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“Good hotel in convenient location”
Review of Towne Place Suites

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Towne Place Suites
Ranked #17 of 25 Hotels in Winchester
Leverett, Massachusetts
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Good hotel in convenient location”
Reviewed May 8, 2014

We stayed here for 2 nights while traveling in the area. As expected, and why we choose Marriott properties - the service was good, the bed comfortable and the room clean. We prefer to stay in suites when we can - as we like to have the kitchen and amenities of home. This kitchen was nicely appointed with full stock of dishes, cookware, etc. The refrigerator was a good size. The closet was large. If you are traveling in the area on business, this would be a good property to stay at for an extended period. There is also a nice common deck area outside with tables and a sizable gas grill for use by guests. It is close to restaurants, shopping, and I-81.

Room Tip: I would choose a room on the back side of the hotel next time. The front side gets light and some n...
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travels_with_Lia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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262 reviews from our community

Traveler rating
    80
    98
    48
    22
    14
See reviews for
108
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Any
English first
Glastonbury, Connecticut
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 8, 2014 via mobile

Overall, we had a positive experience. We were greeted warmly at checkin and acknowledged as someone who had stayed at this facility before.

We have stayed several times while traveling at this pet friendly facility. When checking in this time, I was advised that there would be a $75 non-refundable charge! When I protested that this had never happened before on my previous stays, I was advised that this was a new policy. It was waived for this stay. While this type of fee might be appropriate for an extended stay, it eliminates our staying here again for an overnight stay!

Stayed May 2014
Helpful?
Thank Shelby N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed April 23, 2014

My family of four stayed one night on a drive to NW Pennsylvania. Easy to find off I-81. Ample parking. The main entry does not have automatic doors, so you may need assistance if you have quite a bit of luggage (hotel does have luggage carts). The lobby is small, basic, but very clean. We stayed in a two-bedroom suite. Worked great for us. Each bedroom has a flat-screen TV, as does the living area. The living area also has a sofa bed. The kitchen is well-equipped with medium-sized refrigerator, small stove, sink, and dishwasher. The bathroom is conveniently located at the end of the main hallway and is divided into two areas, shower/toilette and vanity, separated by a door. The free breakfast is very basic and does not offer much variety. I recommend fixing your own in your room or going to a restaurant (there is a Waffle House within walking distance). The service was very good. Both ladies at the front desk at check-in/check-out were friendly and definitely customer-service oriented.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank geomagnus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jose h, General Manager at Towne Place Suites, responded to this review, April 24, 2014
Thank you for taking the time to write about your recent stay at our hotel. We are delighted that your stay with the TownePlace Suites Winchester was enjoyable and convenient.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,

Jose Herrera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sterling, Virginia
Level Contributor
89 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed April 21, 2014

We have always had a very good experience with all Marriott brand hotels. When making reservations, this particular hotel showed New! and Pet friendly. We were staying here the last night of our road trip around VA, and to attend a funeral the next morning.

When we arrived to the hotel, around 8pm, the front desk manager told me that there was a mix up, they were overbooked and that our room had been given to someone else, so they needed put us in a handicapped accessible room on the first floor.

I had requested and reserved a King Bed and a Crib and none of those were available. Adam (I believe was his name) found us extra pillows to put our son in the pull out sofa bed, which was ok.

When we got to the room, there were a few Sting Bugs :( and the rooms were not as New as advertised. The wall under the bathroom sink was coming off, the kitchenette area needs better up-keeping. Besides, we could hear everybody passing/walking by our room and the people "Stomping" at 5am, in the room above us woke us all up!!!! :( to the point that we had to call the front desk. (pointless though) UGH!

Not too many options for breakfast either.

We were not 100% happy, as we normally are with Marriott hotels. :(

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pituphinna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 5, 2014

I've stayed here many times and never had a problem. Made the reservation months ago and just showed up and was told I don't have a room because they are overbooked. They also have not made arrangements at any other hotel in the area. As a long time, elite member of Marriott, this is a complete failure on their part and colleagues who made a reservation less than a week a go got rooms.

I talked to the office manager, Thomas Craig, and he refused to correct the error and the parking lot is less than half full. I also talked to the general manager, Jose Herrera, who also refused to do anything. While I was standing in the lobby, two people who made reservations within the past week checked in.

If this is the way Marriott is going to run its hotels and treat longtime, faithful, high points customers, I guess it will be the Hilton or some other chain from now on.

Room Tip: Anywhere but here.
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  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DavenBethinMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk, Virginia
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 31, 2014

We chose this hotel and were not disappointed. It is clean, rooms are spacious, bathroom is a good size. Beautyrest bed is very comfortable, one of the most comfortable hotel beds I ever slept on. Furniture is modern and clean. Towels are of good quality.

Rooms have a fully functioning kitchenette, with full- size refrigerator, two-burner electric stove, microwave and even a dishwasher. They have utensils and pots and pans as well. A lot of storage inside the room, amazing how many shelves they could fit into the standard room. Be aware, though, that when unfolding a sofa bed in a king suite, sofa is going to touch the bed, not leaving any room to squeeze by in between. Yes, sofa pillows show wear, presumably because it is a pet-friendly hotel, but no pet odor whatsoever.

Free breakfast is pretty average and uninspiring to say the least, and breakfast attendant is not very hospitable. Not worth waking up for. However, Martin grocery store is just across the parking lot. Dollar store is practically adjacent to the hotel, and there a lot of restaurants on the hotel plaza.

Hotel is pretty quiet and traffic is not heard. However, you can hear everything that happens upstairs, walking etc is very noisy, so keep this in mind. Top floor might work better.

Front desk is very friendly and extremely accommodating. We will definitely stay there again, because positives largely outweigh the negatives.

Stayed March 2014, traveled with family
Helpful?
Thank perlusha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwick, Rhode Island
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 30, 2014

This was our third, and last stay at the property. The front desk staff is very pleasant and helpful but our room was sorely in need of attention. A lamp in the living room was broken and literally leaning sideways, bulbs needed replacing in the kitchen, plugs didn't work, furniture was worn and stained. Most disturbing of all was there was a broken glass in the cabinet in the kitchen that housekeeping overlooked and could have caused a serious injury if not noticed before picking up.
Last night I found an open bottle of wine sitting next to the pots of coffee in the lobby - something a child could have easily picked up. Management and staff need to open their eyes before there is an accident or injury.

Room Tip: Choose another hotel
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexander B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Towne Place Suites

Property: Towne Place Suites
Address: 170 Getty Ln, Winchester, VA 22603-4835
Phone Number:
Location: United States > Virginia > Winchester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 25 Hotels in Winchester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Towne Place Suites 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Towneplace Suites Winchester Hotel Winchester

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