Checked in to the room just a little early and were surprised that the room was ready. They said they had just finished cleaning it...Awesome right? WRONG. As soon as we walked in the room, we discovered a HUGE dead cockroach dead center on the living area carpet. Since housecleaning was not too far down the hall supposedly cleaning these rooms, we didn't understand how they could overlook this nastiness. We told housekeeping about the roach and she came in and flushed it down toilet and said "Oh they just want to come out and see who's here". Then once we got settled in the room, we noticed how run down it looked-wall paper coming off in the bathroom, stains on walls and there was a big spider in one of showers (again how did housekeeping miss this?) After we got changed for the water park, we headed down to water area and for a place that supposedly stays 85 or so degrees, we were freezing. The workers in charge of the slides looked miserable and didn't look to ensure regulations. One of slides was broken too. Overall water park was most fun part.
After we finished in the water park, we went back to the room and had a very uncomfortable sleep on the HORRIBLE pillows. My neck hurt so bad when I woke up.
When we checked out of hotel to complain about everything, the customer service was terrible. The woman told us to simply note our complaints on a survey we would receive and "have a nice day". No compensation, no discount nothing! We won't be visiting this place again nor will we recommend it to others.
- Official Description (provided by the hotel):
- We are home to Virginia’s premier 79,000 square foot indoor entertainment area featuring our water park, bear track landing. The indoor water park features a 4-story, 12 level tree fort with 1000 gallons of water and dumps down every few minutes. The water park also features a gigantic indoor wave pool, eight water slides, including 3 tube slides, three kiddie slides and two body slides. In addition we have a zero-depth entry children’s pool, indoor pool, two oversized hot tubs, an endless lazy river. ... more less
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- Also Known As:
- Great Wolf Hotel Williamsburg
- Great Wolf Lodge Williamsburg Va
- Great Wolf Resort