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Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway
Ranked #5 of 79 Hotels in Williamsburg
Certificate of Excellence
Bristow
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Josh The Bartender”
5 of 5 stars Reviewed December 10, 2012

I went to Williamsburg on the weekend of December the 8th, 2012 with my 3 children to attend Christmastown. Unfortunately, despite having paid for $140 in tickets, Busch Gardens did not let me in the park due to "full capacity". The hotel staff at the Holiday Inn was very compassionate about this situation. Especially Josh the Bartender. He knew that this had turned out to be a terrible experience for my family, and he went out of his way to do what he could do to make the rest of our stay in Williamsburg better. He provided excellent service in the dining facility, which included generous discounts on the meal. I don't think I have ever had such terrific service with someone in the hospitality industry as I did with this individual. Very impressive and he deserves a promotion.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Leo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 26, 2012
Dear Leo P,

Thank you so much for telling us about your stay. We are so sorry for the experience that you had with Busch Gardens. We hope that we did what we could do to help you make the experience in Williamsburg better. We will pass your comments about our staff member Josh. He will really enjoy hearing those comments. We strive to make everyone's experience a good one. Thank you so much for your feedback.. We hope you will consider us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,132 reviews from our community

Traveler rating
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    303
    85
    18
    14
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
New Jersey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 9, 2012

My husband and I along with our two adult children recently traveled to Williamsburg for a family funeral and stayed at this Holiday Inn. After a long and grueling 7.5 hour ride we entered the hotel to register and was pleasantly greeted by the desk attendant named David. David was very helpful as we registered and extremely attentive to my husband's request for a quiet room. He exceeded our expectations and made for a very comfortable stay. After registering and getting settled in our room we went to the lounge to have a drink before meeting our extended family for dinner. There we met Josh the bartender who very knowledgeable and pleasant. He helped us to unwind from a difficult day and again exceeded our expectations. The follow evening as we had a cocktail before dinner he was genuinely interested how our day went knowing the circumstances for our visit to Williamsburg. Every staff member we met from room attendant, waitress, house keeper, bartender to desk clerk was wonderful. The hotel was extremely clean and decorated beautifully for the holidays. We know we will stay at this hotel the next time we visit Williamsburg. Thank you for a wonderful stay!

Room Tip: The suites were spacious, an excellent choice for a family stay.
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Getawayguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 26, 2012
Dear Getawayguru,

Thank you for telling us about your experience at our hotel. We are very sorry for the circumstances that brought you to Williamsburg. We are glad that we could accommodate you during this difficult time. Thank you so much for telling us about your experience with our staff members. We will gladly pass those comments on to them. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
234 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 stars Reviewed December 9, 2012 via mobile

We stayed therefore years ago and came back again. It isn't showing its age yet. The halls were clean and bright. The room was fine with extra pillows on the bed. I just live having extra pillows. The staff was very friendly and helpful.

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank cwgreene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 26, 2012
Dear cwgreene,

Thank you for telling us about your stay with us.. We appreciate all of your feedback regarding your stay. We are so glad that we could accommodate you. We value all guest feedback.. We will pass it on to our staff. They always appreciate hearing when they are doing a good job. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dover, Delaware
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 8, 2012

We enjoyed our 2 day stay at this hotel. Room was clean, large and modern. We were given 2 $10 vouchers per day for breakfast in the restaurant and it was very good! Basically, we had a cooked to order breakfast for free!
Since we visit Williamsburg at least once, sometimes 2xs a year, we have stayed at numerous hotels over the years. We would definitely stay here. The walk in shower, staff, food and cleanliness will make us return. We look forward to visiting again!
dcruisers

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank dcruisers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 26, 2012
Dear dcruisers,

Thank you for telling us about your stay wtih us. We appreciate all of your comments about the hotel. We are so glad that we could accommodate you. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We are so glad that you enjoyed your breakfast. We will gladly share these comments with our staff. Thank you so much for your time. We hope you will consider us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hunt Valley, Maryland, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 6, 2012

Worry free hotel from the time I booked the reservation until we left. I would personally like to thank Jan (one of the hotel managers) for all her help with the booking of the room to her advise on the cities attractions. Jan always seem to be there when we needed her, which was not much except to ask questions.

Then there was Josh the bartender, one of the nicest guys you could meet. He was very polite and made our late night visit to his bar a joy after a long day of site seeing.

Overall this is one of the best Holiday Inn's I have ever visited. Highly recommended.

Jeff (GM) thank you and your wonderful team for a Great stay.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 26, 2012
Dear Ron B,

Thank you for telling about your stay. We appreciate all of your comments about the hotel and our staff. We strive as hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for staying with us. We are so glad that we could accommodate you. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 5, 2012

This hotel is very clean. The bed was supremely comfortable and my husband loved the flat-screen TV. One of the ways we rate hotels is by the shower. The shower was full-force and plenty of hot water. I didn't want to get out! We will stay here again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 6, 2012
Dear Mary L,

Thank you for telling us about your stay with us. We appreciate all of your comments about the hotel. We will pass them on to our staff. We are so glad that we could accommodate you and your husband. Thank you for staying with us. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn & Suites Williamsburg Historic Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 2, 2012

My family & I have stayed here at least 8 times since this hotel has opened.

The rooms are spacious, very well kept, and the staff and services are EXCELLENT!

-Jan runs the front desk, and she is a lovely person with a GREAT sense of humor. It is evident that she is eager to make you feel at home as soon as you arrive.

-Kirk runs a very tight ship with the housekeeping staff, he is congenial, and extrememly accomodating with any special requests you may have.

-Josh is primarily a bartender, and doubles as a server in the restaurant. He serves great mixed dinks, and lively conversation; he truly helped make our stay a pleasant one.

-Last but not least, it is very unusual for a hotel staff, with such a huge volume of turnover to remember its past guests. I was very pleasantly suprised that Chef Shaun recognized me right away, and took very good care of all of us. We certainly enjoyed our meals at Bistro 515, if you're staying here, and you want a relaxing night with a great bar and good food you should have dinner there!

We have already booked a room for the week after Christmas, and can't wait to see this hard working team again. Thank you for a wonderful stay!

V/r
John & Nicole Kaelin (and family)

Room Tip: Although all of the rooms are great, if you have a choice between room locations/floors when you arr...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 6, 2012
Dear John K,

Thank you for telling us about your stay with us. We appreciate all of your comments about the hotel. Thank you for your thoughts about our staff. We will make sure we pass those comments are passed on to them. They always appreciate hearing when they are doing a good job. We appreciate all of our return guests. We appreciate your loyalty. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope to see you again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway

Property: Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway
Address: 515 Bypass Rd, Williamsburg, VA 23185-2926
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Williamsburg
#4 Romantic Hotel in Williamsburg
#5 Business Hotel in Williamsburg
#7 Best Value Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway 3*
Number of rooms: 96
Official Description (provided by the hotel):
Your Williamsburg Vacation Begins Here! Take a Virtual Tour of the hotel.Welcome to the Holiday Inn & Suites Gateway a new full service hotel. You ll find comfort and modern luxury at the most convenient location in Williamsburg. Contemporary hospitality and Williamsburg excitement are waiting for you. Your Personal SpaceRelax in your elegant room featuring stylish décor and amenities, including a microwave, refrigerator, wired and wireless high-speed Internet access, dry bar, executive desk, HDTV, and the best night s sleep you ve had in weeks. Our new hotel offers a great combination of rooms and suites featuring our unique one and two bedroom suites. We have a heated indoor pool, whirlpool and fitness center all for your enjoyment. Bistro 515, our on-site restaurant, offers the best in casual dining. Ideal Williamsburg Location Holiday Inn Hotel & Suites Gateway is located off Interstate-64 exit 238 only minutes from Colonial Williamsburg, Busch Gardens, Water Country USA, Prime Outlets, Jamestown and Yorktown. We are also conveniently located for the following: the College of William & Mary, Sentara Williamsburg Regional Medical Center, and Delta-T. This is a 100% smoke free hotel - all guestrooms and public areas. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites, Williamsburg-Historic Gateway
Holiday Inn Williamsburg
Williamsburg Holiday Inn

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