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Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway
Ranked #8 of 73 Hotels in Williamsburg
Certificate of Excellence
Reviewed March 27, 2014

We stayed the weekend of March 21st. Very convenient to Busch Garden and Colonial Williamsburg. Front desk staff were warm and welcoming all weekend. Hotel was immaculate. We received free upgrade to a suite, and it was very roomy for the 4 of us. The beds and pillows were comfortable. The shower had excellent water pressure and felt fabulous after a long day of walking. Everything felt clean and fresh. Kids really enjoyed indoor pool in the evening, and the gym was well-equipped. I did not hear noise from surrounding rooms or in the hallways, which was a plus. Would definitely recommend this hotel for families with kids.

  • Stayed: March 2014, traveled with family
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1  Thank RaleighNCMomToTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this reviewResponded March 31, 2014

Dear RaleighNCMom,

Thank you so much for telling us about your visit. We really appreciate all of your feedback about the hotel. We are so glad that you and your family stayed with us. We are glad tat we could accommodate you with an upgraded suite. Thank you so much for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway

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455 - 461 of 1,209 reviews

Reviewed March 27, 2014

This is an excellent Williamsburg location! We were right around the corner from the entrance to Williamsburg, very convenient. I can't say enough about the front desk at this location - the front desk service was very welcoming, efficient and helpful. When we walked back down to the lobby later in the evening, they had remembered our names and asked about our room, making sure everything was ok. Great Customer Service! The rooms themselves are very clean and set up nicely. We had a "living room" area with a couch, chair and 2nd TV. The bedroom area is a good size and the bed was comfy with a good mattress, pillows and linens. The bathroom is a nice size with everything you need. Being a Holiday Inn, not an Express, they didn't offer a free breakfast but the lobby has a choice of coffee or tea at no charge as well as a small store where you can purchase snack items and beverages. There is also a full service restaurant in the lobby. We ate breakfast there one morning and we were not too impressed. The service seemed a bit lacking and the food was not that exciting. There is a Denny's Restaurant right next door though and lots of Pancake Houses down the street. I would recommend this Holiday Inn without hesitation. Very nice!

  • Stayed: March 2014, traveled as a couple
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Thank lslsbl12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this reviewResponded April 7, 2014

Dear IsIsbl12,

Thank you for telling us about your visit with us. We really appreciate your review. Thank you for choosing us for your hotel needs. We will pass all of your feedback on to our staff. Thank you for also telling us your concerns about the hotel. We use guest feedback to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you for your time. We hope to see you again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg

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Reviewed March 19, 2014

We stayed for weekend of March 15 for Busch Garden opening. As excellent as last stay,
the hotel staff is extremely friendly. Warm greeting gifts. Free upgrade. Clean room.
Good breakfast (too bad it was not buffet). Love it! Will stay again. Many thanks to Dedria!
From: Hanna family

Room Tip: Very Friendly
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  • Stayed: March 2014, traveled with family
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1  Thank 2014xixihaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2014 via mobile

I was persuaded by the glowing reviews to stay here for 4 nights during our Spring Break trip to Williamsburg. It was certainly an adequate hotel as it was clean and the beds were comfortable. Also, the tv was large and offered many channels. We did have a few issues up front that were remedied quick enough. The first room we were assigned had a toilet that wasn't flushing. We were assigned the room next door and discovered the fridge made quite a racket and the safe wouldn't close. These issues were taken care of after we notified the front desk the next day. I was less impressed with the friendliness of the front desk staff. They weren't rude, just not friendly or welcoming.

Stayed: March 2014
2  Thank Schnoopy44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM515, General Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this reviewResponded March 24, 2014

Dear Schnoopy44,

Thank you for your review, We certainly appreciate your feedback and value you as a customer. I would like to personally apologize for the mishaps throughout your stay. It is inexcusable that your toilet was not functioning upon your arrival. Our management inspects every guest room prior to arrival, and I am very sorry that we missed the fine details. I understand your frustrations, as I would expect all items in my room to be in order when arriving. I am delighted that our staff was able to resolve your concerns in a timely manner.

Customer service is what we pride ourselves in. It is very disappointing that you did not receive a genuine experience that made you feel how much we truly value you as a customer. I have already shared your comments with our staff. We would never want our property or experience to be "adequate", we do strive for excellence and I am sorry we under-delivered. Your feedback will help us hone in on areas of opportunity to improve.

I hope that one day you will afford us a second chance. If I can be of any further assistance, please feel free to reach out to me personally. I thank you again for your patronage.

Sincerely,

Geoffrey Scheibel
General Manager
gscheibel@hmphotels.com

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Reviewed March 16, 2014

We stayed here for one night. The hotel is easy to access from the interstate and would be a choice location to stay at if you were in Williamsburg for vacation. This property is very clean and everyone working here was extremely friendly and helpful. We stayed in a suite. The room was very clean and comfortable. The living area had a microwave and refrigerator with a desk, sitting chair, fold out sofa and flat screen TV. The bathroom was in the middle and it was very modern and clean. The bedroom had two beds and the beds were very comfortable. We left early in the morning and ate breakfast at the hotel. It was really good. We would highly recommend this property.

  • Stayed: March 2014, traveled as a couple
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Thank dbae27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this reviewResponded April 7, 2014

Dear dbae27,

Thank you for telling us about your visit with us. We really appreciate all of your feedback.
Thank you for your recommendation of the hotel. We really appreciate that. We will pass these great comments on to our staff. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway

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Reviewed March 11, 2014

Chef Shaun Miller, came to the table to review our specific meal request. He was so kind and helpful and our meal was excellent. He is a real asset to Holiday Inn. The lovely woman who welcomed us and checked us in was an absolutely delight. She was so helpful. We will definitely stay at this Holiday Inn the next time we visit Williamsburg

  • Stayed: September 2013, traveled with friends
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1  Thank Bonnie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2014

I was very happy with my stay. It was close enough that the extra price for lodging inside Williamsburg would have not been worth it. A short drive up the road you're there in the park. The staff was very helpful with giving us tips on where to go and what to see. The hotel was nicely decorated. The rooms were spacious and very clean. The electric display do not disturb and service my room were a nice feature. If I were to visit this area again, I would most likely stay at this hotel. The restaurant in the hotel featured a free breakfast but you end up tipping and paying a little remainer of the bill as long as you keep around the $10 price per voucher. The restaurant was neat with tvs inside each booth but the food was average. Not sure if they have a breakfast buffet on certain days but during our stay we ordered from a menu. The beds were average to good and the bathroom was new and clean. The price was not bad at all but this was probably the winter rate (Bushgardens was not yet opened just colonial Williamsburg).

  • Stayed: March 2014, traveled as a couple
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2  Thank Nullion12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this reviewResponded March 17, 2014

Dear Nullion,

Thank you so much for your feedback about the hotel. We really appreciate all of your feedback. Thank you for your thoughts about the breakfast offered at the restaurant. We will make sure that we pass this along to the restaurant staff. We value all feedback, because it allows us to make changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope to see you again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway

Address: 515 Bypass Rd, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Williamsburg
#4 Romantic Hotel in Williamsburg
#5 Business Hotel in Williamsburg
Price Range: $82 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway 3*
Number of rooms: 96
Official Description (provided by the hotel):
Your Williamsburg Vacation Begins Here! Welcome to the Holiday Inn & Suites Gateway a full service hotel. Your Personal SpaceRelax in your elegant room featuring stylish decor and amenities, including a microwave, refrigerator, wired and wireless high-speed Internet access, dry bar, executive desk, HDTV, and the best night s sleep you've had in weeks. Our hotel offers a great combination of rooms and suites featuring our unique one and two bedroom suites. We have a heated indoor pool, whirlpool and fitness center all for your enjoyment. Bistro 515, our on-site restaurant, offers the best in casual dining. Ideal Williamsburg Location Holiday Inn Hotel & Suites Gateway is located off Interstate-64 exit 238 only minutes from Colonial Williamsburg, Busch Gardens, Water Country USA, Prime Outlets, Jamestown and Yorktown. We are also conveniently located for the following: the College of William & Mary, Sentara Williamsburg Regional Medical Center, and Delta-T. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites, Williamsburg-Historic Gateway
Holiday Inn Williamsburg
Williamsburg Holiday Inn

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