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Holiday Inn Express Williamsburg North
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Reviews (395)
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All reviewspancake machinefront deskhi expressroom was cleanyogurtrefrigerator and microwavefree breakfastbreakfast areaindoor poolvery nice hotelhot breakfastwater pressureexercise roomrichmond roadhousekeeping staffbusch gardensone night stay
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Reviewed January 19, 2014

This hotel was amazing. I fell in love with the beds there and the breakfast was great....and free, can't beat that!! The room we stayed in was clean and pretty big. We were upgraded to a king room that had a pullout sofa bed in it. We appreciated the upgrade where we had our son with us and really wanted a room with a King bed. Great staff, we will be back!!!!

  • Stayed: January 2014, traveled with family
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1  Thank Fred J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelique R, General Manager at Holiday Inn Express Williamsburg North, responded to this reviewResponded June 11, 2014

Dear Fred J -

Thank you so much for telling us about your stay! We are pleased to hear that you enjoyed yourself and that you found our facility to be a clean and comfortable place to relax at the end of your days!

We really appreciate your kind words regarding our staff, and will be sure to pass them along to the appropriate recipients.

We look forward to seeing you again the next time you're in the Williamsburg area.

Thanks again, and have a wonderful day!
Angelique

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2014

Good hotel, convenient parking, good location.... brand new property. Exellent staff.... this is where I am staying my next visit to the area. and the manager name Kirk went out of his way to assist my family. Thanks again to the staff off this hotel

Room Tip: New hotel wonderful new beds
  • Stayed: December 2013, traveled with family
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Thank nikki S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelique R, General Manager at Holiday Inn Express Williamsburg North, responded to this reviewResponded June 11, 2014

Dear nikki S -

Thank you so much for telling us about your stay! We are pleased to hear that you enjoyed yourself and that you found our facility to be a clean and comfortable place to relax at the end of your day!

We really appreciate your kind words regarding our staff, and will be sure to pass them along to the appropriate recipients.

We look forward to seeing you again the next time you're in the Williamsburg area.

Thanks again, and have a wonderful day!
Angelique

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2014

The hotel is fairly new so the rooms were beautiful and very clean. I wish I could post my photos but unfortunately my sd card is being a jerk. I traveled with a youth group of about 32 high school aged ladies and 5 advisors. The hotel was very accomodating. We were able to cluster our rooms and was provided with overnight security (for a small fee) to monitor the halls where we stayed. There was also free continental breakfast the following morning. It was definitely a great experience and I would absolutely stay here again.

  • Stayed: November 2013, traveled on business
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Thank Shaquetta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelique R, General Manager at Holiday Inn Express Williamsburg North, responded to this reviewResponded June 11, 2014

Dear Shaquetta C -

Thank you so much for reviewing your stay with us!

We know how difficult it can be to find a place that is comfortable and satisfactory to all when you have such a large group to please, and we couldn't be happier that you have found that in our hotel!

We strive to deliver flawless service and a clean and comfortable place to rest at the end of a long day, and we are so pleased to know that we were able to provide that to you!

Sincerely,
Angelique

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Reviewed January 14, 2014

The staff was excellent overall and very helpful throughout my stay. Everything down to the breakfast was great we really enjoyed ourselves. and an employee by the name of chelsey was very kind and helpful to me and my family she even recommend the best rides at busch gardens to us.

  • Stayed: January 2014
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Thank Jameswhite76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelique R, General Manager at Holiday Inn Express Williamsburg North, responded to this reviewResponded June 11, 2014

Dear Jameswhite76 -

Thank you so much for telling us about your stay! We are pleased to hear that you enjoyed yourself and that you found our facility to be a clean and comfortable place to relax at the end of your day!

We really appreciate your kind words regarding our staff, and will be sure to pass them along to the appropriate recipients.

We look forward to seeing you again the next time you're in the Williamsburg area.

Thanks again, and have a wonderful day!
Angelique

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2014

We've stayed at a lot of hotels in Williamsburg this year. None are spectacular. This was one of the better ones. First, I'll start with the positives:
-comfortable, clean beds
-new -- nothing was worn out
-tasteful decor
And now the negatives:
-dried spots on bathroom floor near toilet (pee?). I attempted to cover with a bathmat and it, too, had a spot on it.
-No clock in the room! Both our phones died and we had no idea what time it was.
-View of room 315 was horrible - just roof and ventilation/air duct system.
-Could not achieve a comfortable temperature in the room with the system provided. The thermostat did not seem to work properly. We alternated between heat and A/C but nothing was satisfactory. It was either really hot or really cold.
-Breakfast was adequate but desperately needed some fresh fruit options. Major carb fest. One family was actually walking around barefoot, and it seemed like the majority consider pajamas appropriate dress. You are still in public people!!!

Room Tip: You do not want room 315. View is 90% roof and air duct system.
  • Stayed: December 2013, traveled with family
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1  Thank RubyCrownKinglet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Williamsburg North, responded to this reviewResponded January 22, 2014

Dear RubyCrownKinglet,

Thank you for staying with us and leaving such a detailed review. I am glad to see that you left some feedback on what you liked as well as what fell below your expectations.

I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on the room condition particularly with the air conditioning system and the bathroom and truly sorry for the dissatisfaction you had with the breakfast choices. Our main concern is for all our guests to experience an exceptional stay and I am truly sorry if we were not able to deliver this to you. Our guests’ satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. With this said, I will assure you that your comments will be taken into consideration to improve our hotel.

Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. We deeply regret that you did not receive the level of service that we strive so hard to achieve. We value you as a guest and we hope this incident will not deter you from giving us another opportunity to serve you in the future.

Sincerely,

Dhan M
Case Manager
IHGCare

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