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“Another fun family trip”
Review of Great Wolf Lodge

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Great Wolf Lodge
Ranked #19 of 73 Hotels in Williamsburg
Norfolk
Level 6 Contributor
101 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Another fun family trip”
Reviewed May 20, 2013

We spent this last weekend at GWL Williamsburg with a bunch of Girl Scouts... it was our first trip on a weekend (our last visits were during the week), but even with a sold out house Saturday night, it was not too unbearable. We stayed Friday and Saturday night...

The staff was mostly very friendly (I did come across a few who were less than helpful). Our dinner server was the same server we had a breakfast last year (Kevin), and he is just so delightful... he remembered us, and told jokes with our kids, and just plain took care of us... the man knows what service means. We ate 1 breakfast and 1 dinner in the resturant... food was well prepared and tasty, with a wide variety that should please kids and adults. It is a little pricey, but it was nice not having to leave the hotel... when you figure in the convenience of dining on site, it was totally worth it to us... We also had pizza from the Wolf pizza place... it was very good... better than the Pizza Hut that is now gone (replaced with Dunkin Donuts).

One thing that I thought was odd was that Saturday morning, the Starbucks joint did not open until 11:00... same as the snack bar in the park. The park opens at 9:00, and there is no place to get so much as a drink... silly... in a place that gets much of it's revenue from add ons and food sales, you would think they would have more open, especially on a Saturday morning...

The room was clean. We had a basic family room this time- the bathroom was small, but the room was spacious enough. The carpet was a little shabby, and the finish on much of the furniture shows a lot of wear, but the towels and linens were in good shape. The bed was reasonably comfortable, but the pillows were too firm... it really felt like the case was too small for the pillow, resulting in rock hard pillows. we had ants on th ecounter by the microwave Saturday- reported it to the desk, and it was taken care of quickly... no more issues.

The water park is good. Not great, but good... we had plenty of fun... the lifeguards are very attentive and the staff is responsive. Cleanliness in the park was a little off... First thing Sunday morning, the table we sat at still had ketchup on it from the day before and soggy french fries on the floor...

Tables are at a premium... they fill up quickly, as do the loungers... we tried to get a cabana, but struck out... maybe next time...

My only safety concern in the water park is the south hot spring (hot tub)... hordes of unattended children and NO lifeguard...

Fun time had by all, though, and we will be back in the fall...

Room Tip: Rooms on the 4th floor are quieter
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  • Stayed May 2013, traveled with family
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Thank STVUstudent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (423)
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English first
Chappaqua, New York
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 18, 2013

We took our 3 children, aged 6-8 to the Great Wolf Lodge over Spring break this year. Words alone can't describe how shabby and dirty was this resort. Starting with our room- we rented one of the bigger rooms with an upstairs sleeping loft. The room was basically tidy but extremely run down and shabby...cracks and water damage stains in the ceilings, lights that didn't work...rusty water around the base of the toilet but the worse was when one of our children opened up the balcony and we noticed a HUGE accumulation of bird droppings which had, obviously been there for ages, over EVERYTHING! The space was unusable and when we looked up, we saw the pigeons that were roosting under an eave above our head...just plain filthy.

The water park was another story......it seemed fairly clean when we arrived mid day but n=by 4 PM, my husband said the men's room looked like feces had exploded all over the place, all over the floor, there was a mess on the wall and everything was getting sloshed about from the traffic. My husband would not take our young son in there and when he went back to use the facility a few hours later, found it was in the same condition. I also saw a pile of soiled toilet paper outside the women's locker room/changing area. I called over an attendant and that was cleaned up but given the high traffic of a holiday weekend, there should have been MUCH more staff on hand, stationed in the bathroom areas.

I am happy that other families have enjoyed themselves at this resort but our experience was so bad that our daughter asked if we could 'sleep in the car' rather than stay one more minute. We got up and left at 6:30 am the next day.

I would not recommend this place.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Georgie_H50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Level 4 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 14, 2013

We don't normally go to places like this and was frankly surprised at how well the place was run and the quality of the service. Our daughter (10) had a blast. Most of the time was spent in the water park, and there are some other activities for variety.

Even at "spring break" attendance levels the crowd was bearable. And if you go swimming a little late in the evening many of the smaller kids have retired for the evening so there is more seating and shorter lines.

I was also pleased with the variety and quality of the food in the restaurant.

Yes, it is somewhat on the expensive side (you're paying for a higher-end hotel plus water park admission every day), and I can't see spending much time outside the lodge while you are paying these rates. You could go eat nearby and save a few dollars that way, but on the other hand if you're making the most of the hotel activities there is something to be said for paying a little extra to eat onsite. You can also save a little by buying bundles of activities.

Room Tip: A higher floor and close (but not too close) to the central atrium. It's a big place and a long...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
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Helpful?
2 Thank RickInBaltimore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterfield, Virginia
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 13, 2013 via mobile

The Resort is Very Expensive. The Water Park Is Nice But needs To Be Cleaned And Upgraded Badly. There Is A Lot Of Rust On The Water Slides. The Rooms Are Neatly Set up But They Need To Be Upgraded As The Furniture Is Old And Worn. A Few Of The Staff Were Friendly But Most Did Not Appear To Be Very Happy And Were Not Very Cordial.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blessedfollowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 13, 2013

I took my wife and two of my kids (ages 11 and 4) there for a birthday.

Pros:
The customer service and entertainment factor for the kids were incredible.
They have a ton of organized things to do, including dancing, balloon animals, story time, etc.
The water park was great and our 4 year old could ride everything except the Tornado.

Cons:
Bed was hard as a rock.
Not a lot of insulation between floors, so we heard the people upstairs running around at 1:00 a.m.
Everything there is expensive (We left the hotel for all meals. They wanted $20 for dinner for my 11 year old daughter, who can eat anywhere else for $5)
The hotel is kind of beat up (older carpet, bad lighting, etc.)

Magic Quest was very magical for the kids, but a little too advanced for the 4 year old (she didn't understand the goals...she just wanted to point the wand at things).

It's a great experience, but not sure we'll be going back anytime soon.

Room Tip: Make sure you are on the front side of the hotel. We were in the back near the service entrance and...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rawigg777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, Virginia
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 13, 2013

I managed to snag a Groupon deal for this trip since it is hard to get a deal that i am willing to pay for,at this particular hotel. I took my family one other time when the rates were decent. The children LOVE this place..I think its great too..There are a lot of activities for the children..face painting, story hour, balloon animals, dancing...These are the perks that dont weigh on your wallet. Then there's the magic quest, the arcade, the spa, the icream shoppe...Need I go on? Parents beware...If you are going to go and are ok with blowing $200 on food and nonessential items that you can purchase from the Walmart not even 5 minutes away go ahead..Now...its convenient, but not necessary..I brought some chips and bottled water..We did eat in the restaurant, But that is where I drew the line..All other items were brought from home, or purchased outside of the resort. If you want to lose yourself in the hype go ahead..the waterpark is awesome..My sons enjoyed the wave pool and the slides, my daughter enjoyed the lazy river. My husband enjoyed the Tornado..Overall this is a great familiy getaway the staff is attentive and friendly, but i dont own stock in GreatWolf so I'll get my icream and pizza outside...Plus no one seemed to think their kidsneeded to sleep, so there was alot of jumping running around well through 1 am. Other than that..Great trip..Will go back

  • Stayed May 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank veral17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level 4 Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 12, 2013 via mobile

We had a great time at great wolf. It was completely booked and crazy busy so next time we go it will be in the middle of the week but we had a good time regardless. All the wormers were do friendly and never passed without saying hello. Great stay all in all.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shell12367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Great Wolf Lodge

Property: Great Wolf Lodge
Address: 549 East Rochambeau Drive, Williamsburg, VA 23188-2148
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Williamsburg
#6 Spa Hotel in Williamsburg
#22 Family Hotel in Williamsburg
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Great Wolf Lodge 3*
Number of rooms: 405
Official Description (provided by the hotel):
We are home to Virginia’s premier 79,000 square foot indoor entertainment area featuring our water park, bear track landing. The indoor water park features a 4-story, 12 level tree fort with 1000 gallons of water and dumps down every few minutes. The water park also features a gigantic indoor wave pool, eight water slides, including 3 tube slides, three kiddie slides and two body slides. In addition we have a zero-depth entry children’s pool, indoor pool, two oversized hot tubs, an endless lazy river. ... more   less 
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Also Known As:
Great Wolf Hotel Williamsburg
Great Wolf Lodge Williamsburg Va
Great Wolf Resort

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