Stayed here with 2 Groupon deals and am glad we did it that way. There's no way I'll pay full price for a very expensive waterpark getaway. My 4 yr old boy and his cousins enjoyed the waterpark but after the 2nd day even he had enough of it. We got there early so they did the pre-check in which means we can use the waterpark but we still don't have our rooms yet since check in time is at 4 pm. The receptionist who did our pre-check in was very courteous and friendly and she told us housekeeping will call once the rooms are ready. However, past 4 pm we still haven't received any calls to tell us we have our rooms, so I went back to the check in area twice and asked if our rooms were ready and a different receptionist named Alexandria wasn't quite helpful and came off as lacking customer service manners. When I asked her how come we still don't have our rooms and it's already past 4 pm, she just replied, "The rooms are not ready and 4 pm is when the rooms become available." DUH????!!!!! Another receptionist named Jessica finally stepped in and helped her to book us our two rooms and needless to say Jessica did a fantastic job, she had the bracelets/keys all tied up in a bunch for one room and wrote the room number on a piece of paper. Alexandria? She just handed me the bracelets and rattled off the room number for the 2nd room. She obviously doesn't belong in a customer service job as she lacks the proper attitude and decorum. Sorry to say this but her face matches her manners! Need I say more?
- Official Description (provided by the hotel):
- We are home to Virginia’s premier 79,000 square foot indoor entertainment area featuring our water park, bear track landing. The indoor water park features a 4-story, 12 level tree fort with 1000 gallons of water and dumps down every few minutes. The water park also features a gigantic indoor wave pool, eight water slides, including 3 tube slides, three kiddie slides and two body slides. In addition we have a zero-depth entry children’s pool, indoor pool, two oversized hot tubs, an endless lazy river. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Cancelon, TripOnline SA, Hotwire and getaroom.com so you can book your Great Wolf Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Great Wolf Hotel Williamsburg
- Great Wolf Lodge Williamsburg Va
- Great Wolf Resort