We stayed at this resort on our recent trip to Williamsburg. Check in was quick and efficient. We did arrive late, around 7:00 PM, so there was not a big rush of people checking in at the time. The front desk clerk was friendly. Our room was right in the first court on the second floor. The stairway up to the second floor and the hallway had no air conditioning, so in summer, carrying up the luggage was very hot. The room was very clean and nicely decorated. Quality of furnishings is not the best, and as the resort gets older, will show wear and tear. The couch was very uncomfortable but the living room chairs were comfortable. Kitchen was well stocked and had everything we needed. The bedrooms were spacious and the beds were pretty comfortable. It would be nice if the second bedroom had two beds like most other timeshare resorts, instead of just the one. We noticed that housekeeping hadn't left any washcloths, so we called the front desk and they had them sent up right away. The second floor units have a washer/dryer within the unit, so you don't have to share. This is handy when traveling with kids. As other reviewers stated, there are only 6 towels in the room. After reading the reviews, we brought a few from home so we did not ask for extras.
The pools are very nice, although the indoor pool area is very heavily chlorinated so it has a very strong smell. There is a small game room with ping pong and a few arcade games. They had a few activities during the day, but not much, however we were at the parks and did not participate in any. There is a small playground and tennis courts as well. We were told that they are building a large indoor water park at this resort and it should be ready next year. That will be nice for winter months when Water Country USA is not open.
The guest services desk presented us with a "welcome package" (a bag with flyers in it, how exciting!). They also told us they would send us on a complimentary breakfast or lunch at a nearby restaurant (up to 6 people) and then ask us to participate in a 45 minute survey about the resort afterwards. In addition to the free lunch, they would give us a $75 gift card. So we did this and the lunch was very nice. The "survey", however, was really a sales pitch to buy the timeshare. We had no problem with this as it was expected since they were giving us gifts. However, it was longer than 45 minutes and the sales person and manager both had attitudes when we declined the offer.
Overall, the resort was very nice and I would definitely recommend it.
- Official Description (provided by the hotel):
- Perfect for your next family vacation, The Colonies at Williamsburg boasts residential-style accommodations consisting of two- and four-bedroom condominiums with full kitchens and electric fireplaces designed for maximum comfort. Kitchen, living room and dining room areas in each suite are integrated for entertaining and enjoyment. Resort amenities include indoor & outdoor heated pools with water features, an outdoor hot tub and tennis courts. The resort is just minutes from the most popular attractions in the area including Colonial Williamsburg, Busch Gardens, and popular retail outlet stores. Designated suites meet Americans with Disabilities Act (ADA) requirements. ... more less
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