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“Lovely hotel...”

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Hilton Garden Inn Winchester
Ranked #6 of 25 Hotels in Winchester
Certificate of Excellence
Ridge, New York
2 reviews
“Lovely hotel...”
Reviewed January 15, 2013

This hotel was very lovely and clean. The pool and hot tub were wonderful. We had the full breakfast which was very good. The hotel staff were very nice and helpful. In addition to the hotel restaurant, there were several restaurants adjacent to the hotel so there were plenty of eating options. I would definitely stay here again with my family.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eva P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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660 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Staunton, Virginia, United States
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 6, 2013

From the moment we walked in, Bill, the front desk clerk, made us feel welcome with sincerity. The staff at this hotel is excellent, overall, but Bill stands out for personable demeanor. As for the hotel itself, it was an indulgence like a piece of dark chocolate with wine. Plush furniture adorned our junior suite, and a king bed with adjustable firmness control made us feel like we were coming home. Toiletries were top notch: Neutrogena and Bath and Body. I enjoyed a soaking bath in a spotless tub. What a treat!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meghan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 2, 2013

To start don't ever stay at the Hampton inn in berryville they should just bulldoze that place down. See that review for a fun read. But thankfully Bill at the front desk of the garden inn saved our night and did everything and more for us. Best hotel in Winchester, breakfast is great, staff is great, rooms are great everything is excellent!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AFWXTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina
1 review
Reviewed January 2, 2013

My wife and I and our 2 infant children stopped here as it was a good halfway point between NC and NY. We will definitely be coming back. The staff made sure a crib was ready in the room and that our every need was met. I would like to see an expanded breakfast offering for the price.

Stayed December 2012, traveled with family
Helpful?
Thank critelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 1, 2013

We made this our stop again this year on our return from holiday travels. The room and amenities were fabulous (we managed to get in a swim, which was very nice - salt water pool instead of chlorine). Our breakfast was good, but the service was a little sub-par; I think they were just understaffed as the one woman working seem pleasant but simply couldn't keep up with everyone.

We have stayed here before and will likely stay again.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gtyree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1204, General Manager at Hilton Garden Inn Winchester, responded to this review, January 3, 2013
Thank you so much for taking the time to respond to your stay with us! I would like to apologize for your breakfast experience. We did not anticipate the large number of rooms we sold the night before, which stretched our breakfast staff a bit thin. I have made our F&B Manager aware of the situation, so that it won't be a problem in the future.

I am glad to hear you enjoyed your room and the hotel's amenities and hope you had a wonderful holiday with your family.

Thank you again for your response and we hope to see you again in the future!

Rick Ferree
General Manager
Hilton Garden Inn Winchester, VA
540-722-8881
Rick.Ferree@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
157 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed December 31, 2012

I stay here at least once a year as we travel to Pittsburgh to see the Steelers play. It's usually a great stay, but this one was ruined by the maid service that woke us up @ 8:15 trying to clean our room. She knocked, and my wife said we were sleeping, but she still attempted to come in. We got in late and were looking forward to a relaxing morning. Since we were only staying one night, I do not understand how / why they would even try to enter the room as we had not check out yet! After this - we heard her knocking and opening doors all the way down the hall, and heard other guests attempting to keep her from entering. This ruined this stay. I will have to consider staying elsewhere on our next trip if this is the way this hotel manages the cleaning staff. People who are traveling are usually very tired and look forward to a relaxing stay. I still rated this as average since we have stayed here before without incident.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Euell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paw Paw, West Virginia
Level Contributor
168 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed December 17, 2012

My wife and I decided to do a last minute get-a-way in Winchester. We got a suite at the Hilton Garden Inn, and were well satisfied with it. The breakfast in the morning was excellent. In the evening we had a few drinks at the bar and the bar tender was very knowledgeable and kept the conversation around the bar going. The one down point, is that being a Hilton Honors Gold member, my keys and reservation package is made up ahead of time. This they did, but neither key worked, and had to be recoded. Also the breakfast coupon was for one, despite the reservation being for two. Who ever put the package together was obviously not paying attention.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobRoy47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1204, General Manager at Hilton Garden Inn Winchester, responded to this review, December 19, 2012
Thank you so much for your response! I am glad to hear your weekend was a great one. I am also glad to see our front desk was able to respond to the issues you had and meet your expectations. If you feel we did not or would like to speak directly to me about anything, please do not hesitate to call or email.

Again, thank you very much for taking the time to let us know how we are doing.

Rick Ferree
General Manager
Hilton Garden Inn Winchester, VA
540-722-8881
Rick.Ferree@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Winchester

Property: Hilton Garden Inn Winchester
Address: 120 Wingate Dr, Winchester, VA 22601-4457
Phone Number:
Location: United States > Virginia > Winchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Winchester 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Hilton Garden Inn Winchester Hotel Winchester

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