We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Unexpected displeasure”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Country Inn & Suites By Carlson, Williamsburg Historic Area
Ranked #10 of 73 Hotels in Williamsburg
Certificate of Excellence
Reviewed December 11, 2013

This establishment is a pitiful representation of the Carlson Hotel group. I back up this statement with stained towels, suspected mold in the shower, a room door that was extremely difficult to open., and the less than good, lacking in quality breakfast with limited selection & very stale toppings for the oatmeal, & not a pastry except plain donut holes. To place a plastic gallon jug of milk on ice, is crude. The breakfast was so bad, we choose to go out to a restaurant to eat our breakfast.. We have stayed in Country Inn suites in other town's and state's, but this hotel has caused me to rethink choosing Country Inn Suites again.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank pansy4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHERRY H, General Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this reviewResponded December 13, 2013

I do apologize for your experience at this hotel. I did try to call you to discuss these issues with you as it is always my goal to go above and beyond for a guest and I am truely sorry we did not meet your expectations. I would certainly like to discuss this with you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (854)
Traveler rating
Traveler type
Time of year
Language

589 - 595 of 855 reviews

Reviewed December 9, 2013

We just went to Williamsburg for the Grand Illumination and Christmas Town at Busch Gardens. Both were wonderful. We stayed at the Country Inn and Suites for the first time and it was fantastic. The lobby with the roaring fireplace, sofa and chairs and the beautifully decorated tree, the excellent staff, and the great room. The best motel we have stayed in in Williamsburg. Thanks again for making our Christmas trip so special.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hotcakelady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2013

stayed here on a whim..looked for place to stay in williamsburg and it was a 3 star hotel..which should be a 4 star..very welcoming for last minute visitors..beds were comfortable and bathroom was big with lots of towels..breakfast was included and was good..front desk clerk was very nice..she took care of all our needs

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nina993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2013

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank halfpint512013
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this reviewResponded December 2, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 17, 2013

We only stay at Country Inn & Suites as a rule and were a little disappointed by this particular one. The good = the breakfast buffet was phenominal. There were choices for low carb folks, sweet tooth folks, and even health maniacs! They even had cheese slices to add to your eggs & sausages which we had not seen before. One really large perk was a laubndry for travelers. We had ot seen that before and felt that was an impressive perk. We also enjoyed the chairs & tables in the front of the building. Those would probably be even better in nice weather. The bad = the hot tub was way too hot to spend any time in and the jest were barely working. The ugly = Our room 307 while beautifully decorated, clean, and inviting, had mold on the ceiling of the shower. We could not figure out why we were having sinus issues until we went to take a shower in the morning and saw that but the issues cleared up very soon after checking out. Also, the older woman at the desk started out just a little aggressive and the younger women jumped in and was really wonderful to us. Lastly, we were not recognized as Club Carlson members. We will probably not be back due to the mold issues which is a shame because this hotel does have a lot of potential.

Room Tip: Do not stay in room 307 due to mold on the ceiling of the shower.
See more room tips
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ggthor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHERRY H, General Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this reviewResponded November 18, 2013

It is always my goal to meet the expectations of every guest. Please call me so we can discuss this visit. I have gone back 6 weeks and can find no record of a guest in 307 from Apex NC. I apologize that your expectations were not met and would love to discuss this with you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 16, 2013 via mobile

The Country Inn's mantra of providing a home away from home really rings true. Travelling from Australia and after spending two weeks in the hustle and bustle of New York City, it was just lovely to experience our spacious room, facilities which gave us everything we needed and more (like complimentary cookies), the amazing passion and customer service of the team here. Special mentions must go to Chelsea at the front desk and Rudy at the breakfast buffet who were absolutely incredible. This is our hotel of choice in Williamsburg and we highly recommend it to everyone!

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank VeryJerrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this reviewResponded November 18, 2013

Dear VeryJerrie,

Thank you for all of your feedback about your stay. We are so excited that you came to the states. We hope you enjoyed your time in Williamsburg. Thank you for mentioning Chelsea and Rudy. We will make sure that we mention your great comments to them. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time. We hope that you will come see us again in the future.

Sincerely,
Country Inn & Suites Williamsburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2013

After a long day of driving I was welcomed to Country Inn Historic Williamsburg by Sherry(general manager) and Chelsea with such grace! They gave me a feeling of being welcomed home! Their patience and smiles are unfounded these days! My room was more than comfortable, my breakfast daily was hot and plentiful. Sherry served as a tour guide on the side, patiently giving directions to Nearby Busch Gardens, Colonial Williamsburg, restaurants, and shopping. Plans to stay 2 nights turned into 3 and longer if I could have! I didn't want to leave as they made me feel like their family. Always asking how my day was, is there anything they could do for me! I was blessed to meet Sherry and Chelsea as I will always consider them my family and friends away from home! Exceptional ladies, and exceptional hotel! I cannot wait to come back!

Room Tip: I was on the second floor. Without doubt any room will be worth your stay!
See more room tips
  • Stayed: October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Melanie l l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Country Inn & Suites By Carlson, Williamsburg Historic Area, responded to this reviewResponded November 18, 2013

Dear Melanie,

Thank you for telling us about your stay with us. We really value all guest feedback. Thank you for mentioning our great staff members Sherry and Chelsea. We do what can to make everyone have a great experience at our hotel. We are glad that you felt like you were at home. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope to see you again in the future.

Sincerely,
Country Inn & Suites Williamsburg Historic Area

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Williamsburg hotels
0.8 mi away
Woodlands Hotel & Suites - Colonial Williamsburg
0.2 mi away
Hampton Inn & Suites By Hilton Williamsburg-Central
1.3 mi away
Hampton Inn & Suites Williamsburg Historic District
Show Prices
Show Prices
Show Prices
0.1 mi away
Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway
0.2 mi away
Comfort Suites Bypass
Comfort Suites Bypass
#5 of 73 in Williamsburg
741 reviews
1.3 mi away
Williamsburg Lodge, Autograph Collection
Show Prices
Show Prices
Show Prices

Been to Country Inn & Suites By Carlson, Williamsburg Historic Area? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, Williamsburg Historic Area

Address: 400 Bypass Rd, Williamsburg, VA 23185-2925
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Williamsburg
#15 Business Hotel in Williamsburg
#17 Family Hotel in Williamsburg
Price Range: $76 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Williamsburg Historic Area 3*
Number of rooms: 66
Official Description (provided by the hotel):
With its charming decor and comfortable amenities, the award-winning Country Inn & Suites Williamsburg hotel creates a welcoming atmosphere sure to please business and leisure travelers alike. Conveniently located near historic Williamsburg, Busch Gardens, Water Country USA, Jamestowne Settlement, Yorktown Victory Center and Williamsburg Winery, our hotel in Williamsburg, VA provides easy access to a wealth of attractions, restaurants and entertainment. In addition, we offer countless amenities, from indoor pool, Jacuzzi, brand new Fitness Center and complimentary hot breakfast, so you're sure to enjoy your stay. Be our guest at the Country Inn & Suites and see what sets us apart from other hotels in Williamsburg, Virginia. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Carlson, Hotels.com, Expedia, Travelocity, TripOnline SA, Priceline, Hotwire, Cheap Tickets, getaroom.com and Cancelon so you can book your Country Inn & Suites By Carlson, Williamsburg Historic Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn & Suites By Carlson, Williamsburg Historic Area Hotel Williamsburg
Country Inn And Suites By Carlson, Williamsburg Historic Area
Country Inn Williamsburg
Country Inn Suite Williamsburg
Williamsburg Country Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing