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“A 2 night Trip with 2 Teenagers” 3 of 5 bubbles
Review of Holiday Inn Express Williamsburg

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Holiday Inn Express Williamsburg
Ranked #28 of 75 Hotels in Williamsburg
Charleston, South Carolina
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A 2 night Trip with 2 Teenagers”
3 of 5 bubbles Reviewed August 19, 2012

This hotel is very centrally located & ideal for our needs. Room had microwave, Fridge with a great bathroom. Perfect. Room was nice & clean, lobby very pleasant with internet access. Staff were very friendly & accommodating. Breakfast a bonus!

  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Joanreens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kstudwell, General Manager at Holiday Inn Express Williamsburg, responded to this review, August 29, 2012
Thank you for taking the time to write a review. WE are glad you enjoyed your stay with us and look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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357 reviews from our community

Traveler rating
    151
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    42
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Pensacola, Florida
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed August 17, 2012

Nice clean room a suite rather a basic room which was more than we expected. The breakfast was better than the average contintental including hot cinnamon rolls and decent coffee. Our room was on the ground floor but was still nice and quiet. I would stay again.

  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TNLP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy S, General Manager at Holiday Inn Express Williamsburg, responded to this review, August 20, 2012
Thank you for your comments, I will share them with the staff. Hope you will come back again when you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seaford, New York
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
1 of 5 bubbles Reviewed August 16, 2012

We chose this hotel based on a good rate for a suite ($130) and the reviews seemed good. We were only planning on staying two nights as we were driving back home from a trip to Myrtle Beach and wanted to spend a couple of nights in Williamsburg. The lobby area seemed nice at first look. Check in was quick. The room was awful. The bathroom was dirty. Little hairs all over the floor and stains on the toilet. The room was a non-smoking room and smelled like smoke. The room overlooked the roof and you could see were people opened the window and threw cigarette butts out onto the roof. We turned around and checked right back out. We were able to get a room down the road at the Marriott (we usually stay here when in town, we decided to try something new.). They were wonderful as usual. They even gave me a great rate ($96 for a suite). From now on we will stick to what we know.

  • Stayed August 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Raspberrygang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy S, General Manager at Holiday Inn Express Williamsburg, responded to this review, August 20, 2012
Thank you for your comments, I will use them to continue our ongoing training, I'm sorry you had to leave and hope you will give us another chance if you are in our area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 bubbles Reviewed August 16, 2012

Filthy, found trash on the floor, musty smell, mold in bathroom, sticky cabinets, greasy marks on the headboards, window falling apart, hair-dust-dirt on bathroom floor. Breakfast area chairs were black around where you would put your head. Shelf in frig broken. Air conditioner vent full of dirt and trash stinks when you turn it on. No mattress pad on roll away, torn blanket. Towels frayed. Thin old stained sheets. Breakfast-tables dirty, out of many items, warm yogurt. Things out of order like toasters. Ran out of spoons. Pool area filthy, black around the edges, too slippery and gross to let the kids go in. Shower had so much pressure, if you put your face in the shower it was actually like being pelted with bb's. We were supposed to say 2nights cancelled the second night. Huge disappointment for a holiday inn express.

Room Tip: Choose a different hotel. Sorry holiday inn express needs to fumigate this one.
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  • Stayed August 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kstudwell, General Manager at Holiday Inn Express Williamsburg, responded to this review, August 29, 2012
I would like to opologize for your stay with us. We will use your comments as a tool moving forward. We strive to make everyone happy and in you case I see we failed. I do hope you will consider giving us another chance if you are in our area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pittsburgh pa
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed August 12, 2012

We stayed here sun aug 5th thru sat aug 12 in a family suite.......The good- great central location,6 mournings of free breakfasts for 4 people=$300 in savings,the beds were good and confortable and the air conditioning worked fine........ The bad- swiming pool heater was broken and we were informed the part was ordered and to be fixed in a week.I see from a previous post here that previous guests were told the same thing 2 weeks before us.My wife and youngest son were really dissapointed when they would check the pool daily and it was still ice cold. The heater been broken at least 3 weeks sounds to me and I question if they intend to fix it at all and tell the same story to every guest. The bathroom -it had no fan and it got all steamy,the toilet ran and made noise for the whole week(i kept the bathroom door shut so we wouldnt hear it).The first mouning we left for busch gardens for the day and got back late and found they cleaned our room just fine but left no clean towels or bath mat.My wife went to the desk to request these items and night clerk accused her of taken the towels swimming and she had beg them for towels.We did recieve towels correctly the other 5 days.The doors were set up in such away tey kept slamming loudly all night and early in the mourning.......We really enjoyed Williamsburg VA and will return but probably not to this hotel.

  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank chewie3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy S, General Manager at Holiday Inn Express Williamsburg, responded to this review, August 20, 2012
First let me say we are very sorry about the pool heater, there was an isssue in getting it here fast from CA. The pool was back up on Friday the 10th. I have checked on your other issues and will keep an eye on the exhaust fans, they seen to be working ok now. We do take your comments very seriously and use them at meetingst to improve our service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avon, Indiana
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed July 30, 2012

Stayed here for 1 night on a family vacation to the area. There were things about this hotel that did not meet the usual Holiday Inn Express standard. The indoor swimming pool was freezing cold and the kids did not swim. The a/c unit did not work through the night and the room never got below 75 degrees thru the night...it was uncomfortable. The best part of the stay was the breakfast and the hotel seemed to be newer. There are many hotel options in the area and this one should be considered. However, don't pay more money to stay here.

  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank PeterL23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy S, General Manager at Holiday Inn Express Williamsburg, responded to this review, August 1, 2012
I am sorry to hear about your issues during your stay with us, the pool heater did break down and a new one will be here this week. I hope you will give us another chance when your travels bring you to our area next.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring City, TN
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed July 27, 2012

After having experienced a very positive five day stay at the Holiday Inn Express in Athens, AL, I was very disappointed. You would not have known this hotel was from the same group. Although the lobby looked nice, a cushioned chair in the seating area had an arm with several rips in the material and it was stained. The staff later covered both arms of the chair with cloth like dinner mats. When I arrived in the requested first floor room, I noticed the sink drained very slow. Like a relative staying in the hotel on the second floor, I did not have cold water and the vent did not work. The entire bathroom fogged up and moisture was all over the bathroom. The toilet top, counter top, mirror, and everything in the bathroom was wet. The comforter on the bed was worn and had rips in it. The thermostat on the wall did not respond to resetting. One of the two nights I could hardly sleep it got so hot in the room. I called the front desk on one night twice and could not get anyone to answer the phone. After the second try, my wife walked down to the front desk and the attendant was in the front office area holding someone's (coworker I believe) baby and talking. They completely ignored the phone call. Most of the staff was nice, but a couple of times during our stay we observed inapproriate body language because they were busy or talking and did not want to be bothered. That is totally unacceptable for any reason. We even had one of the maids walk in on us unannounced while we were in the room changing. The exercise room contained two tread mills and one was out of order. The only ice machine on the first floor was out or order and the water fountain looked dirty. Lastly, there was no coffee in the lobby except at breakfast time. I will not stay here again or recommend it to anyone. Like I said in the beginning, I was disappointed and surprised.

  • Stayed July 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank sircrowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy S, General Manager at Holiday Inn Express Williamsburg, responded to this review, August 1, 2012
First let me apologize for any issues you experienced during your stay with us. We take all of the comments very seriously and have addressed them with the entire staff. While we have had some maintanence issues we are working to get them all corrected and again I'm sorry they were not perfect during your stay. I do hope you will give us another chance to show you that we try very hard to make our guests happy and not diappointed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Williamsburg

Property: Holiday Inn Express Williamsburg
Address: 1452 Richmond Rd, Williamsburg, VA 23185-2803
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Romantic Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Williamsburg 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Holiday Inn Express Williamsburg has won a 2013 TripAdvisor Certificate of Excellence! The hotel completed a renovation in Summer 2013. The Holiday Inn Express Hotel & Suites East in Historic Williamsburg Virginia provides a sensible choice for travelers to Virginias historic triangle of Colonial Williamsburg, Jamestown and Yorktown Located in the heart of the historic district, nearby attractions include Busch Gardens, home of the new roller coaster The Griffon, Water Country USA, Colonial Williamsburg, the College of William & Mary, Merchants Square, Premium Outlets, NewTown Shopping and Entertainment, Yankee Candle, Ripley s Believe it or Not,Mariners Museum, Virginia Living Museum, Williamsburg Winery and The Williamsburg Pottery. Golfers can experience 15 championship golf courses such as Kingsmill, Stonehouse, Royal New Kent and Golden Horse Shoe. Local corporations include Anheuser-Busch, Inc., Sentara, Ball Metal, Surry Power Plant and Riverside Health Systems. Nearby government facilities include National Center for State Courts, Camp Perry, Cheatham Annex, Yorktown Naval Weapons Depot, West Point Armor Group International Training and Fort Eustis. ... more   less 
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Also Known As:
Holiday Inn Express Williamsburg Hotel Williamsburg
Holiday Inn Williamsburg

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