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“Improvements being made!” 4 of 5 bubbles
Review of Holiday Inn Club Vacations Williamsburg Resort

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Holiday Inn Club Vacations Williamsburg Resort
Ranked #23 of 79 Hotels in Williamsburg
Certificate of Excellence
Lincoln, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Improvements being made!”
4 of 5 bubbles Reviewed May 30, 2014 via mobile

I am giving this review 4 stars mainly due to the staff. We were given a room in a brand new unit that had just opened. They had several issues with the water during our stay. We were moved to another room after several days of little to no hot water. While that was frustrating, I do think they are working out the issues of taking over ownership and improving the rooms and property. Again, I could easily have given 1 star and many complaints, but the staff took care of us and that's all we could really ask given the circumstances. I would come back as the rooms are nice, clean and have full kitchens. The property was adding many amenities this coming year that should be great for families.

Stayed April 2014, traveled with family
Helpful?
3 Thank Saloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gwen M, Guest Relations Manager at Holiday Inn Club Vacations Williamsburg Resort, responded to this review, July 17, 2014
Hello there, we are so glad to hear from you about your recent stay. We are thrilled that our staff was able to provide you and your family the best vacation experiences possible by responding quickly. We appreciate your thoughts and we would love to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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222 reviews from our community

Traveler rating
    123
    69
    15
    10
    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 26, 2014

This was my family's 1st visit to the Williamsburg property. We stayed in a SC room & it was fabulous - spacious, modern appliances & furnishings. The beds were super comfy. The grounds were well maintained. The staff were friendly and accommodating. Our room key would not open the door to our room despite changing the keys several times. We were given a gift card to a local restaurant for our trouble. The property is located close to restaurants, shopping, and area attractions. My only negative would be the lack of amenities. We have 3 children (ages 16, 9, &7) and besides swimming, there was nothing else for them to do on site. There is only 1 pool and it is small. There is not a hot tub which my husband missed badly. That being said, we would definitely stay here again (especially, once the upgrades and new amenities are completed).

  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Traci E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gwen M, Guest Relations Manager at Holiday Inn Club Vacations Williamsburg Resort, responded to this review, July 17, 2014
Hello. We are thrilled that our villas were the right fit for your family! As you may have learned during your recent stay with us, construction is underway for our amenities building. We here at the resort want to ensure that we are offering our guests the best vacation experiences possible from the villas to activities and guest services. We appreciate your thoughts and we are looking forward to seeing you and your family again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Destin, Florida
Level Contributor
83 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed May 24, 2014

The resort is newly refurbished with top of the line materials. The grounds are beautiful and the interior is excellent decorator quality. The staff is very professional and polite. The location is near grocery shopping, local restaurants and general shopping. The resort is very near state roads and Interstate 64 that leads to a lot of sites/shopping/dining and parks in a short distance. In a seven day visit we packed in Williamsburg, Yorktown, Newport News, several local towns, a boat trip tour of the Norfolk shipyards and the best was a coach tour of Washington D.C.. The Tour was booked from the resort and we were picked up right outside of reception. The coach was very comfortable and worth the money. We would not have been able to park and see the sights we did without a guide and the coach. Thanks very much.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Christo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gwen M, Guest Relations Manager at Holiday Inn Club Vacations Williamsburg Resort, responded to this review, June 6, 2014
Hi There ! We are thrilled that you enjoyed your stay with us. As you may have learned during your stay with us, we have recently acquired this property and have refurbished the resort to offer our guests the best vacation experiences possible from the villas to activities and guest services to meet the standards of the Holiday Inn Club Vacations family. We are glad to hear that you enjoyed the many things that Williamsburg and the surrounding cities have to offer. We appreciate your thoughts and we would love to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allentown, Pennsylvania
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed May 22, 2014

We took advantage of the owner’s update package at Williamsburg. After being here, here’s our thoughts.

The Good: Management is great. Bill, Tom, Stacy, Carissa, Gwen and the rest of the crew do a great job. They are very responsive to your needs. Maintenance is also super. Marc was at our unit quickly when we couldn’t get the room safe open as the last person had locked it with their key before they left. The SC units are very, very nice. There are 24 of them in the 500 building on the top two floors. They have plans for three more buildings on the resort which will be like the 65000 one which house them. They will each have approximately 24 SC units. When it’s finished, the resort should be 40/50% SC. They are currently building an activity center with an indoor pool, 4 lane bowling alley and mini golf. It’s planned to be finished by the end of the year. Regular units are also very nice. This is the first 1 BR we can remember being in that has closet space for those who may sleep in the living room to store their clothes. They are open and roomy and have been updated. They are well stocked with supplies and yes, all the dishes and silverware were there on arrival as well as paper towels and dish soap! Yeah!! You can see pictures others have posted on the page previously of them. Just go up to that little magnifying glass at the top of the page. But be warned, the buildings are all not the same in their design. Similar, but not the same. ( If we were coming back, we would want to be in either the 100 or 200 building as we think they’re the nicer ones.) The resort is also within a 15-20 min. drive of Historical Williamsburg. You can be at the major amusement attractions within 30-45 min. depending on the traffic. There are plenty of outlets and varied shopping opportunities as well as most chain and many area specific eating establishment within a short drive from the resort.

The not so good: There isn’t the typical binder you find with directions and area attractions in the unit. Nor is there information about things like trash disposal. Also, while the rooms are noon smoking, smoking is allowed on the room balconies and in the common porch areas in front of your units that you have to walk thru to get to the elevators. Speaking of elevators, two building share one, so it may take you a while if you’re on the upper floors. And yes, they smoke in them too. The outdoor pool is very SMALL and only open Memorial Day to Labor Day. In addition, many folks have not been able to book the resort. This should be rectified shortly as the two buildings that have been down for refurbishing are due to reopen Monday, Memorial Day. And if you take the tour, don't expect to be out in an hour!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gwen M, Guest Relations Manager at Holiday Inn Club Vacations Williamsburg Resort, responded to this review, June 6, 2014
Hi There! We are thrilled that you enjoyed your stay with us. Thank you so much for your positive feedback regarding our staff and the service you received. We also appreciate you letting us know about a couple of areas of opportunity for improvement. As part of our renovation we will be installing a new and exciting system where local attraction and resort information will be viewable on the televisions in our villas. We are also excited for our new upcoming amenity building which will feature larger indoor and outdoor pools. Thanks again for staying and we hope to see you soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed April 20, 2014

We enjoyed staying here. We had a one bedroom unit for just my husband and I. The size of the condo was perfect! There was plenty of storage for our weeklong visit. The staff was very accommodating. The balcony off the bedroom was very tiny - so we sat outside on the porch instead!
The pool was designed to minimalize splashing from kids. It was wonderful!

Room Tip: We thought we were in the middle of nowhere boy were we wrong - WalMart was very close and so were t...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gwen M, Guest Relations Manager at Holiday Inn Club Vacations Williamsburg Resort, responded to this review, June 6, 2014
Hello! We are thrilled that the one bedroom condo was the right fit for your family. We are happy to hear that our staff was able to accommodate you with your needs. We appreciate your thoughts and we are looking forward to seeing you and your family again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 14, 2014

This resort, formerly known as Colonial Crossings Resort, is now owned by Holiday Inn Club Vacations. HICV has completely refurbished the entire resort. It is beautiful! The units have all new furniture, furnishings, accessories, flooring, cabinets, etc. All units have been freshly painted with very attractive colors. The storage space in the unts is very generous...even the kitchen pantry is hugh. Guests will be very pleased with this resort and with its staff, services and accommodations!
The resort is located on Lightfoot Road just off of I-64 and very near to Richmond Road in a very quiet area and yet is conveniently located to all major attractions in the area as well as having numerous dining and shopping facilities available on nearby Richmond Road also. Richmond Road is the main road to Colonial Williamsburg with easy access to the Visitor's Center and the Colonial Parkway which connects to both Jamestown and Yorktown. We enjoed excellent meals at the New York Deli, Aberdeen Steak House, and Outback Steakhouse on Richmond Road and at Christina Campbell's Tavern in Colonial Williamsburg.
All in all, we thoroughly enjoyed our stay at the Holiday Inn Club Vacations Williamsburg Resort and highly recommend it for anyone looking an outstanding resort!

David and Linda Berry

Room Tip: There is no restaurant on site. The units have fully furnished and equipped kitchens for use by the...
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  • Stayed April 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gwen M, Guest Relations Manager at Holiday Inn Club Vacations Williamsburg Resort, responded to this review, June 6, 2014
Hello and thank you for taking the time to reach out to us and review your vacation stay with us. We truly appreciate hearing from all of our guests. We are happy to hear that your stay at our property did live up to your vacation expectations. As you may have seen during your recent stay with us, we have recently updated and refurbished the resort to offer our guests the best vacation experiences possible from the villas to activities and guest services. We appreciate your thoughts and we would love to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holbrook, New York
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed March 20, 2014

Our first impression was great. The staff was friendly and helpful. The rooms themselves were very nice as well, however, unbeknown to us, there were bugs in the bedroom and in the bed themselves. We told the staff and they moved us immediately, but it seemed to me there put us in a room that was not used in quite some time and was assumed clean and ready for use. Honestly, because of that experience, I will not go back to Colonial Crossings.

Room Tip: Height does not make a difference, just make sure it's bug free and clean...
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  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank Pez1227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Club Vacations Williamsburg Resort

Property: Holiday Inn Club Vacations Williamsburg Resort
Address: 200 English Garden Way, Williamsburg, VA 23188-7127 (Formerly Colonial Crossings of Williamsburg)
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Williamsburg
#11 Family Hotel in Williamsburg
#15 Romantic Hotel in Williamsburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Club Vacations Williamsburg Resort 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
At Holiday Inn Club Vacations Williamsburg Resort,each guest is welcomed to genuine hospitality from a staff committed to providing a home-away-from-home vacation experience. The quiet retreat is just minutes from the living history of the Historic Triangle; Colonial Williamsburg, Jamestown and Yorktown. Williamsburg also offers fantastic deals at the Premier Outlets and thrill-seekers will relish in the excitement at Busch Gardens and Water Country USA. Each villa is tastefully decorated and equipped with fully-furnished kitchens, washer/dryers, free Wi-Fi and parking, cable television, jetted-tubs and gas fireplaces. The resort offers spacious 1 and 2 bedroom layouts. ... more   less 
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Also Known As:
Colonial Crossings Of Williamsburg Hotel Williamsburg
Colonial Crossings Williamsburg
Colonial Crossings Hotel Williamsburg

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