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Country Inn & Suites By Carlson, Williamsburg East (Busch Gardens)
Ranked #36 of 79 Hotels in Williamsburg
Pottstown, Pennsylvania
1 review
“Surprise........”
4 of 5 bubbles Reviewed June 11, 2013

What a pleasant surprise. CI&S is well located, competently staffed, and good quality. The front desk was staffed with knowledgeable helpful personnel, especially Janice. She provided all the help we needed. On a rainy day, the fresh cookies, fresh coffee, and hot tea were a welcomed comfort. Our room was well maintained by hotel staff, but I cannot understand why the absence of plastic bags in the trash cans made for more sanitary conditions - per management. Janet in the breakfast room made each morning a homey experience. She waited for "her ladies" to show up and would be sure that we had fresh made omelets or eggs. Dear, appreciative, and committed staff. Thank you.

  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Angie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISWilliamsburg, Manager at Country Inn & Suites By Carlson, Williamsburg East (Busch Gardens), responded to this review, August 13, 2013
Hi Angie S,
Thank you so much for recommending us on TripAdvisor. We love to hear when we exceed someones expectations and we are glad you enjoyed your stay. We especially want to thank you for mentioning Janice & Janet. I will be sure to share your review with them. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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523 reviews from our community

Traveler rating
    169
    156
    105
    64
    29
See reviews for
348
84
7
13
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed June 10, 2013

This hotel is litterly just up the road from the park. I have been staying at Country Inns for several years, and this is one of the best. We have stayed in these Inns from PA to SC. The best price is not at the front desk, even as a card member, but through the discount websites. I like knowing what I can expect at every Country Inns, and I get to review every hotel after each stay. The Country Inn near Busch Gardens was great. I liked being able to park under the hotel out of the sun and weather, I was there on my motorcycle.

Room Tip: I have used all room options depending on the size of my party. Any issue I had was addressed in a...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISWilliamsburg, Manager at Country Inn & Suites By Carlson, Williamsburg East (Busch Gardens), responded to this review, August 13, 2013
Hi Bill S,
Thank you for taking th time to tell everyone about your stay with us in Williamsburg. We are so glad you enjoyed your visit and hope to see you again the next time your travels bring you back to the Williamsburg area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed June 7, 2013

Staff was excellent. Fresh baked cookies and coffee available all day is a nice touch. Breakfast was pretty good as far as hotel "free" breakfasts go. We appreciated the super fresh krispy kreme donuts that were available each morning. Rooms were a bit dated. Old tv. Old style bedspread. We found some fast food wrappers on floor under bed, so cleanliness could have been improved.

  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Betell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISWilliamsburg, Manager at Country Inn & Suites By Carlson, Williamsburg East (Busch Gardens), responded to this review, June 9, 2013
Thank you for taking the time to share your experience at our hotel on TripAdvisor. I am glad to hear you enjoyed our staff, the cookies & coffee and Krispy Kreme donuts (I love those too). But, I do want to apologize that the room you stayed in did not live up to your expectations. I appreciate you telling us about the cleanliness issue you encountered and assure you that I wil address this with our housekeeping staff and that we will work on improving in this area. We hope you will give us the opportunity to extend our hospitlaity if you're ever in the Williamsburg area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 2, 2013

The porch area in front is nice and invites conversation between guests which is something I enjoy. The suite we booked was right off the lobby on the first floor and I expected it to be loud due to the location. Since it is a 'shot gun' style suite, the bedroom was the farthest away from the hall, with an additional door, so the only noise was from the upstairs guests. The hotel in general appears to have had a face lift and was in good shape. I wasn't as thrilled with the breakfast. There were not very many fruit choices and the powdered eggs were very grainy on one occaision. The location of the hotel was good, close to everything we wanted to do. The pool area was nice and did not overwhelm you with clorine. Ample towels were supplied and staff was friendly.

Room Tip: Back side of the hotel is next to a wooded area, very quiet.
See more room tips
  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PagesNorthCarolina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISWilliamsburg, Manager at Country Inn & Suites By Carlson, Williamsburg East (Busch Gardens), responded to this review, June 9, 2013
Thank you for sharing your experience at our hotel on TripAdvisor. We are glad you enjoyed your suite but do apologize that we fell short in our breakfast offerings. We strive to provide the best possible service & amenities to our guests and feedback like yours helps us to make improvements so that we can achieve that goal. We appreciate you choosing Country Inn & Suites and hope you will keep us in mind the next time your travels bring you back to the Williamsburg area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kentucky
1 review
5 of 5 bubbles Reviewed May 28, 2013

We had 2 separate visits at the end of May. The staff were extremely friendly and helpful.. The rooms were clean and comfortable. Parking was easy. Location great! Close to highway, busch gardens and downtown.. Breakfast was very good and coffee, tea available 24 hrs. Got a very personal, family friendly feeling during our stay. Not at all "corporate". Will always stay here on future visits.

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank docdebky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISWilliamsburg, Manager at Country Inn & Suites By Carlson, Williamsburg East (Busch Gardens), responded to this review, June 9, 2013
Thank you for choosing Country Inn & Suites for both of your stays in Williamsburg in May. We love to hear that someone has enjoyed their time with us so much that they come back. On behalf of our entire staff I want to especially thank you for letting us know that we made you feel like family. We strive to make all of our guests feel like guests in our own homes, so I will be sure to share your comments with all staff members. We look forward to extending our hospitality the next time you are in our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville, Maryland
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

I took my 3 kids to Williamsburg to see the colonial city and to spend a day at Busch Gardens. County Inn & Suites Williamsburg is right in between, literally 5 minutes to each! Couldn't possibly have been more convenient. The staff was very helpful with information about what to do and how to get there in the surrounding area, with plenty of brochures. Free breakfast in teh morning and coffee/hot chocolate 24 hours in the lobby. Our room was very comfortable, too - esp. the beds. I'd come here again next time for sure!

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank Cathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISWilliamsburg, Manager at Country Inn & Suites By Carlson, Williamsburg East (Busch Gardens), responded to this review, June 9, 2013
Hi Cathy,
Thank you for telling about your recent visit. We are so glad you chose Country Inn & Suites and that you & your children enjoyed your stay with us. We look forward to seeing you all again soon !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PHILADELPHIA
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed May 28, 2013

Very nice Hotel, extremely friendly staff.
The free Breakfast was well prepared and presented with sufficient quantities for everyone.
I give this Hotel a big thumbs up, especially for Families.
Oh yes, very close and direct to Busch Gardens
No worries, no hassle.

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Donald L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISWilliamsburg, Manager at Country Inn & Suites By Carlson, Williamsburg East (Busch Gardens), responded to this review, June 9, 2013
Hi Donald & Family,
Thank you for sharing your experience at our hotel on TripAdvisor. We are so glad your family enjoyed their visit. We strive to provide our guests with the best possible service and love to hear when we have succeeding in doing so. I will be sure to share your comments with all staff members. We thank you for choosing Country Inn & Suites & look forward to welcoming your family back the next time you're in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Williamsburg East (Busch Gardens)

Property: Country Inn & Suites By Carlson, Williamsburg East (Busch Gardens)
Address: 7135 Pocahontas Trail, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 79 Hotels in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Williamsburg East (Busch Gardens) 3*
Number of rooms: 88
Official Description (provided by the hotel):
Our friendly & attentive staff invites you to "Be Our Guest" at the Country Inn & Suites – Williamsburg East. Let us delight you with outstanding service in a warm country setting. For your comfort & enjoyment we are pleased to offer a smoke-free family friendly facility with a seasonal outdoor pool, picnic area, video game room, fitness room, restaurant, laundry facilities, wireless internet access, library, complimentary breakfast & fresh baked cookies. Whether you are traveling on business or for pleasure our central location, just 2 miles from Busch Gardens, 1 mile from Colonial Williamsburg and close to shopping, dining & golf make us the perfect location for all that Williamsburg has to offer. ... more   less 
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Also Known As:
Country Inn & Suites Williamsburg (Busch Gardens Area) Hotel Williamsburg
Country Inn And Suites Williamsburg (Busch Gardens Area)
Country Inn Williamsburg East
Williamsburg Country Inn

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