I really disliked this motel and I have to admit that this is the first time TripAdvisor reviews have failed me in quite a few years. But what really turned me off about this motel is the staff. Here's the story.
My wife is really particular about her pillows. Knowing that Motel 6 is no Ritz Carlton, she brought her goose down pillow with her. Next day, as soon as she realized that she forgot the pillow in the room at Motel 6, we called the motel to ask if the housekeeping found it. The person on the phone said he received no notes from the housekeeping about about a found pillow. He took our number and promised to call back after speaking with the head housekeeper. Needless to say, that he did not call me. I phoned the motel twice more over the next two days and spoke with two other people at the front desk, who took my phone number and promised to call me back. Of course, neither of them bothered to do so.
So, what's the take-home message of this story? Can I believe that the housekeeping mistook the pillow for the motel property? Hardly, because the pillow was a different size (king) and color (green), both of which are very different from what is used by the motel. Can I believe that the housekeepers decided to keep the pillow for themselves? Very much so, because the pillow was very nice, soft, and expensive. And what about the three members of the front desk staff who spoke with me and never called back? I guess, it's well above their pay grade to care about a situation like this. Why would they care about their guests if they are not going to come back? I do not think that any reasonable person who made a mistake of staying at this motel once would ever come back there again.
- Official Description (provided by the hotel):
- Motel 6 Winchester VA is located off of I-81 and Route 11. Restaurants are nearby. Renew Fitness Sportsplex is 2 miles and Shenandoah University is 4 miles away. Our modern rooms include micro-fridge units and free Wi-Fi. Truck parking is available. ... more less
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- Also Known As:
- Days Inn Winchester Hotel Winchester
- Winchester Days Inn