We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“The breakfast was the clincher” 4 of 5 stars
Review of Hilton Garden Inn Williamsburg

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Hilton Garden Inn Williamsburg to your Saves list
Hilton Garden Inn Williamsburg
3.0 of 5 Hotel   |   1624 Richmond Road, Williamsburg, VA 23185   |  
Hotel deals
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Offer
STOP CLICKING AROUND
Ranked #12 of 78 Hotels in Williamsburg
Certificate of Excellence
Maryland
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“The breakfast was the clincher”
4 of 5 stars Reviewed November 28, 2012

Family stayed in Williamsburg overnight during a quick getaway over Thanksgiving weekend. The rooms themselves were clean but nothing special...interesting layout with the towel rack inside the shower. Neighborhood full of restaurants for convenience and very close to all attractions. The best part of this stay was the full breakfast for the three of us (myself, wife and son) for just 10 dollars more. Full cook to order with a chef on site preparing french toast, waffles and pancakes. Definitely exceeded my expectations!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank rstravelerMaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 30, 2012
Thank you for posting your review about your recent stay with us. It is always good to hear when our guests enjoy their stay with us. We are happy to hear that you loved our cook to order breakfast. You are correct that the Bed and Breakfast deal is the better option to go when staying at our hotel. We hope to see you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

851 reviews from our community

Traveler rating
    455
    268
    70
    30
    28
See reviews for
382
234
29
93
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • German first
  • Greek first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
N Chesterfield
Level Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed November 16, 2012

Evening front desk attendant, Austin, made exceptional effort to get us settled including accommodations in rate because next day preventive maintenance program was scheduled near our check-out time. Morning breakfast was high lite by two very pleasant food attendants who filled our coffee mugs and were like fresh sunshine and just squeezed orange juice

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank rfp p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 25, 2012
Thank you for taking the time to write about your recent stay with us. It was always nice to hear that our staff is providing excellent customer service. It was a pleasure having you as our guest and we hope to see you again in the future.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed November 11, 2012

Upon checkin I was not given the room I had reserved. I have gold status with Hilton Honors and mentioned Tripadvisor and was told by the female "Soooo". The power went out during a storm and the staff was unprepared. All of the emergency lights did not work. There were no flashlights. When asked the status, the staff responded rudely, we do not have a phone. It was mentioned to maybe use a cell phone and they looked shocked. A large number of the guests gathered in the lobby. The staff was too interested in conversing with themselves and seemed irritated when approached. This location did not honor "Satisfaction Guaranteed". I will not return.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank FanofRome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 12, 2012
First of all, thank you for your review of your past stay at our hotel. I always appreciate hearing from our guests - including items of opportunity. I apologize that we were unable to accommodate your reserved room type. Our front desk department goes through a lengthy process each day to ensure that our guests receive exactly the room expected, however at times we do not have the same availability due to guests extending their stays with us. Once again, I apologize for the inconvenience and the level of service you received from our staff. If you would like to discuss your stay further, please contact me directly. I will be more than happy to rectify this situation with you. Thank you again for your comments.

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 5, 2012

The hotel is located on Richmond Road right in the heart of everything and close to Colonial Williamsburg (5 minutes) and Busch Gardens (15 minutes). There are tons of restaurants and great shops as well as two Outlet Malls with very nice stores. The caring staff and inviting lobby with fireplace made us feel right at home. Every morning there were complimentary hot beverages and every night all kinds of fresh baked cookies and hot beverages. The indoor pool and hot tub are open 24 hours so you can use them any time. Both were the perfect temperature and there were always plenty of fluffy, big towels close by when we were done. There are plenty of places to stay in the area, but this is one offers the best service and value. We can't wait to go back!

Room Tip: Spend just a few extra dollars and get one of their suites, which gives you a nice living area with...
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Alisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, North Carolina
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed November 4, 2012

about 10 -15 minutes from Historic Williamsburg, but right in the center of several restaurants and tourist shops. Very clean, pretty with every facility I could want, small but adequate fitness center, good private business center , pool and hottub. (I used all of these, but never got up earlier enough for the breakfast there at the hotel--although I don't think it was a free one). I am a member of Hilton honors and with the use of minimal points considering the age of the hotel and touristy locale, we stayed for 3 days. Staff was very helpful, would stop what they were doing for any inquiry or minor inconvenience.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank treehuggersfriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 5, 2012
Thank you for taking time to write a review about your stay with us. It is always nice to hear that you are providing excellent service to our guests. It was an honor to have you at our hotel and we hope to see you again in the future.


Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
86 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 stars Reviewed November 3, 2012

Spa is not functioning properly as it should have high speed jets and temperature should be hot enough,

Breakfast is okay but cinnamon rolls are so hard to eat,

Bed mattress is hard and not comfort

I will not return to this hotel until the hotel needs major renovattion

  • Stayed November 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank FrequentlyTraveler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiwilliamsburg, Manager at Hilton Garden Inn Williamsburg, responded to this review, November 5, 2012
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with your stay. We will take your comments under consideration as we continually work to improve our guest experience. Again, we apologize for the inconveniences that you experience, and we will be sure to make the appropriate adjustments. We hope you will consider staying with us in the future

Sincerely,

Kimberly Moore
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pembrokeshire, United Kingdom
Level Contributor
99 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed November 2, 2012

Managed to get the 2 double beds at a discounted charge, which was good. When we arrived the staff were very professional and nice. The little touches were nice, such as chocolate chip cookies . The room was lovely and had all the essentials. iron, ironing board, hairdryer, handcream, shampoos, coffee maker etc. The room was nicely decorated and nothing to pick fault with. The bed was nice and comfy and the bathroom was a great place to relax in after a busy day.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank illustratedmum33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Williamsburg hotels
2.2 mi away
Hampton Inn & Suites Williamsburg Historic District
3.1 mi away
Marriott's Manor Club at Ford's Colony
1.0 mi away
Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway
Show Prices
Show Prices
Show Prices
5.0 mi away
DoubleTree by Hilton Williamsburg
0.9 mi away
Comfort Suites Bypass
Comfort Suites Bypass
#5 of 78 in Williamsburg
4.5 of 5 stars 599 reviews
1.2 mi away
Hampton Inn & Suites By Hilton Williamsburg-Central
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Williamsburg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Williamsburg

Property: Hilton Garden Inn Williamsburg
Address: 1624 Richmond Road, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Williamsburg
#3 Romantic Hotel in Williamsburg
#15 Family Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Williamsburg 3*
Number of rooms: 119
Official Description (provided by the hotel):
Enjoy our convenient location in the heart of Williamsburg's restaurant and entertainment district at the Hilton Garden Inn Williamsburg, VA hotel. All the attractions of Colonial Williamsburg are located just minutes away. Our hotel also boasts proximity to Jamestown, Yorktown, Busch Gardens Europe and Water Country USA. Find everything you need for work and relaxation in this Williamsburg, VA hotel. Benefit from complimentary WiFi throughout the hotel. With a complimentary 24-hour business center and meeting space for up to 125 people, the Hilton Garden Inn Williamsburg hotel is the stand-out choice for meetings and events in Williamsburg. Take advantage of our 24-hour fitness center, Pavilion Pantry(R) convenience store and indoor pool. Guest rooms feature all you need for work and relaxation with the latest technology and comforting amenities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Priceline, Hotwire, Expedia, Hotels.com, Travelocity, Odigeo, Orbitz and Cancelon so you can book your Hilton Garden Inn Williamsburg reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Williamsburg Hotel Williamsburg
Williamsburg Hilton Garden Inn
Hilton Williamsburg

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing