveled as a couple
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Helpful?
Thank buzzyhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland
1 review
Reviewed October 19, 2010

Old Waterstreet Inn was fantastic. My wife and I stayed on an anniversary trip and Jeannie and Erik made it that much more special. The house is beautiful and located right near the pedestrian only down town. Our room was clean and bright, and featured a private porch overlooking the garden. The bed was very comfortable. Jeannie's breakfast was delicious. She made some great recommendations for local eateries and took care of our dinner reservations for us. This was our first experience with a Bed and Breakfast and it was wonderful!

  • Stayed October 2010, traveled as a couple
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Helpful?
Thank Valese01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blacksburg
2 reviews
Reviewed September 21, 2010

The room was fantastic as was the food and our host. They've got something very good going out there!

  • Stayed September 2010, traveled as a couple
    • Value
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Helpful?
Thank tbateman1218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldie, Virginia
Level 6 Contributor
173 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed June 11, 2010

We had a wonderful one night stay at the Old Waterstreet Inn's Cortland Room! Breakfast was positively declicious and I really appreciated that it was not fat and calorie laden like so many b&b breakfasts. Our first course was fruit with a great setup of being able to add as much or as little yogurt and toppings (granola, raisins, coconut) as desired. The next course was banana & walnut pancakes with real maple syrup and chicken & apple sausage--again, delicious. During our stay at the inn, there were always snacks (cookies, pretzels, snack mix) and sodas available, as well as chocolate and a carafe of water in our room.

Besides being fantastic cooks, Jeannie and Erik are wonderful hosts and full of helpful advice and recommendations. They've thoughtfully turned the inn into a charming and comfortable place to relax--the upstairs sitting room was a favorite. The common rooms were filled with great books, particularly those good for short reading or local attractions. Our room was beautiful, exactly as pictured on the web site. We checked out all of the rooms at the innkeepers' suggestion since we were the only guests and they all looked fantastic--we'll probably book the Cottage Inn Suite next time since it's so cozy and private.

For proximety to the downtown pedestrian mall, the location can't be beat. We came specifically for dinner (and lots of wine!) at One Block West and The Old Waterstreet Inn's location three blocks away was perfect.

One final note--the innkeepers have taken many steps towards reducing waste and recycling while still creating a feeling of luxury and hospitality. The full sized bath products and makeup remover were fantastic!

Do not hesitate to make a reservation!

  • Stayed June 2010, traveled as a couple
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Helpful?
1 Thank SwissMiss24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burke, Virginia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 1, 2010

This is the second time my husband and I visited The Old Waterstreet Inn, we had a great time. The weather was fabulous and so was Jeannie. Your house is beautiful, warm and inviting. Jeannie is very helpful with giving dinner ideas and making reservations for you. She even helped us with hiking ideas. The wine and cheese platter is a great added touch and spending it on your garden patio was wonderful. Last but not least, breakfast was great! and we enjoyed talking to the other guests.

  • Stayed May 2010, traveled as a couple
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Helpful?
1 Thank KathyandRich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 5, 2010

This was our fourth stay at Old Waterstreet Inn! When we feel the need for a relaxing weekend getaway, this is where we stay! The Innkeepers, Jeannie and Erik, are warm and welcoming, and the breakfast is excellent! I would recommend this Inn to anyone!

  • Stayed April 2010, traveled as a couple
    • Value
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Helpful?
1 Thank grade1teacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Old Waterstreet Inn

Property: Old Waterstreet Inn
Address: 217 W. Boscawen St, Winchester, VA 22601
Location: United States > Virginia > Winchester
Amenities:
Hotel Style:
Ranked #1 of 3 B&Bs / Inns in Winchester
Price Range (Based on Average Rates): $$
Number of rooms: 5
Official Description (provided by the hotel):
A lovely 1840 home in the heart of Winchester's historic district. Walk to the quaint pedestrian street in Old Town, where you'll find shops, great restaurants, and nightlife. The casual elegance creates a charming, relaxed atmosphere. A full breakfast is included, as well as complimentary soft drinks, tea, and light snacks. Wine and cheese package available. ... more   less 

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