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Holiday Inn Express Hotel & Suites Winchester
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Reviews (275)
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143
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All reviewspancake makercinnamon rollsitalian restaurant across the streetnice pool and hot tubroom was cleanpull out sofagas stationthe breakfast areafollowing morningfront desk staffyogurtsmall fridgequiet hotelone night stayminute drivepleasant stayfitness center
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Reviewed August 6, 2014

Made the reservation on line with a site that has a list of my requests. Had never stayed at a Holiday Inn Express but the price was right as was the location off Interstate 81. It was a 7 mile drive from the interstate but very easy to find. The hotel is newly renovated and the rooms were quite large and spotless with new furnishings. The reception desk staff on our arrival and departure were very efficient and friendly and my reservation was ready and the room was exactly as required. We travel this route quite frequently to visit family and will use this hotel in future rather than where we normally stay. Breakfast was excellent and all items were constantly replenished. Thank you for a pleasant stay after a long drive.

  • Stayed: August 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Thank Heilag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mistie D, General Manager at Holiday Inn Express Hotel & Suites Winchester, responded to this reviewResponded August 28, 2014

Thank you for taking the time to post a review regarding your stay here in Winchester, VA. We are so happy you chose our hotel and hope to see you again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2014

A relaxing trip for my husband and me and our two pre teen grandchildren. The buffet breakfast was far better than most hotels and very satisfying especially for the tweens as children can be picky eaters. Very clean and most pleasant and accommodating staff. A convenient location with nearby restaurants and grocery stores. Will most definitely stay there again.

  • Stayed: August 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mistie D, General Manager at Holiday Inn Express Hotel & Suites Winchester, responded to this reviewResponded August 28, 2014

Thank you so much for such a nice review of our hotel. We are so happy that you enjoyed your stay here with your grandchildren. We hope to see you again real soon!

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Reviewed July 7, 2014

We were traveling on Interstate 81 and the HIE was seven miles away. It was worth the drive! What a nice place! The remodel is almost complete. The front desk clerk (Anna, I think) was extremely helpful and friendly. The new guy (trainee Steadman) was very helpful, too. The hotel was spotless, breakfast was better than the average HIE, which are pretty good at most.

  • Stayed: July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Vickys-Guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mistie D, General Manager at Holiday Inn Express Hotel & Suites Winchester, responded to this reviewResponded August 28, 2014

Thank you for the wonderful comments about your stay with us and your feelings about our staff. We take great pride in the service and product we provide and hope that we will be your lodging choice the next time you are in the Winchester area!

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Reviewed June 16, 2014 via mobile

Pros: usual holiday inn express breakfast fare, clean room, toiletries in bathroom, good selection of tv channels, clean but overly chlorinated pool/whirlpool area. Helpful reception staff. Comfy beds, plenty of towels.

Cons: no condiments at b'fast (no ketchup/cream cheese), pancake maker broken) Arby's and Sheetz are feet away. Glass windows surrounding pool and whirlpool isn't shaded so sorta felt on display while in both from the Arby's drive thru and gas station customers at night.

Use the VA travel coupon to save at check in but can't use it if you call ahead. Better savings than if we used our AAA discount!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank 1BeachBumNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mistie D, General Manager at Holiday Inn Express Hotel & Suites Winchester, responded to this reviewResponded August 28, 2014

Hello!
I am very sorry you felt our location was poor. We feel that we are off the beaten path but worth the drive! You are the first person to mention the windows at the pool and that it made you feel uncomfortable. I will certainly take that under advisement, perhaps pull down shade would be an option at night. I am glad the beds were comfortable and that your room was clean.
We hope that you will choose us again if you are ever in the area.

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Reviewed June 14, 2014

We had made the commitment to Holiday Inn Express as our hotel of choice for traveling for business and pleasure but after our most recent experience we are done! The hotel is being remodeled and will most likely be nice once completed. Unfortunately we arrived late, after midnight, and the work was being performed as we were trying to check-in. Since it was late we brought everything in with us so as to not have to go back outside in the dark. After checking in we were invited to go back out and walk through the parking lot, with all our stuff, and enter the hotel at the other end of the building so as not to interrupt the workers.

We had made our reservation on-line and after beginning our trip read on this review site that there were coupons available for a substantial discount. I called and spoke with "someone" at the front desk who stated they were not sure but they would check. After "someone" checked with "someone else" the okay was given to be able to use the coupon. We made a special stop to acquire the coupon and arrived with it. The late night desk person said they would attach it to our bill and in the morning it would be taken care of. In the morning it was rejected! And we were told that even if we could have used it we couldn't because they had a bus come in with a group and so no coupons were being accepted!

Top it off with a broken pancake machine at breakfast and being "out" of cinnamon rolls!

Thanks HIE, we'll go where someone actually wants our business.

  • Stayed: June 2014, traveled on business
    • Value
    • Location
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1  Thank PWSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Winchester, responded to this reviewResponded June 30, 2014

Dear PWSC,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the hotel's coupon policy prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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