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“GM badly in need of customer service training” 1 of 5 bubbles
Review of Fairfield Inn & Suites Winchester

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Fairfield Inn & Suites Winchester
Ranked #10 of 25 Hotels in Winchester
Certificate of Excellence
Somerset, Massachusetts
1 review
“GM badly in need of customer service training”
1 of 5 bubbles Reviewed March 12, 2011

I am a platnium member with Marriot rewards and for 10+ years have been very happy with their properties. This experience has caused me to re-think that relationship.
1. upon arrival I asked for an upgrade to a suite and was told it would cost extra. I asked if my rewards info was available she said said yes and there will be an upcharge. I am upgraded to suites (usually without asking) at Fairfields all around the world, all the time.
2. The front desk person put me in a room already occupied by an elderly woman!
I sent an email to marriot rewards who promptly responded saying the General Manager "Amber" would respond to my complaints shortly. 4 days later I recieved an email from the hotel asking me to write a review. I responded by explaining that i could not imagine them wanting me to share my experiences thus far. (it gets better) "Amber" finaly responded and took no responsibility whatsoever. Her 4 day delayed response was because she was working out of town and doesnt answer e-mail or delagate this responsibility anyone else. What?
1. They are not allowed to upgrade platnium members. HUH?
2. A computer was down and apparently when this happens they just send people to various rooms until you stumble across one that no one else is in.
The few problems I have encountered with Marriott in the past have all been dealt with swiftly and appropriatly, not this time They should hang a motel 6 sign over this place. STAY AWAY

  • Stayed March 2011, traveled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank ithinkso1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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397 reviews from our community

Traveler rating
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    138
    82
    19
    11
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • Any
English first
Billerica, Massachusetts
1 review
4 of 5 bubbles Reviewed February 27, 2011

Good location, frendly staff, nice room. Alltogether a pleasent stay..

  • Stayed February 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Chill246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clinton
1 review
5 of 5 bubbles Reviewed February 23, 2011

The hotel was extremely accomodating by ensuring our family had adjoining rooms. Check-in was expediated as the hotel had our rooms assigned and keys readily available. The room was very clean and comfortable. The hotel had an in-door pool which the girls immediately took advantage of upon check-in until late into the night. The location was convenient as it was accessible from both I-81 and Route 50. The staff was friendly and accomodating. The best was the pool as it kept the girls entertained for hours along with the complimentary breakfast. We would definitely stay at this hotel again.

  • Stayed February 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank luxcy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed February 23, 2011

This Fairfield was clean and welcoming. It's convenient to the highway, and great for a quick stop. The staff was very friendly, and willing to address every need right away. The breakfast was above average for a hotel in this class, with fruit, breakfast sandwiches, cereals, baked goods and waffles among the choices. The room itself (a king on the first floor) was quite small, but adequate for an overnight stay.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tamaramunoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liberty, Missouri
1 review
5 of 5 bubbles Reviewed February 13, 2011

The staff was very friendly. Everyone always stopped to ask how your day was going or said good morning. The rooms were very clean and well stocked. The fruit and water on the last day was nice but it would have been better earlier in the week. The only draw back was that they didn't have wireless internet, it was available but you had to hook in with the cable.

  • Stayed February 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank aunthoddy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buckingham, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed February 9, 2011

This hotel was a bit of a disappointment. The hotel staff were more concerned with their personal lives than helping guests. While trying to enjoy breakfast, I was fortunate enough to learn about the maids stealing soap, breakfast counter operator eating on the job, and the other staff enjoying movies in the breakroom. I attempted to use the gym facilities....what a let down. There was four pieces of equipment...only two of which worked. And a broken television to boot. I did not even venture to the pool area because the water appeared green. About the only positive to this hotel, it was quiet and I would not have known there were other guests if I did not pass them on rare occasion. If you are looking for a Marriott quality hotel...this is not for you.

  • Stayed February 2011, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank trprice2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baker WV
2 reviews
4 of 5 bubbles Reviewed January 30, 2011

I needed a place to stay at the last minute on a trip back from the west coast. I live on a hill in West Virginia and didn't want to face it at night after a snowstorm. The staff at Fairfield found me a room and made sure it was to my liking within minutes. I always love the serve yourself breakfast in the morning.

  • Stayed January 2011, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WVPOPPOP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Winchester

Property: Fairfield Inn & Suites Winchester
Address: 250 Front Royal Pike, Winchester, VA 22602-7313
Phone Number:
Location: United States > Virginia > Winchester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Winchester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Winchester 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Located at the top of the Shenandoah Valley in historic Winchester, Virginia, the Fairfield Inn & Suites is central to many famous Civil War attractions and battlefields. With easy access to I-81 and to historic Old Town Winchester, the Fairfield Inn & Suites easily is viewed by many as the ideal place to stay when taking in the sites and sounds of Winchester. ... more   less 
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Also Known As:
Fairfield Inn And Suites Winchester
Fairfield Inn & Suites Winchester Hotel Winchester
Fairfield Inn Winchester
Fairfield Winchester
Winchester Fairfield Inn

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