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Reviews (5,317)
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Reviewed March 30, 2014

We had a great trip, I have avoided the hotel based on ratings and finally decided to go since a group of friends were going for Spring Break. Stayed in building 2 and the room appeared to be updated and beds were comfortable. The staff was friendly, checkin and out was quick, I did arrive after the normal checkin time though. I spent 4 hours in the water park sitting while the kids played and although you do smell the chlorine it was not over powering as some say nor was I too hot. Some complained of the pricing however I found it to be typical for this type of venue. Bowling was 5 per person per game, large cheese pizza $14, arcade games were from 1 to 6 points, Dunkin Donuts had no mark up. I did not eat at the buffet since it did not look appealing, kids had breakfast buffet for $6 each though. Quest game which they played for hours $27 for 2. Vending machines were a little pricey but they always are with bottle water and sodas for 2.50. We stayed during the week and the water park closed at 8 so I thought that was a little early since this is what they are know for, also there is no room service but you can stock a few items in your room since there is a fridge and microwave. Location is great within 3 minutes of Walmart , fast food and a BBQ location with the best burgers (Pierce). My boys are 7 &10 and loved every minute of our stay, this was our first indoor water park experience and it was a good one.

Room Tip: Try the boogie board after hours if your kids like it during the day, 20 dollars and they only allow 10 people but only 5 signed up so they got plenty practice. Quest does not end until 10 pm so you will hear noise if you are in the main building.
  • Stayed: March 2014, traveled with family
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1  Thank Mdjohnson0819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2014

Need better housekeepers to focus more on scrubbing soap scum in the bathroom..I work in this industry and this isn't usually tolerated. The rest of the room didnt look bad. Water park & lobby was nice. Kids had a great time.

  • Stayed: March 2014
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Thank kellybarbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2014 via mobile

We visited GWL with our 8 and 11 year old girls for the first time. Have to say it did not live up to expectations.
First the good: The waterpark was pretty fun, if unremarkable compared with others we have visited. The staff were excellent. Check in was pretty easy. One night was enough for us to enjoy essentially 2 days at the waterpark.
Now the not so good: We got our room early but it was not yet cleaned (and was filthy!). The rooms overall are quite unremarkable, esp for the price you pay. I'd avoid the upgrade at checkin too. The onsite food choices are really limited. A bad buffet full of overheated and limited items and pizza are really it. The Quest game is a good idea in theory but is way overpriced and too complex so parents had to assist many of the kids we saw.
Overall, it reminded me if a bad overpriced cruise ship on land. Our kids did have fun but we all admitted that one visit was enough. We will not be going back again.

Stayed: March 2014
2  Thank Hurlz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GWL_Management, Guest Relations Manager at Great Wolf Lodge, responded to this reviewResponded April 3, 2014

Thank you for visiting Great Wolf Lodge – Williamsburg! We appreciate your feedback regarding your trip and will share it with the respective teams so we can improve for future guests. We welcome all guest feedback, whether it is positive or negative and use it as a tool to determine the best areas of opportunity to improve.

We hope you will return and give Great Wolf Lodge another chance.

Jason
Great Wolf Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2014

Get the kids here and let 'em rip. Arcades, water, movie theater, Food...WOW!. It's an instant baby-sitter. It is an extremely safe environment that promotes kid independence. Just lay back and Chilllllll! Plenty of parking. Plenty of rides. Plenty of staff at your needs. Conference rooms, restaurants, and tons of water rides!!!! See a movie in their theater or try some of the interactive, fun for the family activities. Coupons for future visits are given often.

Room Tip: Get a room where the chaperon(s) have a king sized bed and the kids have a 4-bunk cabin. Ordering Pizza at any time of night is a key with starving teens. BUT!!! show-up with all your Birthday food and deserts and you'll save hundreds on a party of 6-7.
  • Stayed: September 2013, traveled with family
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Thank MaceandMo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2014

This resort/waterpark was a great place for a conference to be held for families with young children. The staff was very attentive and safety was their primary concern. The rooms were very spacious and the 'bunk house' was a great treat for the little ones!

Room Tip: Plan a trip to the Outlets and Colonial Williamsburg! Bring watershoes!
  • Stayed: March 2014, traveled with family
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Thank ddw819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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