Three of us went to eat at Ruby Tuesday's on Saturday evening, November 3rd, 2012. We arrived at 4:30 pm and were seated at a table that was not clean. The "background" music was so loud it was impossible to talk over it. After three requests to our server and two more visits with management, it finally reached a level that could be called "background" music. My wife ordered water, our guest ordered a scotch, and I ordered a large beer. We also ordered a shrimp dip as an appetizer. We each ordered different entrees. 45 minutes later I still had not received my beer. Upon I inquired I was told there were out of the brand I ordered. I changed brands. 20 minutes later there was still no beer. I was told they were flushing the lines. I finally cancelled that order and ordered a Scotch which arrived 15 minutes later. The beer which had been cancelled arrived 10 minutes later.
The shrimp dip should have been called "barely essence of shrimp." It was cold, tasteless, and void of any shrimp flavor. . We didn't eat much if it. We had asked for small plates which did not arrive until we were finished with the appetizer.
One hour and fifteen minutes after we entered an almost empty restaurant we received our main courses.
My entree of three vegetables was ok, but cool. My wife said her crab cake was fine. Our guest did not comment in his shrimp/chicken combo.
Our waiter was inattentive and I would never want him again. The staff was good at greeting you by opening the door for you when you arrive and opening it for you when you leave. That is about the extent of their concern or helpfulness.
I don't think I will go back to see if I have a better experience next time. There are too many other real restaurants in this town.