I am a platnium member with Marriot rewards and for 10+ years have been very happy with their properties. This experience has caused me to re-think that relationship.
1. upon arrival I asked for an upgrade to a suite and was told it would cost extra. I asked if my rewards info was available she said said yes and there will be an upcharge. I am upgraded to suites (usually without asking) at Fairfields all around the world, all the time.
2. The front desk person put me in a room already occupied by an elderly woman!
I sent an email to marriot rewards who promptly responded saying the General Manager "Amber" would respond to my complaints shortly. 4 days later I recieved an email from the hotel asking me to write a review. I responded by explaining that i could not imagine them wanting me to share my experiences thus far. (it gets better) "Amber" finaly responded and took no responsibility whatsoever. Her 4 day delayed response was because she was working out of town and doesnt answer e-mail or delagate this responsibility anyone else. What?
1. They are not allowed to upgrade platnium members. HUH?
2. A computer was down and apparently when this happens they just send people to various rooms until you stumble across one that no one else is in.
The few problems I have encountered with Marriott in the past have all been dealt with swiftly and appropriatly, not this time They should hang a motel 6 sign over this place. STAY AWAY
- Official Description (provided by the hotel):
- Located at the top of the Shenandoah Valley in historic Winchester, Virginia, the Fairfield Inn & Suites is central to many famous Civil War attractions and battlefields. With easy access to I-81 and to historic Old Town Winchester, the Fairfield Inn & Suites easily is viewed by many as the ideal place to stay when taking in the sites and sounds of Winchester. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia and Marriott so you can book your Fairfield Inn & Suites Winchester reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Fairfield Inn And Suites Winchester
- Fairfield Inn & Suites Winchester Hotel Winchester
- Fairfield Inn Winchester
- Fairfield Winchester
- Winchester Fairfield Inn