Let me start by saying the units I have stayed in here when booking have been absolutely wonderful. There are some minor issues that can be an annoyances but you have that anywhere and nothing that would have prevented me staying again. However as an Owner I feel as though my patronage is not appreciated nor is my money well spent.
When we originally purchased with Kings Creek we were moved from a room upstairs when we said we were not interested in purchasing to a downstairs office with a complete liar of a salesman. He had a great pitch, had the right figures, made everything sound great and we bought. Now I understand this is what salesmen are supposed to do but they are not supposed to flat out lie. We purchased a yellow week we were assured would not be an issue to trade to a red week. Well it was an issue. We purchased a better unit in a red week figuring this would resolve our issues. Well we were wrong. Within 8 months of our purchase the points values changed on every unit except the one we purchased thereby devaluing our unit for trading within Kings Creek itself should we need additional space. We were told as I saw in a response from Kings Creek on this site that the Club Explorer was optional. Not true. The paperwork we were given to sign after the salesman told us this states specifically "We must pay all Owner Obligations as agreed, including any Mortgage, Maintenance Fee, and Club Explorer membership." When I received the bill and advised I wasn't interested in the Club Explorer I was told if I didn't pay the Club Explorer dues my reservation would be cancelled. Therefore NOT optional as stated. We still have nothing but problems every time we try to book and get told the time we want to book is unavailable. The pool at the estates that was supposed to be completed already is just a big hole in the ground. No usable pool. The grills are unmaintained which is such a shame. We were unable to light the grill because the igniter was no good and there was no grill lighter.
This year upon arrival my husband was told they did not have a reservation for him even though I had a confirmation email. I was unable to attend our annual family vacation as my daughter's prom was during the only week we were able to book and I did not find out until after the reservation was made. The pool I spoke of earlier that we have been looking so forward to is not complete and my husband was informed today it will be a 21 and over pool which we were not told when we purchased in the estates. There are no rules for smoking poolside posted. I don't care if someone wants to smoke as I am a former smoker but I do not want them doing it where my child is playing where we risk burns. He was told Universal Studios was putting in a location right down the street which I have been unable to confirm. I have written letters regarding my complains to which I get their form response "We are sorry, your feedback will be reviewed, we care about our owners."
Well I don't feel that they care about their owners. I feel that they don't care that I'm unhappy with things. I would like the issues resolved so this is the wonderful place to stay that it could be.
This resort could be wonderful. The pools are nice when you are able to enjoy them (when people aren't smoking right next to them or people aren't acting like animals and no one is there to correct it), the tennis courts, park, and mini golf are some of my sons favorite things to do when we visit. Everything you could want to do is nearby. Virginia Beach is a drive but still took less time to get there than going to the shore where I live in NY. I just wish someone would take an interest in fixing the issues instead of trying to sell me more stuff. I am not purchasing anything new until the previous problems have been addressed.
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- Also Known As:
- King`s Creek Plantation Hotel Williamsburg
- Kings Creek Williamsburg