We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A glorified motel with indifferent service in a great location”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Woodlands Hotel & Suites - Colonial Williamsburg
Ranked #4 of 73 Hotels in Williamsburg
Certificate of Excellence
Reviewed December 9, 2012

If hotels are all about location, this would get better marks, but that isn't the case. You are a guest in someone's home, so if the management & staff don't go out of their way to make the trip worthwhile, why go back?
The best part of our hotel experience was the reservation process, which is amazing. One central number provides all you need to know, and the people are very helpful. This was the only hotel available for when we wanted to go, so we were a bit stuck.
Let's be honest, this is nothing more than an enormous glorified motel. There is no room service. There is no in-room mini-bar. There is no bar in the hotel, nor a lounge. There is no all-day restaurant. Yes, there are options in Colonial Williamsburg (pretty much only until 10pm, because that is when shuttle service stops) & the surrounding area, but sometimes you just want to unwind with a drink & not have to travel out of your hotel, especially if you've been walking around as a tourist all day.
The check-in people are nice and as helpful as they can be, as they are constrained by what the hotel can offer.
There aren't enough carts for the rooms in the hotel, so you have to be prepared to wait.
The "restaurant," which isn't one, is open for breakfast only, but the doors are open 24/7. You can get hot water for tea by the giant coffee machines in off-hours, as long as the staff isn't in there prepping the "continental breakfast."
Breakfast consists of pre-canned (i.e. not fresh or baked locally) muffins, sausage or bacon, eggs, rubbery pancakes, yogurt, some fruit, cereal -- all served on paper plates with plastic utensils.
We didn't have any hot water for any of the 3 mornings we were there. We called and complained each morning. It came on later on, but it was a nightmare. They told us they fixed the problem, which was throughout at least our area of the hotel on the Friday after Thanksgiving, but it wasn't the case. (Seriously, a sold-out hotel without hot water on a holiday weekend. You'd think they would have had that fixed in minutes, not hours...)
In the end, they took money off our bill, but we would have rather had hot showers each morning.
There is no mobile phone service, unless you have Verizon, and then it is only spotty. You won't get calls or texts in the hotel, but they'll all come when you get into Colonial Williamsburg. There is no rational reason for this inconvenience in this day & age.
The list:
Shower pressure: Awful for a 3-floor hotel.
Front desk: Helpful & kind.
Bed: Lumpy and below average. The pillows were horrible.
Sheets/Bedding: Below average.
Towels: Itsy bitsy teeny weeny & thin.
Phone service/attendants: Generally very helpful & sweet.
Room size: Average.
Location: Medium-to-long walk to Colonial Williamsburg, but there is a bus. Very long walk to Merchants Square, so tough if you want to stay out at night as shuttles stop at 10pm.
Room service: None.

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank ilovemanhattanNyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa M, General Manager at Woodlands Hotel & Suites - Colonial Williamsburg, responded to this reviewResponded December 13, 2012

Dear ilovemanhattanNyc

Thank you for staying with us and sharing feedback on your recent visit. We always appreciate hearing from our valued guests especially on areas in need of improvement. Please accept my apology for the inconveniences you encountered. We are working hard to provide quality service to our guest. Obviously, we still have work to do, but are committed to achieving that goal. I appreciate your comments regarding the service received by both our reservations and front office staff and will be sure to share your kind words.

Thank you again for your comments and we hope you will consider staying with us again so that we might redeem our standing the next time you visit the area.

Melissa Moses
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (2,029)
There are newer reviews for Woodlands Hotel & Suites - Colonial Williamsburg
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

1,597 - 1,603 of 2,029 reviews

Reviewed December 5, 2012

My travel group booked this hotel based on price. Was not communicated with them that the lounge was closed two days a week, one of which was the day we checked in. Had to walk into town to get adult beverages. Also was not made clear to them about transportation arrangements, so there was moderate confusion as to how they were to get back to hotel from their walking tour. Comments about the rooms were very positive. I have stayed here mnay times in the past and find the hotel to be very convenient, clean, staff to be very accommodating. I would definatedly stay again.

  • Stayed: December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank theutican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2012 via mobile

Booking was easy and hassle free.

Check in was personal, professional and covered everything needed and more.

The room(s) were big, spacious, clean comfortable and everything you'd expect from a Colonial Williamsburg hotel.

The complimentary continental breakfast was great, expected a small selection but was greeted with cereal, bagels, sweet and savoury pastries, toast, ham & scrambled eggs one day and sausage and pancakes the next with unlimited tea coffee and juice too.

Located 2mins away from visitors centre and a brisk 15min walk along a trail to the historic area, the location in my opinion is amazing!

The only issue is bad phone reception but the complimentary wifi more than makes up for that.

  • Stayed: November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Graeme P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2012

We've been celebrating my father's birthday there for over 15 years now. Excellent gym, simple but rare! miniature golf course, shuffleboard, easy access to bus or walk to Historic district. We especially love the "old" portion of the motel; reminds you of the places that used to dot the byways of the U.S. east coast; nothing fancy but perfect for quiet, family gatherings.

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Lucy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2012

We stayed over the Thanksgiving holiday. The hotel was pretty clean although there were some issues with blankets being crusty, smelly pillows, curtains being stained, and the coffee maker was disgusting. I could not get hot water at all for a shower one morning. We've stayed there previously a few years ago and I don't remember having these problems. The one exceptional point is the staff. From making the reservations, to asking for assistance, to housekeeping they were great. Other companies could learn customer service from them. Breakfast was OK but was not refilled to accommodate later arriving eaters. For the price of the room I had expected a little better upkeep.

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank prequinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2012

We stayed at the Woodlands for three nights. There is nothing wrong with the Woodlands, but it is nothing special either. The location is an older one, but it has been well maintained. There were no issues with our room, although the hallways could be a bit loud at times during the night. Bathrooms were fine as well.

Our biggest complaint was the breakfast. It was not very good for the price of the room. On top of that, if you arrived for breakfast after 8:30, good luck! The breakfast area needs to be two times larger than it is. The food was lackluster. However, I only saw three people working in the breakfast area, and they were doing their best. It was obvious though that there were very overwhelmed for the task of feeding so many guests. Like others have said, the breakfast is very heavy on carbs with few protein choices.

The location is the best thing the Woodlands has going for it. However, this is not like Disney World where there is a huge advantage to staying on property. If we ever go back to CW, we will probably stay in an off-site hotel and come out cheaper.

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SEB8536
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2012 via mobile

We stayed here for Thanksgiving and booked a package. Excluding the package amenities, our hotel room (a suite) cost about 167/night with taxes. We stayed in a suite - living room, mini kitchen area and a bedroom with a door.

The staff are all very nice. Included continental breakfast is heavy on the carbs - if you have gluten issues you'll probably leave hungry. Short walk or bus ride to the revolutionary city.

In suites - don't leave the bedroom door closed - housekeeping apparently takes that as a sign that you do not want that area cleaned. Mini-kitchen includes a mini fridge, microwave and a sink with no hot water.

The hotel provided a crib but be sure to bring a white noise machine if kids are sleeping in the living room, as the halls can be noisy.

We would stay here again.

  • Stayed: November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank NYCNikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Williamsburg hotels
0.8 mi away
Williamsburg Lodge, Autograph Collection
0.8 mi away
Williamsburg Inn
Williamsburg Inn
#1 of 73 in Williamsburg
603 reviews
0.7 mi away
Colonial Houses-Colonial Williamsburg
Show Prices
Show Prices
Show Prices
0.5 mi away
Governor's Inn - Colonial Williamsburg
0.6 mi away
Hampton Inn & Suites Williamsburg Historic District
0.7 mi away
Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway
Show Prices
Show Prices
Show Prices

Been to Woodlands Hotel & Suites - Colonial Williamsburg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Woodlands Hotel & Suites - Colonial Williamsburg

Address: 105 Visitor Center Drive, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Williamsburg
#11 Romantic Hotel in Williamsburg
#12 Family Hotel in Williamsburg
Price Range: $119 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Woodlands Hotel & Suites - Colonial Williamsburg 3*
Number of rooms: 300
Official Description (provided by the hotel):
A Colonial Williamsburg Hotel, the Woodlands Hotel & Suites is located adjacent to the historic area and set amid landscaped grounds in a tranquil, park-like environment. The Visitors Center is short walk away and offers complimentary shuttle service around Colonial Williamsburg, tickets to programming and events, costume rental, multiple gift shops, and a cafe serving sandwiches, soups, snacks, and beverages. Hotel amenities include free Wi-Fi, a business center, fitness center, complimentary full breakfast, an outdoor heated family-style pool, free mini-golf, and a variety of summer family activities and games. The newest addition is a pirate ship themed Splash Pad complete with water cannons, double bucket water dump, ground sprays, a mini slide, and a wading pool for our youngest guests. Huzzah! BBQ Grille, a family-friendly, full-service restaurant is just steps away and is open 5pm - 9:30pm daily. (Tip: be sure to try the slow-cooked BBQ and let the kids make their own pizza!) Travel info: easy access to I-64; 20 minutes to Williamsburg/Newport News International airport; 5-6 minutes to Amtrak train station ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Expedia, Orbitz, TravelClick, Priceline, TripOnline SA, Cancelon, Hotwire, Cheap Tickets and getaroom.com so you can book your Woodlands Hotel & Suites - Colonial Williamsburg reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Woodlands Hotel And Suites - Colonial Williamsburg
Woodlands Hotel Colonial Williamsburg

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing