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“Small Details Badly Let This Hotel Down”

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Red Roof Inn Winchester
Ranked #17 of 25 Hotels in Winchester
Middlesbrough, United Kingdom
Level 6 Contributor
160 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Small Details Badly Let This Hotel Down”
Reviewed September 2, 2012

Ironically, this was our most expensive hotel to date after over two weeks touring the USA, as it was Labour Day weekend and we could not use vouchers; so we booked this online through booking.com and it received favourable reviews. The receptionist was helpful and we went to our room, which was very big and seemed fine. But...

Red Roof claim they are curently undergoing "rededication" , as they quaintly put it and claim many amenities and services, which should be available at all their hotels like TV channels and deluxe continental breakfast. Ummmmm! The TV was old and we could only obtain a handful of channels; certainly none of the ones contained on Red Roof's flyer. The breakfast was poor with watered down coffee and juice, a toaster that did not work and one with handles missing making it difficult to operate. There was no fruit and all in all, it was well below what we expected.

The sink in our room took ages to empty. We had a ten second power cut, whilst we were sitting reading, having given up with the paucity of choice on the TV. The AC went off in the middle of the night. There were also holes in the blankets on the bed and the bench outside on the grass was broken; small details, which all added up to make this a very average stay indeed.

The one major plus, if you are a dog owners, is that dogs are allowed in the rooms.

  • Stayed September 2012, traveled as a couple
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Helpful?
Thank topfellman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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299 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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  • English first
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English first
Summerville, South Carolina
1 review
Reviewed August 9, 2012

Mold in ice bucket and on shower curtain. Informed mgt., they replaced the bucket and did nothing about the shower curtain until I protested a second time. Attempted to use iron and it fell apart in pieces. Had to wait until "breaks" were over to obtain a replacement, as well as an additional blanket. Mgt. did not seem to care in the least about customer service.

When I complained to Red Roof central office, I received a "form" letter apology from the Winchester location.

Room Tip: Stay at a different motel.
See more room tips
  • Stayed May 2012, traveled solo
    • Value
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    • Sleep Quality
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Helpful?
Thank Professor12Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy T, Manager at Red Roof Inn Winchester, responded to this review, August 27, 2012
Please accept my sincere apologies for the issues you had during your stay at our location. We have discussed the issues with our housekeeping staff as well as front desk associates. Appropriate actions will be taken to avoid future incidents like these in order to achieve better guest experience. We appreciate the feedback and hope to serve you better in near future.
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Travelers are raving about these Winchester hotels

maryland
Level 5 Contributor
78 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 8, 2012

One bed had dirty sheets on it, there was a used bar of soap in the shower, and there was lots of toothpaste "spray" around the mirror over the sink. The mattress was old and lumpy.

Red Roof Inns generally claim to be "pet friendly," and while they allowed me to stay with my working dog, I would not call this hotel "friendly" about having dogs stay there. Many signs and rules about dogs in the lobby, which I just find "off putting" and not the case in most other Red Roofs. Upon check-in I was also unpleasantly asked if I had a dog with me. Oddly (!) the only sign about being responsible for room damage appeared on the dog rules sign, I guess if humans cause the damage it's another story.

I am traveling to Winchester in two weeks and I have found another hotel.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ivysmomMaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cookeville, Tennessee
Level 4 Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 2, 2012

We stayed overnight at the Winchester Red Roof Inn on our way to Massachusetts in May. As we always experience with this chain, the room was clean and the decor was updated. But the beds need to be replaced! It's not a bad place, but please owners, when doing the update, please replace the old, worn-out beds! What you spend will be made up quickly by repeat business. We probably will stay elsewhere next time through.

  • Stayed May 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank cookevillegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy T, Manager at Red Roof Inn Winchester, responded to this review, August 27, 2012
We have discussed your comments with our team and want to let you know that we have started updating our bedding. We are very sorry in failing to make your stay comfortable. Please let us know in the future whenever you are travelling through Winchester VA and we would love to have to back. We will do our best to make your stay more comfortable and enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed May 22, 2012

We found two roaches in the first room we were given. A bit of a turnoff especially as first impression. We were given a new room with no issues. Customer service was good. Breakfast... nothing special. Very small selection to choose from.

  • Stayed April 2012, traveled on business
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Review collected in partnership with cheaprooms.com

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Coast, Florida
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 6, 2012

We stayed because of our pet, we were pleased the room was comfortable and clean.
Happy not to get a pet room as many of the motels give you (and they are usually not
pleasant and you have to pay a fee). The heater worked well and was fairly quiet.
The beds were firm, we did not have back aches in the morning.
We were in a room under the stair and did not have the noise one would expect
All in all it was a nice experience and the free breakfast was adequate to get one started.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pajoE96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy T, General Manager at Red Roof Inn Winchester, responded to this review, May 19, 2012
Thanks for your fantastic feedback on your stay with us. We really enjoy hearing from guest regarding their stay. We hope you give us another chance in the future to serve you. We will do our best to make your stay more enjoyable and comfortable.

Sincerely,
Judy Thompson.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Winchester

Property: Red Roof Inn Winchester
Address: 991 Millwood Pike, I-81 at Millwood Pike, exit #313/313-A, Winchester, VA 22602-4380
Phone Number:
Location: United States > Virginia > Winchester
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #17 of 25 Hotels in Winchester
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Winchester 2*
Number of rooms: 110
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Also Known As:
Red Roof Inn Winchester Hotel Winchester
Winchester Red Roof Inn

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