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“Jan is AWESOME!!!!!!!”

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Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway
Ranked #8 of 73 Hotels in Williamsburg
Certificate of Excellence
Reviewed July 14, 2013

Wow, what can I say other then awesome and amazing!!!! Booked a room at another hotel in Williamsburg but when we showed up after a six hour drive had turned into a 9 hour drive and it was disgusting. At this point the kids were cranky and I was in tears, I called the Holiday Inn and Jan answered.................she was able to get us an amazing room at an amazing price!!!!!!!! This hotel is fantastic, and Military friendly!!! What a turn around to an awful start to a weekend!!! Jan you are my hero!!!!! We will absolutely be back!!! Thank you for making such a difference!!!!!!

  • Stayed: July 2013
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1  Thank USCG-Family1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this reviewResponded July 21, 2013

Dear USCG-Family1,

Thank you for telling us about your stay. We appreciate all of your feedback. We are so glad that we could accommodate you and your family after such a long trip. We appreciate all of your feedback. We will pass it on to our staff. Thank you for staying with us. We hope that you will consider us again in the future.
Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Area

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557 - 563 of 1,209 reviews

Reviewed July 14, 2013

Rooms are large, modern and clean. The staff was great for the most part, one front desk staffer got a little "huffy" when we asked for help getting logged into the wifi.(and it turns out he had reversed the code to use today, and the one for the next day... His mistake). The only thing the room was lacking was a safe. In 2013, with people traveling with tablets, smart phones, kindles, etc... a safe should be standard issue. The restaurant leaves ALOT to be desired. Had the breakfast buffet a couple of times(wasn't good), we would have went elsewhere had we not paid in advance for the "meal package". One day the buffet was not open, the table service was worse. Two out of three things we ordered were not even available and what we did get was barely accepteble, yet the waitresses constantly remind you to remember them on trip advisor, so here's your rememberance.

  • Stayed: July 2013, traveled with family
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1  Thank GeorgeGalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this reviewResponded July 15, 2013

Dear GeorgeGalo,

Thank you for telling us about your stay with us. We appreciate all of your comments and concerns. Thank you for telling us your concerns about the staff and the restaurant. We are sorry that you were not satisfied. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway

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Reviewed July 14, 2013

If you are going to this area - this is the place to stay. Excellent service - especially from Jan who put our group together in large, clean rooms next to each other. Jan took the extra time to get us into a better set-up for 9 people than our original 3 different rooms reservations. Thanks for caring - it made the trip that much nicer. Rest of staff - from checking in, cleaning, to restrauant - wonderful. Could not have asked for better treatment. Thanks again.

Room Tip: Had never used suite, but with so many in our party - it worked out great. King size in one bedroom...
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  • Stayed: July 2013, traveled with family
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1  Thank DChristie01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this reviewResponded July 15, 2013

Dear DChristie01,

Thank you for telling us about your stay. We are so glad that we could accommodate you and your group. We are so glad that you all chose us for hotel needs. We strive as a hotel to provide a clean,safe, and comfortable place to stay. Thank you so much for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn hotel & Suites Williamsburg Historic Gateway

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Reviewed July 12, 2013

Manager was very helpful when we came back drenched from getting caught in the rain. She got us plastic bags so we could travel on our way with a drenched baby stroller. Couldn't have been more helpful. Staff was very good for the entire stay. Rooms were nice too. Everything you need.

  • Stayed: July 2013
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1  Thank GDS0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this reviewResponded July 15, 2013

Dear GDS0,

Thank you for telling us about you stay. We are so glad that you and your family enjoyed your stay together in Williamsburg. We are so glad that we could accommodate you. We will pass this feedback on to our staff.. Thank you for staying with us. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn & Suites Williamsburg Historic Gateway

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2013

The hotel was clean and the room was nice, but the bed was very hard and hurt my back. The worst experience, however, was in the restaurant. I read the menu and selected a grilled and glazed shrimp with cucumber slaw from the appetizer menu but when it arrived it was breaded and deep fried - not at all what was described on the menu. I told the bartender that this is not what I ordered and read the menu description to him. He asked me if I would like something else and I said "I don't know. Will it be prepared as it's described on the menu?" He told me to try the teriyaki chicken and guaranteed me that it is not breaded or deep fried. A few minutes later the chef came out to ask me if I wanted what I had originally ordered...and I read the menu to him and said "So you can prepare it exactly as it is described on the menu?" And he said "yes". I was thinking, well why on earth didn't you do that in the first place?!?! 10-20 minutes after this conversation another patron at the bar was served the breaded deep fried shrimp, which is NOT on the menu. IRRITATING!

  • Stayed: June 2013, traveled on business
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2  Thank RQ-Traveler12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this reviewResponded August 2, 2013

Dear HopMomma,

Thank you very much for taking the time to share your comments online. We strive to ensure all of our guests needs are met and we are pleased to know that the cleanliness of our hotel and the room you had were to your liking and contributed to making your stay that much more comfortable. Please accept our deepest apologies for the issues you had encountered with the bed and the food served. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve.

Once again many thanks for your feedback and we would welcome the opportunity to serve you again.

Sincerely,

Karen C
Case Manager
IHGCare

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Reviewed July 9, 2013

Hotel was in a great location with respect to Colonial Williamsburg and we had a big beautiful suite. Outside pool and deck for laying out and relaxing was nice too. Reward members got coupon for free app in restaurant and personal note from Manager. Would definitely recommend.

  • Stayed: July 2013, traveled with family
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2  Thank clayandkelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this reviewResponded July 15, 2013

Dear clayandkelly,

Thank you for telling us about your stay with us. We really appreciate all of your feedback. Thank you for telling us about your suite. We hope that you and your family enjoyed your time in Williamsburg. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway

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Reviewed July 9, 2013

Returned to Williamsburg for a romantic anniversary weekend and stayed at the Holiday Inn on Bypass Road again. As usual our king room suite was perfect! Flat screen tv's in both the sitting area and the bedroom, lovely bathroom with Bath & Body Works soaps, shampoo and lotion. We enjoyed a drink in the restaurant--service was great. This Holiday Inn is close to the historic area, shopping and many fine restaurants and attractions--we will definitely stay there again!

Room Tip: I always ask for a room on the 2nd floor or higher and not near the ice room or elevator.
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  • Stayed: June 2013, traveled as a couple
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1  Thank Labassist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this reviewResponded July 15, 2013

Dear Labassit,

Thank you for telling us about your stay with us. We hope that you enjoyed your romantic weekend. We are so glad that you enjoyed the amenities that we have to offer. We will pass your feedback on to our staff. We are so glad that we could accommodate you. Thank you so much for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway

Address: 515 Bypass Rd, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Williamsburg
#4 Romantic Hotel in Williamsburg
#5 Business Hotel in Williamsburg
Price Range: $82 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway 3*
Number of rooms: 96
Official Description (provided by the hotel):
Your Williamsburg Vacation Begins Here! Welcome to the Holiday Inn & Suites Gateway a full service hotel. Your Personal SpaceRelax in your elegant room featuring stylish decor and amenities, including a microwave, refrigerator, wired and wireless high-speed Internet access, dry bar, executive desk, HDTV, and the best night s sleep you've had in weeks. Our hotel offers a great combination of rooms and suites featuring our unique one and two bedroom suites. We have a heated indoor pool, whirlpool and fitness center all for your enjoyment. Bistro 515, our on-site restaurant, offers the best in casual dining. Ideal Williamsburg Location Holiday Inn Hotel & Suites Gateway is located off Interstate-64 exit 238 only minutes from Colonial Williamsburg, Busch Gardens, Water Country USA, Prime Outlets, Jamestown and Yorktown. We are also conveniently located for the following: the College of William & Mary, Sentara Williamsburg Regional Medical Center, and Delta-T. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites, Williamsburg-Historic Gateway
Holiday Inn Williamsburg
Williamsburg Holiday Inn

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