My husband and I have stayed at this hotel several times now. We stay because we are Starwood Preferred guest and use their hotels as often as possible. The first stay was great. The second stay we had an issue with the television and the sink draining, neither of which was fixed. The third and maybe last stay the sick wouldn't drain well, there was not hot water, and the people in the room beside us kept us up both nights until all hours and woke us up early. When we spoke with the gentleman at the front desk, we told us he would send someone to check on it. They also told us that they would speak with the guest next to us. They may have but it didn't do any good. If anything it got worse. When we check out we again spoke about the water to the same gentleman as the day before. He then told us the entire hotel was having an issue and it had been happening for days. (when the day before he stated we were the only ones complaining.) Now I see on here others were complaining as well. Through all this, no one offered our money back or gave us a discount. Another man was at the desk checking out and stating he had been charged the wrong rate. The desk clerk (same one as above) stated he knew nothing about it. Speak to whoever you spoke to. He then looked over top of the guest and asked me if he could help me. After calling on Monday and speaking with the Manager she stated she would give me my starpoints back. After having to call back again she did credit me the points.
The hotel it's is a nice looking hotel and the rooms are nice but the service you recieve while there really makes me not want to return. The day desk clerk (gentleman) with light hair and glasses really needs to get customer service training and a better personality and the night shift really needs to follow through with what they say. Oh, and did I say theres a bar right as you walk in the door so when you are trying to check in or get to your room you must fight your way through 30 or more people.
- Official Description (provided by the hotel):
- Aloft Winchester Hotelis nestled in Winchester, VA, a community tucked away in picturesque Shenandoah Valley and full of history. Whether you have half a day to enjoy or are planning a week long vacation, our Winchester hotel's accessible location and hip style will answer all your needs. Enjoy our hotel amenities, whether you meet, mix and mingle at w xyzSM bar or play in re:mixSM lounge. Or for a change of scenery, head out and about and peruse the Historic District for the perfect gift and step foot on some of our nation's Civil War battle sites. You will be glad you made the trip! ... more less
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- Also Known As:
- Aloft Winchester Hotel Winchester