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“Christmas in Williamsburg”

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Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway
Ranked #6 of 73 Hotels in Williamsburg
Certificate of Excellence
Winston Salem, North Carolina
Level 4 Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Christmas in Williamsburg”
Reviewed December 19, 2012

We stayed for 3 nights in December. The hotel was very clean and the service can't be beat. We were upgraded to a suite as a priority club member . When we got into the room the bathroom door would hardly open due to it hitting on the tile and there were a couple other small issues. I told the front desk manager and it was fixed the next day. They even gave us breakfast vouchers as an appology for the problems we encountered. I will say we were not pleased with the restaurant food as it was very greasy . We chose to eat elsewhere the next 2 days. The hotel staff went out of their way to make sure we had a good stay .

  • Stayed December 2012, traveled as a couple
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Helpful?
1 Thank Delighted053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 26, 2012
Dear Delighted053,

Thank you for telling us about your stay with us. We are so glad that we could upgrade you to one of our great suites. Thank you for telling us your concerns about the restaurant. We will pass those comments on to them. We are sorry for any inconvenience that you were caused. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We hope you will visit with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (183)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Fredericksburg, Virginia
Level 5 Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 18, 2012

We stay here when visiting Busch Gardens. The staff here are so warm and welcoming. I also appreciate the cleanliness of the room and comfortable bed since I am very picky about those two items. Their buffet breakfast has so many items to choose from. This trip I couldn't even think of a suggestion as to how they could improve my stay!

  • Stayed December 2012, traveled with family
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Helpful?
1 Thank 1MilitaryMomof2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 26, 2012
Dear 1MilitaryMomof2,

Thank you for telling us about your stay with family. We apprecaite all of your comments. We will pass them on to our staff, they always appreciate hearing when they are doing a good job. Thank you for your feedback. We value all guest feedback. We hope you enjoyed your time in Williamsburg. Thank you so much for your time. We hope you will visit us again in the future.

Sincerelym
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
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Toano, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 10, 2012

Jan was the best! She checked us in and was very nice. The hotel is beautiful and extremely clean. I had looked at another hotel in the area first and it was nasty. We live in town but came to stay so we could go out to eat and have a few drinks. Will be doing it again soon! :)

  • Stayed December 2012, traveled as a couple
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Helpful?
1 Thank Janine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 26, 2012
Dear Janine E,

Thank you for telling us about your little getaway. We appreciate all of your comments. We will pass them on to our staff. They always appreciate hearing when they are doing a good job. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Your feedback helps us provide that. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williasmburg Historic Gateway
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Bristow
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 10, 2012

I went to Williamsburg on the weekend of December the 8th, 2012 with my 3 children to attend Christmastown. Unfortunately, despite having paid for $140 in tickets, Busch Gardens did not let me in the park due to "full capacity". The hotel staff at the Holiday Inn was very compassionate about this situation. Especially Josh the Bartender. He knew that this had turned out to be a terrible experience for my family, and he went out of his way to do what he could do to make the rest of our stay in Williamsburg better. He provided excellent service in the dining facility, which included generous discounts on the meal. I don't think I have ever had such terrific service with someone in the hospitality industry as I did with this individual. Very impressive and he deserves a promotion.

  • Stayed December 2012, traveled with family
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Helpful?
2 Thank Leo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 26, 2012
Dear Leo P,

Thank you so much for telling us about your stay. We are so sorry for the experience that you had with Busch Gardens. We hope that we did what we could do to help you make the experience in Williamsburg better. We will pass your comments about our staff member Josh. He will really enjoy hearing those comments. We strive to make everyone's experience a good one. Thank you so much for your feedback.. We hope you will consider us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 9, 2012

My husband and I along with our two adult children recently traveled to Williamsburg for a family funeral and stayed at this Holiday Inn. After a long and grueling 7.5 hour ride we entered the hotel to register and was pleasantly greeted by the desk attendant named David. David was very helpful as we registered and extremely attentive to my husband's request for a quiet room. He exceeded our expectations and made for a very comfortable stay. After registering and getting settled in our room we went to the lounge to have a drink before meeting our extended family for dinner. There we met Josh the bartender who very knowledgeable and pleasant. He helped us to unwind from a difficult day and again exceeded our expectations. The follow evening as we had a cocktail before dinner he was genuinely interested how our day went knowing the circumstances for our visit to Williamsburg. Every staff member we met from room attendant, waitress, house keeper, bartender to desk clerk was wonderful. The hotel was extremely clean and decorated beautifully for the holidays. We know we will stay at this hotel the next time we visit Williamsburg. Thank you for a wonderful stay!

Room Tip: The suites were spacious, an excellent choice for a family stay.
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  • Stayed December 2012, traveled with family
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Helpful?
2 Thank Getawayguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 26, 2012
Dear Getawayguru,

Thank you for telling us about your experience at our hotel. We are very sorry for the circumstances that brought you to Williamsburg. We are glad that we could accommodate you during this difficult time. Thank you so much for telling us about your experience with our staff members. We will gladly pass those comments on to them. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 6 Contributor
243 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed December 9, 2012 via mobile

We stayed therefore years ago and came back again. It isn't showing its age yet. The halls were clean and bright. The room was fine with extra pillows on the bed. I just live having extra pillows. The staff was very friendly and helpful.

  • Stayed December 2012
    • Value
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Helpful?
1 Thank cwgreene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 26, 2012
Dear cwgreene,

Thank you for telling us about your stay with us.. We appreciate all of your feedback regarding your stay. We are so glad that we could accommodate you. We value all guest feedback.. We will pass it on to our staff. They always appreciate hearing when they are doing a good job. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
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Dover, Delaware
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 8, 2012

We enjoyed our 2 day stay at this hotel. Room was clean, large and modern. We were given 2 $10 vouchers per day for breakfast in the restaurant and it was very good! Basically, we had a cooked to order breakfast for free!
Since we visit Williamsburg at least once, sometimes 2xs a year, we have stayed at numerous hotels over the years. We would definitely stay here. The walk in shower, staff, food and cleanliness will make us return. We look forward to visiting again!
dcruisers

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dcruisers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 26, 2012
Dear dcruisers,

Thank you for telling us about your stay wtih us. We appreciate all of your comments about the hotel. We are so glad that we could accommodate you. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We are so glad that you enjoyed your breakfast. We will gladly share these comments with our staff. Thank you so much for your time. We hope you will consider us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway

Property: Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway
Address: 515 Bypass Rd, Williamsburg, VA 23185-2926
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Williamsburg
#4 Romantic Hotel in Williamsburg
#5 Business Hotel in Williamsburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway 3*
Number of rooms: 96
Official Description (provided by the hotel):
Your Williamsburg Vacation Begins Here! Take a Virtual Tour of the hotel.Welcome to the Holiday Inn & Suites Gateway a new full service hotel. You ll find comfort and modern luxury at the most convenient location in Williamsburg. Contemporary hospitality and Williamsburg excitement are waiting for you. Your Personal SpaceRelax in your elegant room featuring stylish décor and amenities, including a microwave, refrigerator, wired and wireless high-speed Internet access, dry bar, executive desk, HDTV, and the best night s sleep you ve had in weeks. Our new hotel offers a great combination of rooms and suites featuring our unique one and two bedroom suites. We have a heated indoor pool, whirlpool and fitness center all for your enjoyment. Bistro 515, our on-site restaurant, offers the best in casual dining. Ideal Williamsburg Location Holiday Inn Hotel & Suites Gateway is located off Interstate-64 exit 238 only minutes from Colonial Williamsburg, Busch Gardens, Water Country USA, Prime Outlets, Jamestown and Yorktown. We are also conveniently located for the following: the College of William & Mary, Sentara Williamsburg Regional Medical Center, and Delta-T. This is a 100% smoke free hotel - all guestrooms and public areas. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites, Williamsburg-Historic Gateway
Holiday Inn Williamsburg
Williamsburg Holiday Inn

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