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Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway
Ranked #11 of 73 Hotels in Williamsburg
Certificate of Excellence
Reviewed October 30, 2012 via mobile

Stayed in a suite for 3 days this past weekend with my wife and daughter. Booked based on other positive reviews. Overall, I think those reviews were a little too positive. Service was pretty average, nice enough. Room had issues. Wallpaper in bathroom had been cut and then glued back -- why not just replace it? Bath towels were very warn with threads coming undone at corners -- not just one, but several over three days. One towel even had stain on it. All signs that this hotel is not making necessary investments to stay fresh -- so caution ahead. A/C was a problem too. Vent blows right on bed and thermostat was not accurate -- overall, we could live with it but irritating. Guest before us has shut the vent off, so they were having the same issue as us. Breakfast was below average and I suggest going to Cracker Barrell a block away instead. Finally, I realized after express checkout that my Holiday Inn reservation rate was not honored by hotel -- over charged by $40 for entire stay. The hotel fixed it quickly when I called back but not clear why their own reservation system got it wrong. Would I stay here again? Maybe if the rate was a bargain. Otherwise, I suggest looking around for many other options I the area.

  • Stayed: October 2012
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2  Thank Mike_ATL100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM515, General Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this reviewResponded November 16, 2012

Dear_ATL100,

Thank you for choosing our hotel for your accommodations. I am sorry that we did not live up to the expectations of previous reviews. It is truly our goal to make your stay as positive and memorable as possible. It is unfortunate that we did not deliver that experience for you and your family, and I apologize for that. I have noted your concerns about the towels and discussed these matters with our housekeeping managers. We try our best to manage our linens and ensure they are all in excellent condition, but we clearly had some slip through the cracks. We will address this immediately. I have also shared your comments about the restaurant with our F&B team and the ventilation to our engineering team.

It is my commitment to you that we can live up to our reviews and perhaps sway your opinion that we are overrated. We do take full responsibility for each of our guests and we understand that we let you down. Please allow us another chance as we would like nothing more than to regain your confidence in our property. Please reach out to me at your convenience as I would also like to discuss your experience personally, if you should have the time.

Yours in Hospitality,

Geoffrey Scheibel
General Manager
gscheibel@hmphotels.com
(757) 229-9990

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697 - 703 of 1,209 reviews

Reviewed October 28, 2012

Good hotel, in a fair location, everything new an clean feeling. Nice big room. Breakfast is not included in the room price so I paid extra. Weekdays are table service off a menu. You get a $10 voucher which won't even cover a waffle, coffee and an orange juice, service is slow if you just want to grab a bite and run. Weekend is a buffet and was fine. If you book a standard room, it's two queens only, no King option.

  • Stayed: October 2012, traveled as a couple
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2  Thank CheeseXL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this reviewResponded October 30, 2012

Dear Mike W,

Thank you for telling us about your stay with us. We appreciate your feedback regarding the breakfast We are currently looking into this situation. We appreciate guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway

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Reviewed October 28, 2012

Hoiday Inn and Suites was a wonderful experience. The staff went out of their way to be friendly and helpful. The location is a great one for visiting Williamsburg. It's just about 1 to 1.5 miles to Colonial Williamsburg and about 8 miles to Jamestown. Several restaurants within walking distance of the hotel. I travel 3-4 times per year and I have to say, the employees of Holiday Inn and Suites at this location were the BEST!

  • Stayed: October 2012, traveled with friends
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2  Thank Diane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this reviewResponded October 30, 2012

Dear Diane F,

Thank you for telling us about your stay with us. We appreciate all of your comments about the hotel. We appreciate all of your comments. We will pass them on to our staff. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We are so glad that you stayed with us, and that we could accommodate you. Thank you for your time. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway

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Reviewed October 26, 2012

The Williamsburg Gateway Holiday Inn was great. We could not have asked for better service. They were so kind and helpful to me. I had to have a scooter chair delivered early before we arrived. The staff took care of everything and it was waiting for me when I arrived. Everybody was friendly and gracious. The rooms were clean and they were cleaned at our personal convenience which I really appreciated. The breakfast was delicious and there were many choices. I could not find one thing that was wrong with this hotel. Thank you for your excellent service and accommodations. We will certainly book here again.

  • Stayed: October 2012, traveled as a couple
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1  Thank GRITS201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this reviewResponded October 30, 2012

Dear Grits201,

Thank you for taking the time to tell us about your stay . We appreciate all of your comments. We were more than happy to help you out with the the scooter. Our guests, and their needs are very important to us. We are so glad that you stayed with us. We will pass these comments on to our staff. They always appreciate hearing when they are doing a good job. Thank you for your time. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg-Historic Gateway

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Reviewed October 25, 2012

After leaving Philadelphia on a business trip, we decided to visit historic Williamsburg in Virginia. We reviewed trip advisor before booking a room and determined the reviews of this Holiday Inn fit our needs. This is a newer facility and not a Holiday Inn Express. The rooms were clean and the beds comfortable. The location was central to all the sites we took in during our 2 day stay. The staff is very professional and were eager to assist us in navigating our way around the Williamsburg area. If in the Williamsburg locale, we would recommend this Holiday Inn.

  • Stayed: October 2012, traveled as a couple
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1  Thank RtripKearney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this reviewResponded October 26, 2012

Dear RtripKearney,

Thank you for telling us about your stay with us. We appreciate all of your comments about your stay. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway

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Reviewed October 21, 2012

We have a student at W&M so have been looking for a good priced hotel near campus that provides a comfortable stay. This Holiday Inn met that criteria. It did not exceed any expectations but was definitely a nice choice for a weekend to visit our daughter. We will stay again, especially since the friendly manager mentioned that they are working on a special rate for W&M parents.

Stayed: September 2012, traveled with family
1  Thank mshtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this reviewResponded October 24, 2012

Dear mshtx,

Thank you for telling us about your stay with us. We appreciate all your comments about the hotel. We are so glad that we could accommodate you during your W&M visit. We strive as hotel to provide a clean, safe, and comfortable place to stay. We hope you will choose us for your future visits to the campus.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg-Historic Gateway

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Reviewed October 20, 2012

I attended a seminare at the hotel from October 4 - 8, 2012. The accomodations and room service were great. In aprticular, I wish to comment on the wonderful service provided by Josh and Ciel in the bar and restaurant. Both of them offered friendly and efficient service. They made a diffenrence in my stay in the hotel.

Room Tip: not necessary
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  • Stayed: October 2012, traveled on business
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1  Thank Janne O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this reviewResponded October 24, 2012

Dear Janne O,

Thank you for telling us about your stay with us. We are so glad that we could accommodate you during your business trip. We strive as hotel to provide a clean, safe, and comfortable place to stay. We will pass all of your comments about the staff on to them. They always appreciate hearing when they are doing a good job. Thank you so much for your time. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway

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Additional Information about Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway

Address: 515 Bypass Rd, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Williamsburg
#4 Romantic Hotel in Williamsburg
#5 Business Hotel in Williamsburg
Price Range: $82 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway 3*
Number of rooms: 96
Official Description (provided by the hotel):
Your Williamsburg Vacation Begins Here! Welcome to the Holiday Inn & Suites Gateway a full service hotel. Your Personal SpaceRelax in your elegant room featuring stylish decor and amenities, including a microwave, refrigerator, wired and wireless high-speed Internet access, dry bar, executive desk, HDTV, and the best night s sleep you've had in weeks. Our hotel offers a great combination of rooms and suites featuring our unique one and two bedroom suites. We have a heated indoor pool, whirlpool and fitness center all for your enjoyment. Bistro 515, our on-site restaurant, offers the best in casual dining. Ideal Williamsburg Location Holiday Inn Hotel & Suites Gateway is located off Interstate-64 exit 238 only minutes from Colonial Williamsburg, Busch Gardens, Water Country USA, Prime Outlets, Jamestown and Yorktown. We are also conveniently located for the following: the College of William & Mary, Sentara Williamsburg Regional Medical Center, and Delta-T. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites, Williamsburg-Historic Gateway
Holiday Inn Williamsburg
Williamsburg Holiday Inn

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