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“EXCELLENT CUSTOMER SERVICE THAT EXCEEDED MY EXPECTATIONS” 5 of 5 bubbles
Review of Hampton Inn & Suites Williamsburg Historic District

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Hampton Inn & Suites Williamsburg Historic District
Ranked #9 of 76 Hotels in Williamsburg
Certificate of Excellence
Tallahassee, Florida
Level Contributor
108 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“EXCELLENT CUSTOMER SERVICE THAT EXCEEDED MY EXPECTATIONS”
5 of 5 bubbles Reviewed April 19, 2013

This was our second stay at this hotel just outside the Historic District. We like this hotel and its location to the Historic District and local restaurants. The main focus of this review is to recognize the outstanding customer service of a very special young man, Jordan Calfee, who could well teach some other hotel staff the proper way to treat their customers. I made reservations some time back for a double-queen room, first floor near the lobby, and only on 1st or 2nd floor. We arrived in our room and began checking the room to make sure everything was in working order but, unfortunately, the fridge would not cool and the A/C would not cool the room enough, so I called Jordan who came down to our room within minutes and checked these two items. He said he would see what he could do to fix the problem and returned asking me if I would like to look at another room in which the A/C and fridge appeared to work fine. I followed Jordan down the hall to another room and to my surprise it was a double-queen suite -- how sweet!! It was so spacious and had a sitting room with an excellent A/C and working fridge. He had upgraded us to a much nicer room (Room 119) at no extra charge. There was also an incident where one of the hotel guests (a child) had an accident on the carpet. I notified Jordan and he personally cleaned up the mess within just a few minutes. Our trip to Williamsburg was an educational grip for our grandson and we all had a wonderful time. Our visit was enhanced by our nice accommodations at this Hampton Inn & Suites. I recommend this hotel and will definitely stay here again should we return to Williamsburg. As a side note - and I will review some restaurants we dined at over a 3-day period, one of those being "Food For Thought Cafe" and found it to be a very nice place with personable waiters and waitresses, and of course wonderful food. Be sure to visit the home of Jefferson Davis, "Monticello," which is a short distance from Williamsburg in Charlottesville, VA.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Johnnie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,294 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (165)
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English first
Phoenix, Arizona
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed April 19, 2013

Stayed here for three nights. Overall it was a clean and comfortable hotel. Staff was very friendly. We typically stay at Hampton Inns and this was pretty much what we have come to expect and appreciate. Breakfasts were plentiful and tasty. Coffee available all day. Lots of parking in a great area away from all of the commotion of the bypass road area. Only a couple of issues.. there is an indoor pool here and you smell it as soon as you enter, not a big deal. There was a gross dried smear on the stainless steel in one of the elevators that was there all three nights. I didn't say anything about it because I wanted to see if housekeeping or someone of the staff would address it, no one did. Mgmt needs to encourage anyone on staff to take care of stuff like that. Lastly, there is a Motel next door and one night some of the patrons were a little rowdy. With all that said, I would stay here again. I liked it.

Room Tip: Request a room on the side of the hotel away from the motel/parking lot.
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  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Travel2011Lover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Myrtle Beach, South Carolina
Level Contributor
231 reviews
159 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
5 of 5 bubbles Reviewed April 18, 2013

Greeted and assisted by Jordan at the front desk. He was very explanatory and invited us to
enjoy the hot chocolate or coffee. Room was a king with sofa and a good TV. Spacious.
Nice bathroom setup. Second sink with the wet bar. Found the forth floor to be quiet. Attractive breakfast room with good selections in the morning.

Lots of local information in the lobby areas including a sheet with five restaurants. We definitely
enjoyed the two that we tried: the Whaling Company and Food for Thought.

Location is somewhat forest-like. All in all, an enjoyable two night stay.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rt66tbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Pennsylvania
1 review
4 of 5 bubbles Reviewed April 17, 2013

Friendly and helpful staff! It is very close to Colonial Williamsburg, we only had a 5 minute drive to get to the visitor center. The room was clean and internet fast. The bed was very comfortable with a nice choice of pillow type. The pool area was nice with a small jacuzzi area. Great breakfast with lots of choices. The breakfast staff was amazing! The only con was a noisy low quality hotel next door to the Hampton Inn.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SnickerdoodleJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level Contributor
53 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed April 16, 2013

Stayed here for one night. The hotel itself is kind of away from things in Williamsburg (restaurants, shopping) but all of that is within a 10 minute drive. The hotel itself was very clean and the staff were friendly and helpful. The free breakfast was well stocked. The air conditioning in my room, 324, did not seem to be functioning properly. I had the temperature set at 72, but it was rather warm. Also, you can hear anyone out in the hallway and definitely hear the doors closing from other rooms. Once that quieted down, I got a good night's sleep. It is close to Busch Gardens as well (15 minute drive). Would recommend this hotel if you want one that's out of the way from the restaurants and shopping. If that's what you are visiting for though, I would recommend one closer to where the action is.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Itsjustme47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed April 13, 2013

Very close to Williamsburg and other area attractions. This property gets a lot of heavy use and is often very full so it is less attractive and not quite up to the standard I've found with other Hamptonn Inns. I've stayed there twice now though so if you are going for proximity to Williamsburg with a chain hotel its worth considering. The staff was friendly and helpful despite the crowds especially in the breakfast service area.

  • Stayed March 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Hrnblwr88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skillman, New Jersey
Level Contributor
88 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed April 8, 2013 via mobile

We stayed here one weekend for a mini bike and tour weekend. We had a king studio. Here are the hotel pros: easy biking distance to Colonial Parkway; clean room; comfortable bed; nice staff. Here are the hotel cons; surrounded by low-end hotels with noisy patrons in the one next door; pretty bad, limited hot food for breakfast; lots of kids; yelling in the halls and thin walls between rooms; and pretty high price given the time of year and the negative factors. I would try another hotel if I came back to Williamsburg.

  • Stayed April 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Debbie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Williamsburg Historic District

Property: Hampton Inn & Suites Williamsburg Historic District
Address: 911 Capitol Landing Road, Williamsburg, VA 23185-4349
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Williamsburg
#4 Family Hotel in Williamsburg
#6 Romantic Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Williamsburg Historic District 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
This spacious two queen bedroom studio suite includes all modern amenities including lap desk, iron/board, coffee maker, safe, kitchen area, sofa pull out and cloud nine bedding. ... more   less 
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Also Known As:
Hampton Inn And Suites Williamsburg Historic District
Hampton Inn & Suites Williamsburg Historic District Hotel Williamsburg
Hampton Inn Williamsburg
Williamsburg Hampton Inn

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